The hotel itself was lovely, very cute, clean and friendly staff. The location was brilliant for what we wanted - close to beach and shops. HOWEVER... me and my partner were desperate for a quiet weekend away, a nice relaxing night away from out busy periods at work. The hotel failed to let us know there was a christmas party on at the time of our stay and decided to put us in a room right next to the event. Because we watched a film, we didnt realise the party was going on until we'd turned the film off and tried to go to sleep. It seemed after 11pm the music just got louder and louder. I rang through to reception and asked how long it would be going on for and was told until 1am!! I wasn't best pleased. We had a very disturbed sleep which was a shame because the room was very cute and comfortable. Later at around 3am we realised that a large group from the christmas party were staying above us and kept us up even later! We went away feeling more exhausted than when we arrived which wasn't brilliant for a long drive home along a motorway! I politely told the staff it would have been nice to know in advance so we could have requested a different room or even a different hotel and all they replied with was "oh, weren't you told?" no apology and we still had to pay full price. We couldn't really afford to go away but we were in such need for a relaxing night. What a waste. I have since emailed the hotel but heard nothing back. A shame that a lack of communication let this lovely hotel down,
- Official Description (provided by the hotel):
- Refreshed, revitalised and revived.... Back in the day, a trailblazing boutique hotel for Bournemouth, the Orchid has completed a dramatic transformation with bedrooms refurbished, lounges, function rooms and public areas re-imagined; the whole hotel re-born. More than a mere makeover, it's an evolutionary change for the Orchid, setting it apart as the only hotel of its kind in Bournemouth- offering a unique blend of contemporary comfort, informal elegance and charm. Our New Restaurant, No 34 opened its doors just a few months ago, offering informal elegant dining emphasizing on simplicity using locally sourced ingredients. Freshly cooked breakfast with ample choice, beautifully designed bedrooms with power showers, air conditioning and crisp white linen....At the Orchid you will find an effortless blend of home comforts, contemporary sophistication and exceptional service designed to put you at ease from the moment you arrive ... more less
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