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“Simply very bad”
Review of The Croham Hotel

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The Croham Hotel
Ranked #57 of 66 Hotels in Bournemouth
Reviewed July 17, 2014

# 3 floor building and no lift.
# We were given a room with a bed that is actually is a convertible sofa with a split in the middle. Within minutes of arriving we brought this to their attention the staff member was making sure we didn't touch the room. Sounded like it's a condition to be offered a replacement room.
# I think the room was over priced.
# They charge for WiFi! Signal was too weak and when we complained all they could say is they're going to reset the router which didn't work. We asked for refund.
# They charge for parking.
# They charge for breakfast, as if the rooms were not over priced already.
# Bathroom had one hook and it had mould growing around it.
# The shower curtain only goes in a square half way - no doubt sticks to the body which is uncomfortable especially when you don't know how clean it is.
# TV didn't work.
# Drinking cups were dusty.
# Old looking duvet covers.
# Tea bags offered were not the type that comes in a sachet. Hygiene not guaranteed.
# There is a note in the bathroom stating that to save water they are only going to wash the towels if placed in the bath tub, which we did. We came back to find the same towels were taken out of the bath tub and placed onto the rack. When we called them the staff member asked us to bring him the towels for him to see. When we showed him the towels he stated that they don't look that dirty to him but agrees to change them.
# Threatening note about charges e.g. damaged including make up stains. Also late check-out chargeable £10 if you're up to 30 minutes late.
# As we were leaving we noticed that the cleaner used towels as a door stopper in the corridor, makes you wonder if the towel you used to dry your face served that purpose before ending up in your room.

We were happy to run out of that place and never turn back!!!

  • Stayed: June 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Bashura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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232 - 238 of 423 reviews

Reviewed July 12, 2014

Away with business and required a last minute hotel. Poor quality hotel that was found to be falling apart, unclean with appliances (air conditioning) unserviceable. Cancelled second night but still charged full price due to a 48hr cancellation policy! Not recommended.

  • Stayed: July 2014
    • Cleanliness
Thank Geojamo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2014

The toilet didn't flush properly, the room had damp patches and the door to the bathroom didn't fit so it couldn't be closed properly. Anyone elderly should now the lift doesn't work but bearing in mind the woeful upkeep of the hotel the fact you can't use it is a good thing otherwise there is every chance you'd get stuck. The breakfast was dreadful, some of the staff were absolutely hopeless some of them don't seem to understand basic English and they are meant to serve you!!! Apparently the hotel has had a refurbishment I simply cant believe that is true. You have to pay 3.50 a day for parking but if you take your car out for the day your space isn't guaranteed so you may get back and have no space. The hotel is also expensive 250 for 4 nights it is the worst value hotel I have ever stayed in anywhere in the world.

I would say to anyone thinking of staying at this hotel don't even at 20 pound a night it would be a rip off.

  • Stayed: July 2014, traveled with family
    • Value
    • Rooms
    • Service
Thank mark h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2014

Just back from a conference in the Marriott in Bournemouth. Needed a cheep hotel close to that location for 4 nights and to be fair thats what I got (and nothing more). But boy was I happy when I walked out the door for the last time.....secure in the knowledge that I will NEVER return. It is old and smelly and the breakfast is miserable. The carpet had a huge wet patch, which took 3 days to dry!!! But the carpet in the en-suite bathroom was lovely & dry!!!!!!!!!!!!!!!!!!!!!!

Room Tip: Room 301 was smelly but quiet.
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  • Stayed: July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Thank Karen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2014

Just returned today had two nights at the Croham was worried after reading reviews but all was fine very clean and bright hotel breakfast wasn't the best but more than adequate would have no problem with stopping here again

Stayed: July 2014
2  Thank paulpwxm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2014

Stayed for 3 nights with my 2 young children , next time I am passing I will drop them a Hoover off as it's clear they don't own one. Asked about why the bedding hadn't been changed to be told " it's a 3 star hotel sir we only change the bedding once a week " the cups in the room were rinsed out and put back for us to use , the breakfast wasn't cooked my bacon was still squealing . Everything is dated and in need of repair or replacement . Filthy and unprofessional hotel ( bed and breakfast it should be ) do not stay here if you have children .

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Superlaz1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2014

My sisters an I booked two nights at this Croham Hotel for leisure, on the arrival we were given a tiny room with one double bed and a single bed with an uncomfortable dip in the middle, we complained about that single bed and we were told at the reception that it is a sofa turned into bed and they do not have any other choice. We asked for a refund and that we can not stay in that room, then they offered us another box room, we accepted to stay there as we had no choice.
the room was not clean and dusty, beds are not comfortable. The bathroom was not clean as well with mould on the walls. The worst thing is that we left our towels in the bath tray for exchange as per their instruction and left in the morning and when we came back in the evening to the hotel, we found the same used towels were put on the heater with the heater turned on in this hot weather. and the linen and the pillow cases were not changed. TV was not working as no battery in the remote control as well. cups are sticky and yellowish. Lift is out of order lol. Very un hygienic place to stay. you have to pay for weak and useless WIFI as well. Staff are not helpful not friendly. DO NOT RECOMMEND IT AND WILL NEVER GO THERE AGAIN.

Zena

Room Tip: no to room 210 and 306!!!
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  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hala Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Croham Hotel

Address: 9 Durley Road South, Bournemouth BH2 5JH, England (Formerly Croham Hurst Hotel)
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#24 On the Beach Hotel in Bournemouth
Price Range: $44 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Croham Hotel 3*
Number of rooms: 41
Official Description (provided by the hotel):
**UNDER NEW MANAGEMENT** Situated in the West Cliff area, within easy reach of Bournemouth's town centre, the sandy beaches and the Bournemouth International Centre (BIC), this comfortable hotel offers good-value en suite rooms. The Croham Hotel is just one mile (1.6 km) from Bournemouth Railway Station and has easy access to the A35 and the area's major road network. The great location means that the hotel offers easy access to the pavilion, the piers and the theatres. All of the town centre's shops, bars, cafes and restaurants are within easy reach. All of the rooms have either a shower or a bath with shower. Each room has a TV with Freeview digital channels, tea/coffee and a hairdryer. The restaurant offers traditional English cuisine and international classics. A freshly prepared breakfast is served daily. There is a lift serving all of the hotel's upper floors. ... more   less 
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Also Known As:
Croham Hotel Bournemouth

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