We stayed for one night in a lovely room at the Marriot Highcliff. The location is perfect - just a short walk up from the beach, overlooking the pier and Bournemouth Beach in it's entirety. Check in was very smooth, as whilst the room wasn't ready when we arrived prior to our check in time, we received a call (before check in at 3pm) to let us know as soon as the room was ready! Parking is £10 a day, which is fairly standard for the larger hotel chains in the area, but may not always be available, particularly during peak times as it is also available to use by non-guests who which to park in a premium location! Whilst the views were spectacular, and the rooms of a lovely quality, the hotel was let down ultimately on it's service. After a long day out, we ordered food from the hotel room service at 10pm, and were advised it would be with us within 40 minutes. After nearly an hour, and a follow up call, it was evident the order had not actually been placed, and we received further assurances that the food would be with us shortly. After an hour and a half, the food did arrive with us, and whilst we appreciated the hotel making our meals free of charge due to this error, we wouldn't have been happy to pay a penny for the food! My fiance ordered the Chicken Caesar Salad, which seemed to consist of lettuce ends and rubbery chicken, whilst my Burger was dangerously under-cooked, and red throughout! For the price you might be paying for this food, there needs to be some serious improvement. Breakfast seems to be another hot topic for this hotel, with several reviews picking up on the obvious flaws. The service at breakfast is shambolic, with plenty of staff, but seemingly no structure to who is performing what function. When we arrived, there seemed to be several deserted tables but not enough staff to clean them in order to seat all the guests. In addition, it took a while for fresh glasses to arrive in order to get cold drinks, and myself and my fiance were not offered a hot drink throughout our breakfast experience. The food itself at breakfast seemed fine, however, the service is not what you expect from the standard of hotel. To be fair to the hotel, on checkout we were offered a full refund of breakfast in light of our poor experience, which was a greatly appreciated gesture, and I only hope the service is reviewed as this would be the difference to the hotel becoming a wonderful place to stay, especially during peak season when it will only get busier! A thank you to the lady on the desk who was able to listen to and resole the issues for us on departure.
- Official Description (provided by the hotel):
- Sweeping sea views, an exquisitely detailed lobby and outstanding staff welcome you to the Bournemouth Highcliff Marriott Hotel. Located adjacent to from the Bournemouth International Centre on the Dorset coastline, we offer a setting that both business and leisure travellers will appreciate. Richly appointed guest rooms offer supreme comfort and secure high-speed Internet. In summer, the sun terrace and outdoor pool provide the perfect retreat. Wifi is available free of charge in the lobby, lounge and bar to all hotel guests. ... more less
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- Also Known As:
- Marriott Bournemouth
- Bournemouth Marriott