This hotel is a disgrace to the industry and should not be listed on sites such as booking.com of whom I booked from.
Went to this hotel with my family and was given a room which you entered from outside of the hotel. On entering the room all you could smell is the damp, looking around the walls had damp and also the plaster was crumbling, the duty manager said this was due to repainting, I think not. The bed lining was stained and dirty, the toilet was so small only suitable if you were 2ft tall. The toliet door was hanging off. I complained and was shown another room that was equally filthy, again dirty bed linen, chewing gum stains on the floor, dirt everywhere on switches doors a complete health hazard. I will add pictures so that you can see just like a previous customer has done.
I told the duty manager I was leaving but he still charged me and to add insult found that they also charged me for parking even though I did not stay there. I have since been offered my parking fee back and 40 per cent of my bill which still has not happened, I will not rest until I receive a complete refund and intend reporting them to trading standards and environmental health. I made the mistake of reading the comments on booking .com that give a false impression of this hotel which is only after your money and not interested in the quality of your stay.
Be wise stay away from this disgusting hotel.
- Official Description (provided by the hotel):
- **UNDER NEW MANAGEMENT** Situated in the West Cliff area, within easy reach of Bournemouth's town centre, the sandy beaches and the Bournemouth International Centre (BIC), this comfortable hotel offers good-value en suite rooms. The Croham Hotel is just one mile (1.6 km) from Bournemouth Railway Station and has easy access to the A35 and the area's major road network. The great location means that the hotel offers easy access to the pavilion, the piers and the theatres. All of the town centre's shops, bars, cafes and restaurants are within easy reach. All of the rooms have either a shower or a bath with shower. Each room has a TV with Freeview digital channels, tea/coffee and a hairdryer. The restaurant offers traditional English cuisine and international classics. A freshly prepared breakfast is served daily. There is a lift serving all of the hotel's upper floors. ... more less
- Reservation Options:
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- Also Known As:
- Croham Hotel Bournemouth