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“Reasonable prices for this Hotel”
3 of 5 bubbles Review of The Queens Hotel

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The Queens Hotel
Ranked #56 of 66 Hotels in Bournemouth
Oxford, United Kingdom
Level Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Reasonable prices for this Hotel”
3 of 5 bubbles Reviewed January 21, 2013

Having just spent a weekend at this Hotel despite the problem of driving down the A34 in the snow - we had to move rooms as found that the wing of the Hotel was very cold and chilly. Huge window and just one radiator, and no heating in the large bathroom. The rooms were clean - and as we were moved to the front of the hotel found that the room was smaller and so lovely and warm - no comparison with the previous room. Staff were friendly in the restaurant. The majority of the party who were in our Group - had stayed in the Hotel for many years and informed us that this Hotel would try and put any matter right, which is a good thing.

Room Tip: If you are staying in this Hotel during the very cold weather make sure you do not have a room in th...
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichaelAngelo00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielMarshGM, General Manager at The Queens Hotel, responded to this review, February 8, 2013
Thank you for taking the time to write a comment about the Hotel.

It is unacceptable that your bedroom was cold. I can assure you that we will not make mistakes like this in the future. I am pleased the front office team assigned a more suitable bedroom.

You and your party are genuinely lovely people, who it is our pleasure to liaise with. I look forward to seeing you again in the future.

Please do not hesitate to contact me should you wish to discuss any of this.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,333 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (307)
Date | Rating
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English first
Swindon, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed January 20, 2013

Good points - HUGE clean room. Friendly staff. Great food. Close to the seafront. Close to the shops.

Bad points - booked in because of the spa, but then was told it was closed. We felt as though we were in an old people's home because the average age of the guests was about 80!

At least it meant we had a quiet weekend...

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lou Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielMarshGM, General Manager at The Queens Hotel, responded to this review, February 8, 2013
Thank you for taking the time to write a comment about the Hotel.

I have passed you kind words about the friendliness and food quality to the team.

I am sorry that the beauty area – Forever Gorgeous was not open. There is a short shut down period at the beginning of the year. But, it is operating to its normal exceptionally high standards again, and delighting our guests.

We do not discriminate against any age group, as we do have the facilities and willingness to welcome a spectrum of age ranges.

Please do not hesitate to contact me should you wish to discuss any of this.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blandford Forum, United Kingdom
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed January 14, 2013

Stayed here a single night for a christmas party despite only living about 10 mins down the road! Thought it would be preferable to a taxi home.
Our first room wouldn't open so we were moved elsewhere. The central section of the hotel was very warm and the outer wings quite chilly. The room was a bit dated but comfortable.
The event that we attended was overall well presented. Food was average and wine a reasonable price. The downside with the food was that, having been notified of a dietary requirement (no dairy, pointed out to the waiter directly) they offered a cheese plate for dessert!!?!
Hotel itself was pretty quiet despite there being three large parties going on and the buffet breakfast was plentiful and well cooked.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dunk_R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielMarshGM, General Manager at The Queens Hotel, responded to this review, February 8, 2013
Thank you for taking the time to write a comment about the Hotel.

Thank you for visiting us for a Christmas Party. I am pleased you enjoyed the event; nevertheless I am most disappointed that the restaurant team reacted poorly to your dietary requirements. This is unusual and contrary to the efficient service they normally offer.

I am pleased you enjoyed your breakfast which is a wise option after a busy night’s entertainment.

Please do not hesitate to contact me should you wish to discuss any of this.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed January 6, 2013

Really enjoyed the hotel! Lovely staff, breakfast was good and it played a nice setting for my best friends wedding.

You can't really fault the hotel - has a good pool too but I couldn't use it due to being fake tanned up! But my dad said it was good!

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vicky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielMarshGM, General Manager at The Queens Hotel, responded to this review, February 8, 2013
Thank you for taking the time to write a comment about the Hotel.

Thank you for your kind words that I have passed on to the team. It was a beautiful wedding, and I am delighted that you enjoyed it.

