To David Bailey the Owner and GM
I'd like to say how enjoyable it was to have the Ambassador Suite for 3 nights to celebrate my retirement and 65th Birthday
I was a little disaapointent to find no sunbeds on the balcony. Luckily went back to our local home to get a sunbed.
The housekeeping in the room was excellent and the room was fantastic. However I would like to point out to you that the heated towel rail on the en-suite comes on at 11pm and stays on all night. It must have been 90 to 100 degrees in the bathroom. Perhaps a thermostat to save you some more money.
Tuesday night we booked the restaurant for a meal. We sat near the window where the dead waiter is. We were served by a tall waiter and a lady pony tail at the back she kept dropping things around us and on the dead waiter behind us. I had Sirloin steak for my meal which when it arrived it looked lovely. Before that we had soup and a roll each and butter. Then we had a roll with our dinner so we asked for more butter. The male head waiter said to the lady waiter please can we have some more butter for this table, she replied rather abruptly "I have already taken them butter!" where she had not. Harry had the steak and Matthew had the Duck. When they brought the vegetables some of it fell on to our lap as they were rushing. When it was all on the plate I said I would like some French Mustard. I asked the waiter for this.
We waited quite a while he then told the lady to bring it. Before I knew what had happened she had a big spoon and she put a big spoon dollop of Mustard onto my plate and was about to put another huge dollop on! As we had quite a few Christmas's with you we were both very suprised at this. We also had my 60th in your Library Room. I did want to say somthing that night and complain at the table but Matthew asked me not to as he does not like to upset people and did not want to ruin our last night.
I would suggest asking the Restaurant Staff to be less rushed! They kept knocking into customers and makings lots of noise. Perhaps some more training of common courtesy? Thank you
We were going to have dinner there Thursday evening but after our awful experience of Tuesday night in the Miramar. Restaurant we decided of course not to. Instead we had a bar meal on the outside seating area overlooking the sea which was fantastic which much better staff.
The receptionist was fantastic. This experience had not spoilt our enjoyment of coming to the Mirarmar.
I just thought we would point this out to you as we did not want to make it awkward for breakfast.
The garden is fantastic. We met some lovely guests as well.
Thank you very much all you did for us and hope to see you again very soon as we love your Hotel.
We noticed the painter and decorator was doing the windows, then when they watered the balcony plants the mess went everywhere.
Some fruit in the room or some touches like that would have made all the difference.
Overall we enjoyed our stay.
Hope that all goes well for the airshow and that you will be very successful. We hope to use Room 114 the Ambassador Suite again in the future.
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- Also Known As:
- Miramar Hotel Bournemouth
- Bournemouth Hotel Miramar
- Miramar Bournemouth