I stayed at the Burley Court Hotel on the 12 & 13 of June 2012.
Ordinarily I stay at another 3 star hotel, however, this was fully booked which led to my stay at Burley Court hotel following a search on Booking.Com
I can honestly say that I have never stayed at such a dirty and tired looking hotel in my life. I have attached to this email some pictures taken of my room (39) for your reference.
Right from the start, my experience was not good. Originally, I was booked in to room 33. However, I soon discovered hair on the bath and the shower curtain looked liked something had been butchered on it but it was mold. I took some pictures and showed these to the hotel receptionist who was rather defensive. I was moved to room 39. However, this proved to have its own problems, the pictures of which I have attached for reference. You will quickly see that the pictures taken do not replicate any of those presented on the hotel’s website or 3 star AA rating. As it was late in the evening, when I checked in, it was too late to move to another hotel at such short notice.
In addition, to the extremely poor condition of the fabric of the room, I was concerned to note the condition of the waste bin which is something that you would not expect to see in any establishment. This demonstrates that basic cleaning was not carried out in any professional manner in the hotel.
Of a greater concern, the windows in the room were locked and there I could not open them to allow any fresh air in. I dread to think what would happen in an emergency, if access to the normal escape routes were blocked.
As a precaution, I did not dine or have breakfast in the hotel, because if my room was in such a condition, I dread to think what condition the kitchen in which I could not see.
I requested a full refund but so far the hotel is declining to do this. I have advised the hotel that I will contact the awarding bodies (AA) regarding the rating that has been given to the hotel and provide it with the pictures that I have taken and requested that they remove the hotel’s rating with immediate effect until such time as the hotel is brought to an appropriate standard worthy of a 3 star rating. So far, the hotel has not responded.
I have contacted the the AA to visit this hotel without further delay to inspect the conditions that I had to endure and removed the hotel’s rating with immediate effect and the signage indicating its undeserving 3 star rating.
PLEASE DO NOT STAY AT THIS HOTEL.
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- Also Known As:
- Burley Court Bournemouth