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“Booking Error”
1 of 5 bubbles Review of Bates Restaurant

Bates Restaurant
Ranked #45 of 736 Restaurants in Bournemouth
Certificate of Excellence
Price range: $17 - $29
Cuisines: British
More restaurant details
Restaurant details
Good for: Romantic, Large groups, Special occasions, Local cuisine, Business meetings, Families with children, Dining on a budget
Dining options: Dinner, Lunch, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
New Milton, United Kingdom
Level Contributor
26 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
“Booking Error”
1 of 5 bubbles Reviewed March 2, 2014

I booked a table at this restaurant as a special treat for my wife. The booking was taken on the same day as our planned visit and confirmed by a very nice lady on the phone. We arrived at the premises spot on time to be informed the place was full. I stated we had booked a table to be informed that a couple of the same name as ourselves by pure coincidence had already taken our table. This was total rubbish and I would have much preferred an apology for their mistake. Unfortunately there is not a waiting area to have a drink and the tables looked like they would be used for a considerable time if we wanted to come back. Having used this restaurant on a number of times before and it was excellent, I can only say this was a total disaster and our evening was ruined due to their total incompetence. If you do use this restaurant, I suggest you double check that your booking have been taken correctly to ensure that you do not go to the bother of dressing up and making the effort to get there and then told it is full.

  • Visited February 2014
    • Service
Helpful?
3 Thank WORDSWORTH43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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181 reviews from our community

Visitor rating
    144
    29
    5
    1
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
London, United Kingdom
Level Contributor
42 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“friendly, family venue”
4 of 5 bubbles Reviewed March 1, 2014

This is the fourth or fifth time I have been here. This is a family run restaurant, for family. A selected menu with variety. The food is well prepared and served in a friendly atomosphere.
Economical priced

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Adam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
43 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Amazing ”
5 of 5 bubbles Reviewed February 20, 2014 via mobile

We come here for all our special occasions and some Sunday lunches. The food is stunning and the service is impeccable! Highly recommend!

Helpful?
2 Thank Charlotte C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crawley, United Kingdom
Level Contributor
372 reviews
275 restaurant reviews
common_n_restaurant_reviews_1bd8 82 helpful votes
“Excellent quality food fr a party of 14”
5 of 5 bubbles Reviewed February 16, 2014

Surprisingly good quality lunch on Saturday lunchtime, steak was 21 day old beef pie was excellent and sweets are delightful, We had a table for 14 and service was good too.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank MrSofthreebridges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poole
Level Contributor
17 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Excellent service for a large party”
4 of 5 bubbles Reviewed January 29, 2014

A party of 21 people received very good service and an excellent meal was enjoyed by us all. We had the Saturday Night Menu which was excellent value with a very good choice.
It cannot be easy serving a large number of people at the same time and we were very impressed with the friendly and efficient service provided.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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