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“Over rated and unhelpful”

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Village Hotel Bournemouth
Ranked #29 of 66 Hotels in Bournemouth
Reviewed February 22, 2013

We booked a weekend break in a family room with our two young children on the recommendation of family friends. On arrival at the hotel we were greeted by an extremely pleasant reception staff member. Unfortunately there was only one member of staff on reception during the whole of our stay, leading to lots of queueing for the most minor of enquiries.

This was a sign of things to come. The hotel promises a lot and delivers very little. The room was adequate, clean and well laid out. However, the sofa bed provided for the children had the thinnest mattress I have ever seen and the bed sagged in the middle more like a hammock than a bed! The walls also seem to be made of tissue as you can hear every word spoken in the adjacent rooms and you would believe the roof was coming down every time someone walked on the floor above.

The food in the restaurants is mediocre at best, with limited options. The beer and wine selections are not at all exciting.

One of the reasons for coming to this particular hotel was the leisure facilities, especially the swimming pool. Unfortunately, the pool was very small, with two lanes permanently set up, taking up more than two thirds of the pool despite the fact that no-one was using them for large periods of time. Be warned: if you are looking at using the pool for tiring out the kids, not only is the pool small and very busy, the hotel also limits the time children staying can use the pool as it forms part of the leisure club membership open to the general public.

The spa facilities for adults are pretty average as well. The jacuzzi only runs for 12 minutes and then runs a 6 minute cleaning cycle during which everyone is asked to get out. The steam room looses all its heat every time the door is opened. However, there are a number of family changing rooms which are clean and well equipped for young families.

On the positive side, the hotel is in a relatively quiet area and has ample parking. Not close to the centre of Bournemouth, so don't stay here if you want to walk to the beach!

The final nail in the coffin for us was a party on the first floor on the Friday night. This was in the function room on the first floor. We stayed on the third floor and had to complain three times about the thumping noise in our room before anyone went to close the doors to the party to try to contain the noise!!! Who ever built this hotel most definitely ditched the use of sound proofing.

My best advice: Not a bad hotel for a cheap weekend away with the kids, but make sure you ask for a decent sofa bed with additional duvets and pillows and check what "social events" will be taking place as anything noisy makes this hotel pretty miserable.

  • Stayed: February 2013, traveled with family
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3  Thank Simon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,199 - 2,205 of 2,426 reviews

Reviewed February 17, 2013

Found a deal on line whereby we had a room advertised at £299 a night for £79! We had high hopes! Hotel location felt like being on an industrial estate. Reception pleasant enough - got keys and went up the (in places) threadbare carpet to our room.......nice size but would have been wanting my money back if it had been £299. Beds clean and comfy so that was ok, no shampoo or bath foam in room, no biscuits with tea/coffee stuff - not greedy, just thinking along the lines of the price. Facilities ok, steam room and sauna a little cool - but nice. Starbucks on site....don't sit on th sofas they were disgusting! Threadbare and filthy....yuk

Room Tip: Ask for a front room - we overlooked flat roof and wall
See more room tips
  • Stayed: February 2013, traveled with family
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3  Thank tinathomson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

We stayed for one night last Friday, we won the nights stay on a Help For Heroes charity night (Thanks to Devere for supporting).
A lady called Amey checked us in and her friendliness and welcome was 2nd to none (I can be picky as I used to Manage hotels for Greenalls), she made us feel so welcome and seemed genuinely happy to be there.
The room was good and to a high standard. We then used the pool and sauna etc, facilities were very good but again not as good and friendly as the staff. Then to the bar where we ate and a few well earned drinks. The food was good and service again was friendly.
After a great nights sleep breakfast was very good and on check out the same member of staff Amey. Where were these staff when we were in the trade.
Free wifi a bonus, and good shows advertised.
A genuinely great stay and we WILL return thanks

  • Stayed: February 2013, traveled as a couple
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1  Thank Martin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2013

I stayed here on business for two nights. Plus points first: there is free wifi and all the rooms have an iron and ironing board, which when travelling with work is much more convenient than having to go and borrow one.

Less impressive was the long wait for food in the restaurant despite it being virtually empty and the empty shower gel dispenser, which I did not discover until I was already in the shower. Also, if breakfast is advertised as starting at 7am, it needs to start at 7am, not between 5 and 10 minutes later, by which time a mass of people anxious to get off for the day's work were waiting.

Overall it is fine but not inspiring.

