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“Lovely hotel with great facilities” 4 of 5 bubbles
Review of The Connaught Lodge

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The Connaught Lodge
Ranked #24 of 68 Hotels in Bournemouth
Certificate of Excellence
Godalming
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Lovely hotel with great facilities”
4 of 5 bubbles Reviewed July 9, 2013

Stayed in the Lodge (as it's a little cheaper than main hotel and is next door) and got a special deal as it was 3 nights. Rooms weren't particularly special but were clean and the bed was a good quality. I made use of the gym and spa every day which had a decent size pool, jacuzzi, sauna and steam room. The jacuzzi only had one really good jet but it was nice and relaxing and all included in the price which was great.

We ate in the award winning Blakes restaurant one night, the quality of food was good but the wait was quite long (although we hadn't booked so maybe to be expected) and there are cheaper places to eat outside the town centre. Much better value and great restaurant and bar at the 1812 by the Royal Exeter Hotel on the Exeter Road where we had a lovely 3 course menu for just £12 (only offered Mon-Wed).

The Connaught is in an ideal spot for easy access to the town centre and beach, and even my 84 year old mum coped with the walking (albeit very slowly) to everywhere. I found the staff to be very friendly and helpful and would certainly recommend this hotel

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank IngGodalming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at The Connaught Lodge, responded to this review, July 15, 2013
Thank you for your "lovely" review IngGodalming and delighted you took full advantage of and enjoyed the spa facilities which are very popular. Blakes is out fine dining, double rosette restaurant and everything is freshly prepared and cooked which can take a time however the Connaught Brasserie is more in line with the 1812 restaurant and perhaps worth a visit next time you visit us.

Best wishes and thank you again.

David F Miller
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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304 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Shepperton, United Kingdom
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed July 5, 2013

My 8 companions & me had booked into the Connaught for 3 nights as we were in Bournemouth for a Jehovah's Witness convention. As soon as we arrived we were made to feel at home & comfortable & this continued throughout our stay. The rooms were very comfortable & the facilities including the restaurants & the wonderful relaxing spa with pool, jacuzzi, sauna & steam room & the gym were fabulous. Spa tratments were available but we didn't have time to sample these. Everywhere within the hotel is spotlessly clean & tidy & the very short walk from the lodge to the main hotel was of no problem whatsoever. By far the outstanding feature of this hotel is it's customer service, friendly& helpful staff where nothing is too much trouble. Very early on in our stay it was obvious that there were quite a few JWs staying at the hotel & that we all needed an early start as the doors of the BIC were opening at 8am at the latest. This meant that as weekend breakfast is scheduled for 8am we would not have time to eat. When the restaurant manager heard about this he immediatley made plans for the full breakfast to be served at 7am on these days. We are so grateful to him & to the chef who was commissioned to cook earlier & to the restaurant staff who also served us. There is no doubt at all that my friends & I will be returning to this lovely hotel for the convention next year. I thoroughly recommend the Connaught Hotel to everyone who wishes to visit Bournemouth.

Room Tip: The bathroom that I had was extremely small & I think a larger person would have had trouble ...
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  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Caztee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at The Connaught Lodge, responded to this review, July 15, 2013
What a delightful review Caztee, thank you. We enjoyed looking after you and your colleagues and hope you had a good conference. Looking forward to a return visit next year.

Best wishes

David F Miller
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 28, 2013

I cannot understand why this hotel is only 3 stars, it should be 4/5 stars. Superbly located only a few minutes walk from Bournemouth's town centre, wonderful beaches and promenade.

We stayed in the adjacent Connaught Lodge which was only a very short walk across the Garden terrace to the main hotel. The room was well decorated, albeit no air conditioning, but a fan was supplied and the sash windows were able to be opened to allow in fresh air. There was little or no traffic noise.

The main hotel facilities were first class, well decorated and comfortable both inside and out in the two garden terraces. The real secret to this fabulous hotel is the management and staff, from the chef to the cleaning ladies, they were extremely professional, competent and friendly. We had a minor fault with our bathroom door this was fixed within ten minutes of it being reported to reception. The restaurant was absolutely magnificent well led by the restaurant manager. The food was of high standard with a well stocked and comprehensive wine list. I cannot recommend this hotel too highly, and when in Bournemouth I would not consider staying anywhere else.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank commanderdavidjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at The Connaught Lodge, responded to this review, July 4, 2013
Many thanks for your very special review Commander and thank you also for the similar review that you posted about our award-winning restaurant, Blakes.

Best wishes and hopefully we'll see more of you in the future.

