We stayed 4 nights recently. Our room was a suite with the most wonderful sea views. It really made our stay more enjoyable. The room was big with a nice space. I slept on the sofa bed as I was staying with my Mother. A bit uncomfortable - but fine. Bathroom had plenty of clean towels and the cleaning of the room was good. The mini bar however was dirty and did not work very well. I think it needs updating with a new one.
Breakfast was really good on the first morning. However it went downhill as the week went on. At 9.15 AM on our last morning. There was no-one in charge of making sure all was running smoothly. All the jars of marmalade and jams were empty and just left that way. They ran out of melon, cakes and croissants. And the fried eggs which had already been cooked and just standing there - were hard and lukewarm(not very nice). There was no chef present. When I asked for a tea cup instead of a mug for my mother. This is exactly what came from the waitress - she brought a cup without a saucer ("sorry she said its my first day") And explained she received no training). Should I have been more specific?.When the saucer did arrive they did not match. Its almost funny! We did laugh about it!.
I did use the swimming pool areas - it needs a serious update.
Overall we did have a pleasant stay - shame about the food not being very good. We could of done without the trek into town to find decent food to eat.
What makes this hotel good is the staff who are friendly and most helpful. A special thank you to Steve Pini the Lead Concierge. He is the kind of person that really understands what great service is all about!.
- Official Description (provided by the hotel):
- Sweeping sea views, an exquisitely detailed lobby and outstanding staff welcome you to the Bournemouth Highcliff Marriott Hotel. Located adjacent to from the Bournemouth International Centre on the Dorset coastline, we offer a setting that both business and leisure travellers will appreciate. Richly appointed guest rooms offer supreme comfort and secure high-speed Internet. In summer, the sun terrace and outdoor pool provide the perfect retreat. Wifi is available free of charge in the lobby, lounge and bar to all hotel guests. ... more less
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- Also Known As:
- Marriott Bournemouth
- Bournemouth Marriott