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“Lovely friendly hotel” 4 of 5 bubbles
Review of BEST WESTERN Montague Hotel

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BEST WESTERN Montague Hotel
Ranked #44 of 68 Hotels in Bournemouth
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Lovely friendly hotel”
4 of 5 bubbles Reviewed March 31, 2013 via mobile

Took my mother for a birthday stay to visit the town she grew up in. The hotel was very well situated for all our sight seeing and the staff were very helpful and friendly . We ate there in the evening and the food was lovely as was the breakfast. The only downfall was we had the room above the kitchen so from 6.15 in the morning it was very noisy with the doors banging which you could hear and feel too as the room seemed to shake! The room was lovely and clean and a good size for what was needed.

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Motty69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternMontague, Front Office Manager at BEST WESTERN Montague Hotel, responded to this review, April 3, 2013
Dear Motty69,

From your Tripadvisor profile I can see you have reviewed quite a few hotels you have previously visited and must say we much appreciate the time you have taken to review your stay with us at the Best Western Montague. I hope your mother had a great time reliving the memories of Bournemouth and an even better Birthday. We are glad you were able to experience our lounge menu with our homemade specials. We would be delighted to welcome you back to the hotel (where I will personally ensure you are allocated a quiet superior room)

We cannot emphasise how much we appreciate that you took the time to review your stay
Kindest Regards
Anna Kingston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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471 reviews from our community

Traveler rating
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    91
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    17
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Any
English first
Petersfield
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed March 30, 2013

We booked our 2 night stay with Groupon and for the price we paid were very pleasantly pleased with our accommodation. The reception staff were very helpful and nothing was too much trouble if you needed to ask anything. The room was clean and adequate in size for the length of stay, light and airy with dual aspect windows. The shower room was small, but again adequate and clean. Breakfast was lovely with an excellent choice, traditional full english and buffet with fruit, cereal, yoghurt, toast and pastries. Waitress was friendly and service was quick. Would certainly visit again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DenG281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternMontague, Front Office Manager at BEST WESTERN Montague Hotel, responded to this review, April 3, 2013
Dear DenG281

We are so pleased you could incorporate a great Groupon offer with your Anniversary celebration. We are highly commended on the personal service the hotel offers and the high level of our customer service and I will ensure your comments regarding the staff are passed on to each department. We would love to welcome you back to the hotel soon.

Thank you for your great feedback
Kindest Regards
Anna Kingston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Wales
Level Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed March 26, 2013

Just returned from a weekend at the Montague again,been there 4/5 years running. A very well run hotel with extremely helpful and friendlystaff.Well situated and excellent value for money.Rooms comfortable and clean.

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SouthWalesAvalon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternMontague, Front Office Manager at BEST WESTERN Montague Hotel, responded to this review, March 30, 2013
SouthWalesAvalon we are so thrilled that after staying with us for 5 years you have taken the time to write such a complimentary review. Please keep returning to see us and we will continue to exceed your expectations. We all really appreciate the comments you have made and look forward to welcoming you for the years to come.
Kindest Regards
Everyone at The Best Western Montague Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidenhead, United Kingdom
1 review
4 of 5 bubbles Reviewed March 25, 2013

I have now stayed here 3 times and love it!
The staff are very helpful; recommending resturants and organising Taxi's and the hotel is very clean! Will stay here again. Many Thanks for such a pleasant stay

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kharrop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternMontague, Front Office Manager at BEST WESTERN Montague Hotel, responded to this review, March 27, 2013
Dear Kharrop,
We are so glad you are becoming a regular Montague guest - we would love to see you again for your fourth visit to Bournemouth and we hope to make that stay even better than the last. Thank you for rating the hotel 5/5 for all aspects of your stay. With guests like you it makes it all worth while.
See you again soon
Best Wishes
Everyone at the Best Western Montague
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sturminster Newton, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed March 23, 2013

Just had two nights at this delightful, homely refuge in Bournemouth. Minutes from the beach and town. Staff were polite, friendly and professional from front desk to dining room. Thoroughly enjoyed our break despite the weather,

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank suejames111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternMontague, Front Office Manager at BEST WESTERN Montague Hotel, responded to this review, March 27, 2013
Dear Suejames111,
We are so glad you had such a lovely stay...despite the good old English weather. The sun must be due to make an appearance soon. Being only a short drive from us please come back and see us again soon.
Kindest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed March 17, 2013 via mobile

Lovely hotel, very clean and staff are very welcoming and chatty! Room was small but contained everything you'd need for a weekend away, Only negative thing was the noise of the floor boards from upstairs.
Overall really enjoyed our stay!

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ZECTJG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternMontague, Front Office Manager at BEST WESTERN Montague Hotel, responded to this review, April 14, 2013
Thank you Zcol for taking the time to share your recent experience with us. Being a smaller hotel our staff are able to get to know each individual guest and provide a friendly - but professional service. Thank you for your kind comments on our staff and also very importantly the cleanliness of the hotel.
I am pleased that you enjoyed your stay with us and I hope to welcome you back when you are next in Bournemouth.
Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed March 15, 2013

Lovely, cosy feel hotel, every single member of staff displayed superb customer service. Meals in the lounge bar were excellent value for money and of a very high standard. The breakfast menu was good but perhaps could do with being brought up to the same standard as the evening meals. The rooms were very clean and tidy, and the hotel has refurbished to a high standard. The outdoor pool that is still advertised has now been filled in, which is a shame for the summer months. I would certainly reccommend this hotel, and would happily stay there again.

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank camemo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternMontague, Front Office Manager at BEST WESTERN Montague Hotel, responded to this review, March 18, 2013
A lovely review camemo thank you for your posting. We pride ourselves on being a small hotel with big customer service. Our staff are definitely one of our biggest assets. We have spent a lot of time trawling websites and requesting any mention of the pool to be removed. This is a long process and as you can imagine there are so many websites, some of which are harder to contact to remove content. This on-going job is certainly our priority. We hope to see you again so you can experience some of our 'excellent customer service' once more.

Kindest Regards
Anna Kingston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Montague Hotel

Property: BEST WESTERN Montague Hotel
Address: 13 Durley Road South | West Cliff, Bournemouth BH2 5JH, England
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
Ranked #44 of 68 Hotels in Bournemouth
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Montague Hotel 3*
Number of rooms: 31
Official Description (provided by the hotel):
The BEST WESTERN Montague is a friendly 31 en-suite bedroom, Metro bed and breakfast hotel.The hotel is in a fantastic location when visiting the south coast. Being only a stones throw away from the cliff tops with spectacular views across the bay, open promenade and miles of sandy beaches. Only a five minute walk will bring you to the town centre with its shops, bars, restaurants, cafés and vibrant night life. For the business traveller we are in a prime location for the Bournemouth International Centre.Our key facilities include: complimentary high-speed internet access in all rooms and public areas, lift to all floors, ample free car parking and a 24 hour reception, bar and night porter service. ... more   less 
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Also Known As:
Best Western Bournemouth
Bournemouth Best Western

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