Arrived at 1:15pm was told could not check in till 2pm, waited in reception area looked very nice, when we got to our room, it was very old fasioned, but the room looked clean. A small chiller in room was not plugged in, so we switched it on left it all day but it never got cold, and it was mouldy inside!!
We went out for the day, got back at 11:30 wedding was in full swing the whole hotel was very loud, the music was really load in our room but this stopped at midnight, however the guests then spent the next hour shouting swearing and being load, it was now 1am we thought it would quieten down. At this point knock down ginger started running and shouting in corridor.
There then seemed to be what sounded like a porn movie being made it was so embarrasing lots of men visited the same room making lots and lots of noise with a woman this went on till about 4am.
At breakfast other guests were complaining abouting the antics of last night, however we had no complaint about breakfast.
At checkout the receptionist was reading I told her I wished to check out she didn't speak to me snatched my key, then carried on reading. I said to her have a nice day your welcome thanks for staying to which she replied "can't you see I'm busy".
At no point during my stay did we feel valued as a guest the receptionists were rude at checkin and checkout. People complained at breakfast about the noise to be told the wedding party can do what they like in the hotel.
Do not stay here if they have a wedding!!!!!!!
- Official Description (provided by the hotel):
- Refreshed, revitalised and revived.... Back in the day, a trailblazing boutique hotel for Bournemouth, the Orchid has almost completed a dramatic transformation with bedrooms refurbished, lounges, function rooms and public areas re-imagined; the whole hotel re-born. More than a mere makeover, it's an evolutionary change for the Orchid, setting it apart as the only hotel of its kind in Bournemouth- offering a unique blend of contemporary comfort, informal elegance and charm. 90% of the refurbishment has now been completed with the last phase being our new restaurant which we aim to have open by this Summer, offering informal elegant dining emphasising on simplicity with great food and service. Freshly cooked breakfast with ample choice, beautifully designed bedrooms with power showers, air conditioning and crisp white linen....At the Orchid you will find an effortless blend of home comforts, contemporary sophistication and exceptional service designed to put you at ease from the moment you arrive. ... more less
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