Called in for breakfast early one Sunday morning.The staff and restaurant manager were freindly and could not do enough to make our visit memorable.The service was excellent.The food was first class.The selection was vast.All in all a great place .Cleanliness was 100%.
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absolutely lovely hotel we had our first stay here and will return ..staff are exceptional and go out of their way to make your stay memorable .. best possible position ever been too in a Hotel right on the beach .. sea view room was comfortable & clean, but could do with updating bathroom and install air con as we were lucky enough to have the Sun on our weekend and bit stifling in room .. breakfast was outstanding and I believe her name was Annabel seemed like she never went home what a wonderful lady and your wish is her command .. see you again Hermitage & thank you
My last review of our favourite hotel was a little negative and I am happy to withdraw it after our latest visit during Easter week. Main plaudits must go the staff who were genuinely friendly and happily helpful throughout our stay.Top marks to them. The Restaurant also scored well - a helpful and friendly maître d' and a chef at the top of his game meant that we dined exclusively in the hotel. Rooms were comfortable and the only minor negative comment is that the bathrooms could do with up-dating. Can't wait for our next visit. Tom Thompson.
Stayed one night with a friend, visiting Bournemouth International Centre. Once again the staff could not do enough for us. Totally professional, friendly and efficient. The food is excellent and very comfortable rooms. The position of the hotel couldn't be better. We will be back.
This is a review on restaurant
The lamb was so over cooked looked like pork tasted like shoe leather
They replaced mine parents don't like to complain so tried to eat it
They replaced mine with chicken and I ate this after 30 min wait so on my own
Customer service was appalling still tried to charge full amount and manager argued that I had eaten replacement meal
Better customer care in local cafe
Dear Mark,
We are very sorry that your experience with us was not what you were hoping for. On this occasion the lamb dish was rejected and our team therefore on your request replaced this with a chicken dish. As all our dishes are cooked fresh to order, we do apologise for the waiting time. Our staff were very apologetic and deducted £25 off the bill without quibble. I can assure you that we are very disappointed that your experience with us was not of the standard you would usually expect or hope for. If you would like to speak to a manager about this further, please don’t hesitate to get in contact with us directly.
Stayed at the Hermitage Hotel over Easter. I had a sea view room which was nice and spacious. In other reviews people have mentioned about the breakfast. I found the breakfasts there to be great. There is a large selection of fresh fruit and cereals. I never have tea, coffee or toast when I am away.
I mentioned to the housekeeper when I left that she must have seen my reviews I have done for other Hotels on TA where I have had a moan about the times the rooms are serviced, as the rooms were done in the morning. I cannot comment on the food for lunch and dinner in the restaurant as I mainly ate in the bar where the food was delicious.
I found most of the staff friendly and helpful. Particular mention should be made for Julia in the bar and Allen and Timea on reception all who were great. I am going back to the Hermitage soon.