David F Miller
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
N.Ireland
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed June 28, 2013

I booked this holiday for two weeks from 8th June to 22nd June 2013 but cancelled the second week. I emphasised when I booked the holiday that my wife was disabled and we needed facilities to (a ) charge her electric buggy and ( b ) a lift to the room. We were assured that the buggy could be charged downstairs and there was a lift which would take us to the first floor where a flight of 4 or 5 steps would lead us to our room which had ben newly refurbished and was 4 doors from the stairs. I tried to book the main building but it was fully occupied, however I was told that we had the use of all the facilities in the main hotel and all meals were served there. We were also told that it was a short walk across the car park to the hotel.

We duly booked in and we were escorted to our room which was a short distance away. We had to walk through the hotel, out by the back door , across the rear beer garden and in through the door of the lodge. We later discovered that the rear door was locked after about 8.00pm and thereafter we had to walk a longer distance onto the street, around the front of the Lodge and the Hotel and in through the reception area. We were offered a plug in the boardroom to charge the buggy and that meant that every time it was needed, we had to contact reception to get somone to let us in.

Our room was on the first floor but it was down a corridor and a left turn into another corridor approximately 12 doors away. That is important to someone with a disability. The room was quite pleasant and had indeed been refurbished but there were only 5 hangers in the wardrobe and we had two cases full of clothes for a two week holday. There were only 5 small drawers in total, for our clothes. Consequently both cases remained on the floor taking up most of the floor space.

Our holiday was on a bed and breakfast basis and breakfast was in the restaurant in the Hotel. It was the usual buffet breakfast with choices of cereals, juices or full english and we were served tea or coffee promptly and efficiently. The quality of the ingredients was very good. The staff were very polite and friendly.

Unfortunately on our first venture into the town centre and sea front we discovered that parking is a problem and the main shopping area is very hilly. It is most unsuitable for electric buggies. The sea front is spectacular and the beach runs for miles but it has to be accessed by means of a lift.

The following day we asked to speak to the manager, a Mr. David MIllar to relay our complaints. In fairness, Mr. Millar was very accomodating though he did say that in Bournemouth it was not usual to book for two weeks. The norm would be a few days and most people were happt to put some cl;othes away and then put the cases on top of the wardrobe and work out of them. We agreed to compromise and stay until the following Saturday when we would go somewhere else. He agred to give us a full refund for the second week.

For those who are not disabled, it would be unfair to judge the Hotel from our perspective because if you are fully mobile, most of our troubles would not affect you. The hotel is well situated. it is easy to get to all of the amenities in Bournemount and the resort is very beautiful. There are many attractions within a short drive. Poole Harbour is very nice though beware of where you park. There is a very aggressive policy towards errant drivers.

Dorchester is very historical and the Tutenkhamen exhibition is first class and good value. Those of you who watch "Monkey Life" on Sky will find Monkey World fascinating and well worth the visit. We were very impressed with the set up and it was remarkable to see young, tanned and obviously happy staff working there. They were all cheerful and obviously content with their lot. The village of Christchurch is a must. There is a spectacular Priory and many medieval buildings and pubs.

All in all I have only rated the hotel as 2 stars but had we not had the disability problems, it would have been 3. Had we tried the pool and spa it might have been 3.5 but my wife was too tired when we came back from sightseeing to face walking around the outside of the building to get to them. Dorset is worth 4 stars.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alexander351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at The Connaught Lodge, responded to this review, June 29, 2013
The sad and misleading part of your review Alexander was the fact that it deliberately omits the fact that you were called on two separate occasions by our reception manager, on my instructions, to advise you that the Lodge might not be suitable for your wife due to the stairs but you chose to ignore our advice and come anyway!! I can't say a lot more really.

Best wishes

David F Miller
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
3 of 5 bubbles Reviewed June 27, 2013 via mobile

The hotel is lovely but we stayed in the Lodge next door. It felt a bit like student accomodation and needs updating. Room clean and tidy but again needs a lick of paint. Room also very warm and a bit stuffy.
We had a problem with noise from a pump in the room next door but when we informed the manager he dealt with it promptly and efficiently although I would definitely not say the lodge is worth £90 a night for its accomodation.
Spa was lovely with a great pool etc and nice and clean.
Breakfast also very good with lots of choice with friendly staff.
Parking there is also good and very useful if you choose to walk to the beach.
We hope to stay again!

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank straighttalking_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at The Connaught Lodge, responded to this review, July 4, 2013
Sincere apologies about the annoying pump problem straighttalking which was immediately turned off. The Lodge has undergone a great deal of refurbishment works and your room has a brand new bathroom. I presume what you meant to say was that your room needed a lick of paint which indeed it does and is on our final list of things to do. Glad you enjoyed all the facilities we have to offer.

