Arriving shortly after lunch on a hot Sunday afternoon in the peak of summer is a sure way of testing a hotel's ability to serve the customer! The hotel was heaving and the car park packed as Saturday night guests quite rightly wanted to stay longer to enjoy this hotel's wonderful access to the beach while we wanted to check in early to do the same! However as soon as we pulled up and wondered where on earth we could park one of two concierge on duty took control. "Just leave it there sir and we will deal with it". This guy was using his initiative with everyone and the car and the luggage suddenly were not our problem. No, the room wasn't ready but the check in staff just took my mobile number and said they would call as soon as it was so a stroll along the sea front and 45 minutes later all was smoothly resolved.
Absolutely great service and so it continued, from the courtesy of the 'Assistant Hotel Engineer' in the lift (that's what it said on his name badge) through to the breakfast staff, nothing was too much trouble. Yes the hotel is a little tired in places but that was more than made up for by its people, service, location and food. You don't eat in hotels do you? In a beach side location like this you go out but on the third night we decided to try their 'Taste of Dorset' four course menu priced at £31.50. Absolutely outstanding and better than the meals the previous two evenings, both of which we had chosen from the Good Food Guide. This really is exceptional value with ingredients sourced from what they call their local food heroes.
We had never been to the Highcliff before, but the combination of Marriott service ethics and the history and location of the hotel made it a memorable experience. We will return!
- Official Description (provided by the hotel):
- Sweeping sea views, an exquisitely detailed lobby and outstanding staff welcome you to the Bournemouth Highcliff Marriott Hotel. Located adjacent to from the Bournemouth International Centre on the Dorset coastline, we offer a setting that both business and leisure travellers will appreciate. Richly appointed guest rooms offer supreme comfort and secure high-speed Internet. In summer, the sun terrace and outdoor pool provide the perfect retreat. Wifi is available free of charge in the lobby, lounge and bar to all hotel guests. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Bournemouth
- Bournemouth Marriott