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“Very good hotel” 4 of 5 bubbles
Review of The Cumberland Hotel

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The Cumberland Hotel
Ranked #14 of 78 Hotels in Bournemouth
Certificate of Excellence
Sandefjord, Norway
Level Contributor
126 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Very good hotel”
4 of 5 bubbles Reviewed July 24, 2014

We stayed here for three days. We had a room with a balcony with sea view. The hotel is Art Deco style a short walk from Bournemouth city centre. The experience was excellent. The pool area was very nice with a pool. The room was clean with very nice view and free wifi. The breakfast had enough to choose from. We had a dinner in the pub and that was also very good.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Vestfolding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanNell, Operations Manager at The Cumberland Hotel, responded to this review, September 27, 2014
Dear Vestfolding,

Thank you for your review. Good to hear you that your experience was excellent.

We hope to welcome you back soon again. For the latest offers, please contact us directly on 01202-298350 or see our website. We guarantee the best rates booking direct.

Best Regards,
Sean Nell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,142 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,048)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Windsor, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 24, 2014

Have just returned from a two night stay at The Cumberland.
The whole stay was fantastic from start to finish.
We were booked in by Julia on the reception and she was so helpful and friendly. Her service set the tone for the hotel. There are plenty of staff to assist and the service is 1st class!
The food is of a very high standard and the breakfast offer is exceptional! So much choice and good quality food.
We were fortunate with the weather during our stay and took full advantage of the outdoor pool and great terrace area. Plenty of sun beds and seats and they even offered free chilled water to guests - a nice touch.
I highly recommend staying at this hotel and I look forward to returning again in the near future.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CJPAFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanNell, Operations Manager at The Cumberland Hotel, responded to this review, September 25, 2014
Dear CJPAFC,

Thank you for your review. Fantastic comments regarding you stay with us. We are very pleased it was so enjoyable for you.

We hope to welcome you back soon again. For the best rates please visit our website or call our reservations on 01202-298350. We also guarantee the best rate when booking direct.

Best Regards,
Sean Nell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chichester, United Kingdom
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed July 24, 2014

After a not very pleasant night in their sister hotel, The Cliffeside we spent 2 very nice night in The Cumberland. We didn't have a updated room, but it was large and spacious with a large bathroom too. The bed was as wide as it was long, a little hard and springy, but good enough to get a good nights sleep on. Although dated you could instantly relax. We had a side room, that still gave us good views over to Swanage.
All of the staff, and there were many of them, were polite, friendly and professional.
The swimming pool and outside area of the hotel is superb. Plenty of loungers, giant beanbags and beds. The area had waiters on hand to take any drinks and ice cream orders, it was clean, family friendly and felt safe.
The food was lovely, breakfast was ample and had nice touches such as veterinarian and vegan dishes ready to be served on the buffet alongside the more traditional bacon, eggs, etc. and you could if you wanted eat your breakfast outside next to the pool. An option taken by many as it was 20 degrees C at 8am.
Overall a very enjoyable stay which we will repeat next time we need to stay in Bournemouth. If you can treat yourself to an evening meal in the Ventana. You will be hard pushed to get a better meal in Bournemouth in nicer surroundings and it's value for money too.
It does show a flaw in the UK star ratting system. This hotel is miles ahead of most 3 star hotels in the town including it's own sister ones. I can only think that things like no safes in the room and no bathrobes and slippers are the type of thing holding this back from being a 4 star establishment.

Room Tip: Just book, you wont regret it
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AndyDaviesmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanNell, Operations Manager at The Cumberland Hotel, responded to this review, September 27, 2014
Dear AndyDaviesmd,

Thank you for your review. i am glad that your stay was turned around, and you managed to have a good stay. Great feedback.

We hope to welcome you back soon again. For the latest offers, please contact us directly on 01202-298350 or see our website. We guarantee the best rates booking direct.

Best Regards,
Sean Nell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed July 24, 2014

loved our stay,needed some time with friends and relaxation, definitely got it, Thank you!!!! i wish could have stayed longer but we all had other commitments, lovely food and drink and good chilled /house music, quiet atmosphere but still able to have a laugh and chat. hope to stay longer next time my favourite place xxxxx

Room Tip: up to you what you want/need
See more room tips
  • Stayed June 2014, traveled with friends
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank ellen e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanNell, Operations Manager at The Cumberland Hotel, responded to this review, October 3, 2014
Dear ellen e,

Thank you for your review. Superb feedback regarding your stay with us. It is always a pleasure reading such a review.

We hope to welcome you back soon again. We do guarantee the best rate when booking direct, so please call us on 01202-298350 or visit our website for the latest offers.

