We took our son his sister and a school friend as a Birthday treat recently .
Having checked out the details online , we booked the tickets directly with the Littledown Centre , my wife was told that the fun would last for 1.5 hrs to 2 hrs .
The attraction is structured to allow you a certain number of goes on each section , the kids completed it within 45 mins , we were the only ones on it at that time , we were all under the impression that the children could continue to play on for 1.5hr -2 hr . We were wrong , having completed all the elements we were told that their go was now over . We paid £20 each for three children and think that this represents bad value for money .
We did complain to the climbing staff who directed us to customer services , they insisted that the session was 1.5 hrs and if they completed it within that time it was hard luck ...
As it was so quiet I don't think it would be too much to allow children to stay on for approx 1.5 hrs .( as per the session length )
Poor value for money
Poor customer services
A good idea doomed to fail because of greedy ,mean , short -sighted people .
We will of course spread the word !!!
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