Best wishes and thank you for your review

David F Miller
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bicester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 24, 2013

My wife and I plus 2 family members stayed in the Lodge for 2 nights B and B earlier in June 13 - The rooms were really clean and tidy although not all the same size and there could be a problem with the stairs to the first floor, despite there being a very small lift there were two further sets up and one down to access the bedrooms. The management will arrange a porter if needed. We were quite happy being in the Lodge as the room prices reflected not being in the main building.
The staff were extremely helpful in Reception, Bar and Restaurant - Nothing was too much trouble but they were not overpowering at any time. We also met the owner who is an extremely nice chap and was prepared to spend his valuable time chatting even as we were leaving.

We travelled to Bournemouth by train and were impressed by the hotel location being on the West Cliff and walking distance to the beach, pier and town centre and parkland. Also there appeared to be ample parking available. The railway station was only a few minutes taxi ride away and was very reasonable (about £8 - £10 for four people).

We also used the Reception staff to advise and book taxis's when required for evening meals out.

One word of warning do not go to the Durley Inn Harvester on the beachfront - We had the most awful experience with food and comfort. The Harvester food outlet has no connection the the Connaught hotel.

Although we did not eat our evening meals at the hotel the breakfast was superb with every variety of food available and was served hot by the waiter to order. Loads of cereals and juices as well.

All in all the Connaught Hotel meets all requirements and is conveniently local to the town and we would recommend it for a short break ,weekend stay or longer.

Martin and Jenny
Bicester

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Martin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at The Connaught Lodge, responded to this review, June 25, 2013
Dear Martin and Jenny,

It's me again and thank you very much for your very generous comments about the hotel, its facilities and our very enthusiastic team - it is most appreciated. I do hope we have the pleasure of your company again next year.

Best wishes

David F Miller
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Midlands
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed June 24, 2013

For this holiday my husband and I decided to book through Best Western instead of Premier Inn's where we normally stay. We made a mistake doing this as unfortunately the Lodge was unsuitable.

I am well aware that the Lodge may be of a different standard to the Hotel but the Lodge has bad soundproofing and doors that bang far too loud, especially at 3am in the morning, followed by hearing someone go to the toilet and a tapping noise for an hour.

As well as this the bathroom extractor fan came on and buzzed even when putting the kettle on, in a small room the sound of this amplified and made trying to have a rest in the room unbearable.

Although the parking is free, breakfast and Wi-fi included our short stay was let down by having to park on the car park with beer cans and a view of flats to the side of our room. Although the reception area is nicely presented I feel more care needs to be taken with the outer areas of the hotel and lodge.

As the room was rather warm we had to have the windows open, if the windows were closed the extractor fan came on, which meant that we also could hear people outside shouting in the early hours of 5am, if you want a quiet holiday where you can get a peaceful nights sleep I would not recommend staying at the Lodge or the area in general.

Maybe at a quieter time of year we may have had a better experience but unfortunately we left the Lodge after two nights as we did not feel that our stay would get any better. We made our decision to leave but at 7.30am there was no Reception staff to speak with to discuss these problems.

Room Tip: Do not book a room at the Lodge if you want a quiet stay.
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank Greys60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at The Connaught Lodge, responded to this review, June 25, 2013
Dear Greys

I have already communicated with you by email regarding your stay with us. R208 is a brand new room with a new bathroom and furnishings throughout and I'm afraid, with the best will in the world, extractor fans do not come on in a bathroom when you put the kettle on in the bedroom nor do they come on when you open the windows!!! I did explain to you that the noise was from another fan next door and because the noise was so bad you could hear it in your room - once you advised us, after you had left, it was dealt with but sadly at no time during your stay with us did you address any issue. It seems that you just did not like Bournemouth and wanted to leave at any price and leave you did!!

Best wishes

David F Miller
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Connaught Lodge

Property: The Connaught Lodge
Address: 32 West Hill Rd | West Cliff, Bournemouth BH2 5PH, England
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #24 of 68 Hotels in Bournemouth
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Connaught Lodge 4*
Number of rooms: 27
Official Description (provided by the hotel):
The newly refurbished, AA 4 star Connaught Lodge offers smart and comfortable en-suite accommodation and is centrally located on the West Cliff being just 500m from the town centre, the BIC, Pavilion Theatre, pier and those golden, sandy beaches. Free WiFi, Free Parking and complimentary membership of the Bluewater Spa, located in the adjacent Best Western Connaught Hotel, is available to all Lodge guests. The spa has an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna, 2 gymnasiums and a massage and beauty therapy suite. After a relaxing day in the Spa why not enjoy a superb dinner with first class wine in Blakes', the Connaught's award-winning, double rosette restaurant, also located in the main building, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by the Head Chef, Ben Nicol and his young team of highly qualified chefs. ... more   less 
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