Best Regards,
Sean Nell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
40 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed July 24, 2014

I have stayed here a few times and can't really fault the place too much, this time I went "All inclusive for two nights". Some observations are as follows.

The All Inclusive package wasn't anything that special , to be honest unless you can down 10 pints between 5pm-9pm probably break even , the spirits are the local type found abroad so don't bother , flavoured water. The only option for lunch is a Panini or cream tea , all the three panini options had cheese.

The bar staff don't seem to know the All Inclusive rules and had to argue that I could have soft drinks free after 9pm, probably better to go half board or B&B

The pool area gets very packed not helped by non residents , they also seemed to have scrapped the rule about towels being left for more than a couple of hours which causes problems with people leaving towels and not using the loungers, to get a lounger you need to stake your claim by 9.30am, one family of about 12 were discarding towels all over the place including the bar seating area , this needed monitoring

On the plus side , plenty of disabled parking, friendly staff, good Wifi and reasonable price

Room Tip: Get a sea view
See more room tips
  • Stayed July 2014, traveled solo
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 7Mike7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanNell, Operations Manager at The Cumberland Hotel, responded to this review, October 3, 2014
Dear 7Mike7,

Thank you for your review. Good feedback overall regarding your experience. The summer has been extremely busy, and we are aware that some reserve loungers with towels. We do our utmost in monitoring and placing new procedures/policies for the interest of all guests.
The all inclusive package is a new one, and yes there has been some knowledge issues, so some more training is required I agree.

We hope to welcome you back soon again. We do guarantee the best rate when booking direct, so please call us on 01202-298350 or visit our website for the latest offers.

Best Regards,
Sean Nell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 23, 2014

I stayed here with my wife and two young children for our friends wedding in July (Ashley & Sadie smith). We were booked in here by the bride and thank god - what an amazing place. Love the Art Deco facade, love the pool, love the italian clerk at reception (my wife is Italian too). Everyone went out of their way to make us feel welcome and we'll definitely say again when visiting this beautiful part of the country.

Room Tip: Ocean view family room was excellent
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike-London2Calgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanNell, Operations Manager at The Cumberland Hotel, responded to this review, October 3, 2014
Dear Mike-London2Calgary,

Thank you for your review. Great feedback thank you.

We hope to welcome you back soon again. We do guarantee the best rate when booking direct, so please call us on 01202-298350 or visit our website for the latest offers.

Best Regards,
Sean Nell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hua Hin, Thailand
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed July 23, 2014

We were kindly welcomed, our room was cozy and warm, and our special request of having chocolate muffins hidden in the room with clues leading to their whereabouts was executed perfectly. Location - great, breakfast - there was a wide variety to choose from and the hot food was hot, staff - kind. You won't be disappointed with a stay at The Cumberland!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AnnaBBQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanNell, Operations Manager at The Cumberland Hotel, responded to this review, September 25, 2014
Dear AnnaBBQ,

Thank you for your review. Fantastic comments regarding you stay with us. We are very pleased it was so enjoyable for you.

We hope to welcome you back soon again. For the best rates please visit our website or call our reservations on 01202-298350. We also guarantee the best rate when booking direct.

Best Regards,
Sean Nell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Cumberland Hotel

Property: The Cumberland Hotel
Address: 27 East Overcliff Drive, Bournemouth BH1 3AF, England
Phone Number:
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Bournemouth
#3 Business Hotel in Bournemouth
#6 On the Beach Hotel in Bournemouth
#8 Romantic Hotel in Bournemouth
#8 Family Hotel in Bournemouth
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Cumberland Hotel 3*
Number of rooms: 107
Official Description (provided by the hotel):
Large Modern Resort style seafront 3 star hotel with 0ver 100 rooms, many rooms with ocean view and balcony or terrace. Two restaurants including Two AA Red rosette award winning Ventana Brasserie, Stylish and trendy Bar and Miami style lido deck with heated outdoor pool( May-Sept), summer BB!Q's and Chill Beds. The Art Deco style resort was Awarded Best large hotel 2009 in the Bournemouth Tourism Awards, is Bournemouth and Dorset's highest AA rated 3 star hotel at 88% in 2013 and also won several national excellence awards in 2011. Rooms are good quality 3 star rooms whilst service is exceptional with stunning public facilties. The Cumberland also has the facilty of an indoor leisure Sauna/Pool complex with squash courts and small gym ( bookable) at Suncliff right next door. Parking is 55 spaces free on a first come first served basis with on street parking in front. ... more   less 
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Also Known As:
Cumberland Bournemouth
Cumberland Hotel Bournemouth

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