Went to the great Dorset Steam Fair yesterday as a spontaneous day out.
All hotels and B & B's were fully booked due to local events taking place.
This had the only vacancy at £80 a night for a double room so we took it.
Room 123 was the room number.
First impressions? It was very dark and late and we were completely exhausted from a long day so all seemed ok until we entered our room.
The smell was revolting
The carpet was absolutely completely and utterly DISGUSTING filthy dirty and by this I mean that the carpet around the edge of the bed was a much darker colour than that where you enter the room, I cannot stress how vulgar this was. I didn't take my shoes off apart from to get into the bed.
The peach coloured blanket on the bed had horrid Staines on it
1 bedside lamp didn't work
1 lamp looked like it had been punched in the shade
We slept with clean towels on our pillows to try and canceil the smell
Shower was a mixer tap and for love nor money we could not maintain any temperature other than boiling hot or stone cold and it was a small trickle
The bath moved away from the wall when you got into it to have a shower
There are tons of other reasons not to stay at this hotel but they would be choice reasons such as its extremely dated, nothing in the room fits or hangs properly etc but like I say they are choice issues, the bigger things stated above really are mega issues and I do sincerely hope that they are taken seriously. Please don't waste your money here.
We complained as soon as we got up this morning and yes in hinsight we should have said something last night but we truly were wrecked from the day I could barely keep my eyes open by this point.
We had a frosty response when putting our point across to reception this morning telling us that others love it!
Took lots of photos on my phone so will try and upload them as proof.
Please listen to us!! Xx
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Book Direct Rooms, Orbitz, Priceline, Travelocity and Agoda so you can book your Laguna Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.