My partner and I decided on a night in Bournemouth to see a show so booked a room in hotel: First impression was good: polite service at reception, when we saw the room (no.29) it looked fine a bit tired and dated but light and airy, on closer inspection we noticed that the bathroom floor had not been cleaned there were bits all over it. On the window ledge of the bathroom there was human hair, this was covered in a cobweb, when I went to open a window in the room: behind the net cutain this was covered in black mould. There were cobwebs hanging from the ceiling and light fitting. Outside the room in the skylight there were big black cobwebs hanging down. We tried to have a cup of coffee, one of the saucers was dirty with dried in coffee spillage and a dirty teaspoon plus the milk was off . We reported all this to the receptionist who applogised but could not move us as no other rooms availble, there was no manager available until 4pm the following day so we were unable to discuss issues with them. We made contact on our return home but all our issues were dismissed by the manager and no apologies. As they advertise as having "a high standard of cleanliness" - we beg to differ. We disagree with previous reviews of there being plenty of food- 1 egg, 1 sausage 1 rasher of bacon & half a slice of fried bread is basic, as is cereal with no milk, fruit juice & no glasses. This is the first time I have felt the need to write a review on a hotel: this is mainly due to the lack of response from the hotel on issues they could have easily addressed either at the time or on our follow-up call.
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- Also Known As:
- Burley Court Bournemouth