  • Stayed: February 2013, traveled on business
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Thank rcdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2013

Very unusually I am very annoyed and disappointed by de Vere.
This hotel on the.night of the 6th:7th Feb was being run by staff who didn't care

No responsible management were in evidence. THE TASK of the hotel was to supply a bed for the night, some refreshment and breakfast. It failed on every level.
I arrived at 10 15 after a 5 hour drive. No food was available except the choice of a cheese and tomato sandwich or a chicken sandwich. Take it or leave it.
The bar shut bang on at 11pm. The 2 bar staff could be heard discussing how one of them had a lot of drink from behind the bar the night before but he was going to blame another colleague if asked. Nice.
The room was cold. No toiletries except a fixed plastic all in one shampoo dispenser on the wall. It was not the cleanest either with dust on most surfaces.
At 6 I was woken by an unsolicited alarm call. The nights sleep I wanted.....destroyed.
At 8 45 I told reception about the call and to inform management whilst I had breakfast.

The breakfast was uninspired. Tables and cutlery marked, waiters unaware if hot chocolate could be provided. It could.
Hard croissants. And worse tepid food. Bacon virtually cold. Fried eggs swimming in grease. Virtually uncooked tomatoes. Fatty cold sausage.

At 9 15 I returned to reception. She has forgotten my complaint. She disappeared until 9 40 trying to get the only manager on site. The lady was a deputy manager who was also running the Starbucks coffee shop.
She inferred I had made up the alarm call!
She could offer no satisfactory remedy except a free breakfast with £16 being knocked off my £84 bill. Totally unsatisfactory. I took the number of head office. That was an answerphone.

To add insult the receptionist did not give me an invoice for my stay.

Several phone calls later and 2 attempts to e mail my invoice I did speak to Simon the general manager. He was immensely sympathetic and promised to ring me back. I am still waiting.

I like de Vere hotels but the VIllage chain appears to be under staffed and the staff they have are inexperienced and know little about service. It's not just a shame, it's a disgrace. The hotel is in a commercial area and is not attractive. It is not cheap at £84 for BandB, and yet chains like Premier are far cheaper and far better
AVOID this hotel.

  • Stayed: February 2013
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2  Thank Springer321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2013

I spent a day at this hotel attending a training course. The hotel is situated behind Bournemouth hospital and has a large access controlled car park which was very busy but I managed to find a space.

There was good break out area by the training room with a coffee machine which would only make a few drinks and then go on strike, when you got the drink it was nice. There were also biscuits, muffins and some fresh fruit.

Lunch was a bit weird with sandwiches, flat breads, thin pizza, a bowl of salad, bowl of potato salad, bowl of cold pasta and some ramekins with sausage and mash and risotto. It felt like someone had muddled up the order. It tasted OK it just seemed like an odd mixture. For pudding there was chocolate cake and Tiramisu

It is a huge hotel with leisure club and lots of people coming and going all the time.

Not really sure if I liked the hotel that much but it was clean and tidy and there were plenty of toilets. The worst thing was during the training we could hear what was going on in the next room, they were a noisy crowd, clapping and cheering a lot which was a bit of a distraction.

  • Stayed: January 2013, traveled on business
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Thank AngieP49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2013

Great stay - staff were very helpful after finding out the lift was not working. They fetched our bags for us and let us use the service lift. All staff were polite and helpful. Enjoyed the facilities - very relaxing.

  • Stayed: February 2013, traveled with friends
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Thank Mikelima48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Village Hotel Bournemouth

Address: Wessex Fields Deansleigh Road, Bournemouth BH7 7DZ, England (Formerly De Vere Village Bournemouth)
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Bournemouth
Price Range: $60 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Village Hotel Bournemouth 3.5*
Number of rooms: 116
Official Description (provided by the hotel):
Village Hotel Bournemouth is a short drive from the town centre and boasts 7 miles of sandy beaches that Bournemouth is famous. Conveniently located just 3 miles from Pokesdown Rail Station and Bournemouth International Airport. Village Bournemouth is ideal for business and leisure travellers alike. Nearby attractions include Monkey World, Castlepoint Shopping Centre, New Forest and the Oceanarium. Village Hotel Bournemouth has 116 bright and modern bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, a relaxing Spa, state-of-the-art Health and Fitness Club, Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free parking and free wi-fi throughout the hotel. ... more   less 
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Also Known As:
De Vere Village Bournemouth Hotel Bournemouth
Bournemouth Village Hotel

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