I booked my tour the night before as a result of a last-minute decision. Friends had highly recommended visiting the Jurassic Coast. Since I booked after office hours, I wasn't able to phone and make sure everything would work out on such short notice, but it did anyway, I was picked on time, even though I was the only one to choose that pick up spot. Steve, the driver, told us a lot about the area we were driving through, and tried to get us to talk to one another, which worked.
All in all, I thoroughly enjoyed this experience and will try to take one of your city tours (e.g. Bath Express) some time soon.
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