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All reviews half price cocktails car park travelzoo deal good size four poster bed excellent location course dinner town centre room was large breakfast staff creaky floorboards early hours breakfast was excellent first floor lovely hotel enjoyable stay central location
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Reviewed July 16, 2016

Excellent customer service when we arrived and throughout our stay from all members of staff which is a rare find and definitely makes us want to go back. The room was large the bed extremely comfortable and added bonus a jacuzzi in the bath. The hotel was extremely clean and looked as if recently been decorated as very modern decor.
The restaurant was one of the best we have experienced in a Hotel. The evening meal cooked to perfection and the breakfast didn't disappoint either. Top marks to the Chef.

Room tip: Best room 120 Dorset Suite
Date of stay: July 2016
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominiox, Manager at Royal Exeter Hotel, responded to this reviewResponded July 30, 2016

Good evening,

I was so pleased to read your lovely review, thank you very much. We look forward to seeing you again soon.
Best wishes and thank you for choosing to stay with us.

Kind Regards,
Dimitri

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2016

1) Access to the Hotel is poor. You need to negotiate a tricky roundabout and then come directly off the roundabout into a hidden car park. Beware!!! There is only one poorly sited sign.
2) A late private booking of live entertainment on a Sunday night was horrendous. A phone call was given warning me that the Hotel had taken a late private booking and likely to go on to 02.00am. This seemed to negate the staff from monitoring the sound levels. At Midnight I phoned the reception to get a foreign member of staff to turn the noise levels down. He said he would speak to the Manager. The deep thud, thud, thud, of the base sounds of the disco type music, made worse by the low background noise levels on a Sunday night, prevented me getting off to sleep. It was 02.30am before I finally got off to sleep and was absolutely shattered the next day. Another resident was moved to a different room upon arrival Sunday because the Hotel staff knew it was going to be noisy. Worse than the Saturday night live entertainment which went on to 03:00am. I am really pleased that the Hotel got good business at the expense of my sleep!!! Not!
3) The entrance Foyer is dull and uninviting with the local attractions leaflet cabinet tucked away around a corner, almost as if in hiding!
4) On a plus side the Breakfasts and the breakfast staff were terrific as was the bedroom cleaning staff.
5) No DVD player or live streaming- come on Hotel Royal Exeter get up to date.
6) Shower was poor. Dodgy WHB plunger.

Room tip: Don't book at weekends due to noisy live entertainment
Date of stay: July 2016
  • Trip type: Traveled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank Rechinout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominiox, Manager at Royal Exeter Hotel, responded to this reviewResponded July 15, 2016

Good Evening,

Thank you for taking the time to share your constructive feedback following your recent stay with us. We have live entertainment every Friday, Saturday and occasionally on Sunday in our fantastic bars, Bar So & 1812.
We are very sorry for the noise problems you experienced during your stay. We take the noise issue very seriously.
Best wishes and thank you for choosing to stay with us.

Kind Regards,
Dimitri

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Reviewed July 13, 2016 via mobile

Never stayed here before but the welcoming arrival and friendliness of staff was brilliant. The receptionists were very helpful I knew our room number off by heart every time we went to get our key making us feel special. The room was big and very clean. Looking forward to rebooking for next year.

Date of stay: July 2016
Trip type: Traveled with family
Thank TracieB77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominiox, Manager at Royal Exeter Hotel, responded to this reviewResponded July 15, 2016

Good evening,

I was so pleased to read your lovely review, thank you very much. We look forward to seeing you again soon.
Best wishes and thank you for choosing to stay with us.

Kind Regards,
Dimitri

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2016

Upon arrival was greeted by two polite young girls on reception. Swift and easy check in. Also got a welcome from a member of staff on the stairs.
The building is old so the decor is dark with wood panelling and dark walls. With any building of this age it does suffer from squeaky floorboards. But it is perfectly presented and well kept.
Had an annexe room on the third floor. It was quite dark due to the low ceiling but did provide everything for a short stay. Was pleasantly surprised to have a sea view as well. It was quite hot but a fan was provided in the wardrobe. The bedside light didn’t work so was unable to read. Hopefully it’s just the bulb that needs replacing.
The bed was comfortable and I slept really well. I especially liked the delicious biscuits that were left.

My only criticism was the tiny TV, I measured it at 13"!!. My laptop has a bigger screen. Please can management consider replacing this with a more suitable size TV as it was a struggle to see it and there was plenty of room to add a larger one to a wall bracket. Also the hot water tap was at the point of scolding, so was unable to use without burning yourself.
The hotel is in a great location a short walk to the beach and town, had free parking. The Wi-Fi was reliable and fast and the staff were very professional and polite. Would certainly stay here again.

Date of stay: July 2016
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank ilovestotravel83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominiox, Manager at Royal Exeter Hotel, responded to this reviewResponded July 15, 2016

Good evening,

Thank you so much for your lovely review and I hope we have the opportunity of welcoming you back in the near future.
Best wishes and thank you for choosing to stay with us.

Kind Regards,
Dimitri

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2016

Really pleased with the stay at this traditional hotel. Clean, well presented. The breakfast was good with plenty of choice. Staff were very obliging. Would certainly use again. Across the road from the BIC. Close to bus stops, beach a few minutes away.

Date of stay: July 2016
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank HELEGRAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominiox, Manager at Royal Exeter Hotel, responded to this reviewResponded July 15, 2016

Good evening,

Your review was very much appreciated. We were delighted you enjoyed the experience. Many thanks and we hope to see you again soon.

Best wishes and thank you for choosing to stay with us.

Kind Regards,
Dimitri

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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