Please do not hesitate to contact me should you wish to discuss any of this.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thatcham, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed January 3, 2013

Would agree with an earlier contributor that, as we helped make up one of the three coach parties booked in over the New Year (4 days/3 nights), the Hotel was certainly stretched, Whilst this was apparent at times, we thought the staff coped quite well overall. We were on the first floor and though the room was nothing to write home about it was reasonable apart from some odd noises which were apt to disturb one at night time, plus the fact that the balcony door could not be locked and the bathroom could do with an update. however others in our party who were on the third and fourth floor seemed satisfied. With regard the entertainment on New Years Eve i.e an Elvis impersonator - who seemed to go down quite well - and a piper accompanied by a drummer, were also appreciated by most, though it would have been preferable if they could have made an appearance at midnight and not an hour earlier. Guess it must be extremely difficult to try and satisfy everyone but if you are with friends and prepared to make allowances, this helps to gloss over certain aspects. Other than New Years Eve, the Hotel arranged a variety of other sessions for the coach parties which were all O.K. Hotel well situated for the sea front and a fairly easy walk into Bournemouth for the shops and gardens. Possibly a bit unfair to try and review the Hotel over a hectic holiday period but, whilst we would not rush to make another booking at Queens, we would not write it off. Should also add that my partner enjoyed the hotel swimming pool.

Room Tip: From our experience it would sem preferable to try and avoid the first floor rooms, especially those...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bruce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielMarshGM, General Manager at The Queens Hotel, responded to this review, February 8, 2013
Thank you for taking the time to write a comment about the Hotel.

The Hotel was popular over the New Years period; in fact the whole of the Christmas season has seen many guests celebrate with us. I am pleased that the team contributed successfully to your enjoyment.

I am pleased your partner enjoyed the leisure facilities.

Please do not hesitate to contact me should you wish to discuss any of this.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orpington, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed January 3, 2013

Hotel very nice Bedroom was warm,clean with tea and coffee replenished everyday. Meals were excellent and there was a good choice. Entertainment every night was also good . New Year's Eve was excellent with an Elvis Presley lookalike. Overall the whole trip was very good. Apart from the squeaky floor boards would recommend this hotel.

Room Tip: Our room was at the front on second floor and it was ok.
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lilacjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielMarshGM, General Manager at The Queens Hotel, responded to this review, February 8, 2013
Thank you for taking the time to write a comment about the Hotel.

Thank you for your kind words that I have passed on to the team.

Please do not hesitate to contact me should you wish to discuss any of this.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LONDON
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed January 1, 2013

Booked the Queens for New Years Eve 3 night stay but checked out after 2. There were 3 coach parties staying at the time and resources were stretched to the limits. Food was cold on occassions and on others ran out and had to wait some time for more to arrive. Our first room was small and shabby and when we moved to a slightly better room on the 4th floor we had to put up with the noisy lift !
The staff i must say were friendly and helpful on all occassions.
Our shower was slow and intermittent and we had no hangars at all on arrival .
The entertainment for New Years Eve was bad with a bag piper playing for half an hour at 10pm.Surely 1 tune at midnight would have been enough.
Needs an update in rooms and management i feel.
Wouldnt go back im afraid.
On a plus good location for stroll to beach and staff were excellent.

Room Tip: Hard to say we had noisy room near lifts. And friends had a big room which was extremely hot.
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank curtbrooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielMarshGM, General Manager at The Queens Hotel, responded to this review, February 8, 2013
Thank you for taking the time to write a comment about the Hotel.

I am sorry that the first bedroom was not acceptable, but I am happy that the front office team arranged for a more appropriate bedroom. I am disappointed that the food temperature has been highlighted. The quality and service of meals has always been and I have every confidence it will continue as one of our strengths.

I have passed your kind words about the customer service to the team.

Entertainment is subjective, which is why the New Years Eve performance of Elvis was augmented by a Scottish Piper and disco music. The Piper and Drummer played for around ten minutes after which several audience members shouted out requests, before Elvis recommenced for his second set.

Please do not hesitate to contact me should you wish to discuss any of this.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Queens Hotel

Property: The Queens Hotel
Address: Meyrick Road, Bournemouth BH1 3DL, England
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Bournemouth
#21 On the Beach Hotel in Bournemouth
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Queens Hotel 3*
Number of rooms: 109
Official Description (provided by the hotel):
This superb privately owned AA 3 Star Bournemouth hotel boasts 109 en-suite rooms and deluxe suites. It is ideally situated in the heart of Bournemouth's East Cliff, only a short walk from the busy town centre where you can find the Bournemouth International Centre (BIC), the Pavilion Theatre, family friendly pubs and restaurants that cater for all tastes. We are a few minutes walk away from Bournemouth's Blue Flag award winning, golden, sandy beaches and Bournemouth Pier. ... more   less 
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Also Known As:
Queens Hotel Bournemouth

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