This has to be the worst hotel ever! I stupidly booked a night here when attending a concert in Bournemouth, i booked mainly due to the cost and paid a whole £26.00 for a standard room.
Good points first, the hotel is easy to find and has plenty of free parking.
Ok, thats the good bits out of the way.....
Reception like the rest of the hotel is drab tired and in need of a total refurbishment, check in was quick and painless and we were given the key to our room.
The lift was old small and with a huge gap betwene it and the wall exposing brickwork was scary and dangerous!
On to our room...the website describes budget rooms as being on the hotel interior, it describes luxury rooms as being on the exterior with sea views...its very non specific on "standard rooms" and the reason is clear...you are paying a few pounds extra for the same room type as budget! Our room was tiny, the old metal framed windows were freezing and mouldy and the bathroom was a disgrace, small dirty and some rather unpleasent stains on the ceiling.
Naturally i complained to reception, im guessing by their reactions they are used to complaints, i was offered another room, again they insisted it was a standard...it was no better than the first room. At this point i asked for my money back but was told as i had booked and paid in advance online a refund was not available....i was also told the second room i was shown was one of their "better" rooms! All i coudl reply is that iwould hate to see a bad room!!!
Eventually the duty manager offered us a bottle of wine as an acknoledgement of the poor rooms, lets just say the wine matched the accomodation, it ended up going down the toilet..in fact it probably tasted worse than some toilet cleaners!
Cant comment on breakfast as checked out as soon as possible in the morning.
The whole place should be knocked down, it is a disgrace a total dump and easily the worst hotel i have ever stayed in, avouid like the plague!
- Official Description (provided by the hotel):
- The Britannia Hotel Bournemouth has its own garden and terrace for guests to enjoy and is ideally situated close to the striking East Cliff beach and Bournemouth town centre. The picturesque countryside of the New Forest and Dorset is also within easy reach making this one of the best hotels in Bournemouth for facilities, location and competitive pricing. ... more less
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- Also Known As:
- Bournemouth Britannia Hotel