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“Horrible service!!! Shocking way to treat customers!” 1 of 5 bubbles
Review of Shirley Hotel

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Shirley Hotel
Ranked #57 of 144 Bournemouth B&B and Inns
Certificate of Excellence
Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrible service!!! Shocking way to treat customers!”
1 of 5 bubbles Reviewed May 29, 2013

My partner and I stayed at the Shirley Hotel for one night last bank holiday weekend. (We booked and paid for the room 4 weeks in advance)

After reading the reviews, we imagined a nice and cozy B&B, close to the beach, with friendly owners and staff. The only thing that turned out to be as we expected, was the proximity to the beach!

As we arrived, we accidentally met the owner on the lobby, who looked genuinely bothered by our arrival, as he had to stop doing whatever he was doing and assist us, so he didn't spend any time trying to make us feel welcome, not even a forced smile.
Just handed us the key, pointed to where our room was and told us that we only have from 8am - 9am if we want any breakfast, then turned around and left. We decided to just laugh about it and not let anything spoil our weekend.

We had to struggle a bit trying to figure out the outdated key system, as no member of staff was in sight, but we eventually managed to get inside our room.

The room was small and fairly clean. On the bed there was a guide dated 2009, 2 folded towels, one small pack of hand cream on the left side, and one small pack of shower gel on the right.
Were we supposed to somehow share them?

In the bathroom the mat was hanging over the shower door. Guess nobody knew we were coming, even though we paid for the room 4 weeks in advance?
We once again decided to not let small details spoil our weekend, and didn't think much of it.... until we tried the bed...

First the old, cheap, nylon, scruffy, bed linen that had the same level of coziness as a shower curtain.
The mattress was very lumpy and impossible to sleep on, and was actually not a double mattress, but 2 singles, with absolutely nothing holding them together!

As we both struggled to sleep by to 5am, we decided to not have breakfast and try to get at least a couple of hours of rest as we planned to spend our day visiting sorrounding areas, and we really needed it.

This plan didn't go so well either. Starting 7am, the owner was standing right in front of our door shouting at his staff.
And I don't mean talking loudly, literally SHOUTING. Not even a trace of respect for us or the other guests. It went on for almost two hours on and off, when my partner decided to open the door and asked him to lower his tone as we were trying to sleep. He only answered with a defying look, then turned around and left with no explanation or apology.

In the end we just gave up, we decided to head back home as we were too tired to do anything else, which was quite disappointing as we both work very long hours and we can only rarely have weekends off together.

We could have understood all the things that were not perfect, as we weren't expecting the Ritz for 60£. Even the uncomfortable bed could have been understood, as maybe they didn't realize the mattress and linen need replacing.
What is not understandable, is being so incredibly rude to your guests. My partner also runs a hotel and he found it almost surreal!

As a conclusion, Mr. Jorge should probably work on his attitude and service level if he wants to make more money, rather than trying to save 2£ by offering early morning breakfasts that only last an hour and hoping people don't show up.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Ofelia861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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239 reviews from our community

Traveler rating
    146
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    12
    11
    9
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39
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
London, England, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed May 2, 2013

A small 19 bedroom hotel with very limited car parking spaces .
The room we were given was called a family room but it was small and the beds were very close together . The shower room was also way to small to have a family of 4 using it ! You could sit on the toilet , clean your teeth in the sink and wash you feet in the shower all at the same time !
You had to punch in a key code to get into the room , the code was very long and sometimes not easy to get into the room !
Breakfast was average and if you like mushrooms with it please ask for more than the usual amount as my partner and I had half a mushroom each !!

  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harpenden
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 21, 2013

I found the shirley hotel very nice, jorge and isobel where friendly and helpful. The breakfast was great, the rooms modern and clean. My dog was welcome which was a bonus.I would certainly stay at the shirley again.

Room Tip: All good rooms
See more room tips
  • Stayed April 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank wendysHarpenden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 18, 2013

Had a very enjoyable 5 nights stay at the Shirley Hotel 9th -14th April 2013 with my husband and two dogs. The hotel is spotless, beds very comfy and the breakfast was excellent, we had the full English each day along with a pot of tea,fresh juice and cereal, toast and a choice of preserves. The hotel is positioned very close to both the sea front about five minutes away and the town centre is ten minutes away.
The hosts were very helpful and friendly throughout our stay if there was a problem i'm sure Jorge and Isabel would do their best to help. Jorge did ask is there anything they could to improve our stay and experience when there or in the future but nothing came to mind for us . we would recommend the Shirley to others who are looking to stay in Bournemouth. We have booked again for June this year and looking forward to it!!

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paula A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed April 7, 2013

Very clean, great room,TV/DVD,fantastic shower,iron/ironing board/hairdriers wi-fi available.The owners Jorge and Isabel are doing a brilliant job. Have already booked to return.Close to Bournemouth town centre and beach.

Room Tip: Sorry there's no pool. Ask for a room at the back, won't have any noise from road or people...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DawnB310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed April 2, 2013

This is a traditional guesthouse on a street of guesthouses in a central location in Bournemouth, close to the town centre and the beaches / pier / conference centre. First impressions were not that good, but my perceptions changed somewhat by the end of the weekend stay. The rooms we had were small and the en-suite shower rooms were tiny, however, everything was recently decorated and spotlessly clean. The bed was comfortable and the breakfast was good and served efficently. Overall, it was very good value for money.

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank markle1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nuneaton
2 reviews
4 of 5 bubbles Reviewed March 24, 2013

My wife and I stayed one night B&B here last thurs (21st mar 13 ). We got a plain and un-fussy decorated room, that was fine,and it was spotlessly clean. Nice warm heater, and 2 extra fleece blankets in the wardrobe, nice touch. Very clean bathroom, lovely hot easy to use shower. Wall mounted TV, free wi-fi, tea making facilities. Paid £40 for the two of us, to include breakfast, which was hot, and VERY tasty. Compliments to chef. Met the owner Jorge, and his gorgeous little pooch Bobby. Jorge was warm, smiley and chatty. Nice chap. Cleaning staff friendly. Hotel is very close to plenty of shops and eateries, and only a 15 min walk to BIC and Pavillion, so we didnt have to queue with the thousands of cars when we went to the BIC!! Although our bed was very squeaky (room 11), and we didnt get a great deal of sleep, it didnt spoil our stay, we're not that petty! Overall, worth the money.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dean b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shirley Hotel

Property: Shirley Hotel
Address: 81 St. Michaels Road, Bournemouth BH2 5DR, England
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #57 of 144 B&Bs / Inns in Bournemouth
Price Range (Based on Average Rates): $
Hotel Class:4 star — Shirley Hotel 4*
Number of rooms: 14
Official Description (provided by the hotel):
A warm welcome awaits you at The Shirley Hotel. This family run Bournemouth B&B is situated on the favored West Cliff. It offers great value for money in this wonderful location being just five minutes walk from Bournemouth town centre with its shops, cinemas, theatre, restaurants and bars. Not forgetting our close proximity to the seven glorious miles of award winning sandy beaches. ... more   less 
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