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The Cumberland Hotel
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Savings alert! 23% below average rates

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Reviews (3,800)
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Reviewed July 21, 2014

We had a three day stay here and were staggered by the excellent service. Being disabled can be difficult but every request was fulfilled without a problem. The Art Deco decor was wonderful and our room was spacious and comfortable.
The pool and poolside area was very attractive and the food was delicious.
We had massages too which were fabulous and we can't wait to go again. One small draw back was a very small lift.. Too tight for the wheelchair.

Room Tip: We had 107 which has a big terrace too.
  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Hascy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanNell, Operations Manager at The Cumberland Hotel, responded to this reviewResponded September 25, 2014

Dear Hascy,

Thank you for your review. Fantastic comments regarding you stay with us. We are very pleased it was so enjoyable for you.

We hope to welcome you back soon again. For the best rates please visit our website or call our reservations on 01202-298350. We also guarantee the best rate when booking direct.

Best Regards,
Sean Nell

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2014

The Cumberland is a very nice hotel but sadly my husband and I were put in an unfurnished room which spoilt our stay, also there was no remote for the TV. After trying several remotes was told that nothing could be done about it. The room was not very clean was shocked when the porter was looking for the remote and pulled out the bed there was a thick layer of dust on the carpet.i know the rooms are still being refurbished but the cleaning should still be to a certain standard.

I must say that all the communal places were wonderful with a great Art Deco feel and the food was enjoyable. I would stay again but in a refurbished room.

Room Tip: Ask for a refurbished room
  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank Softstuff2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2014

The Cumberland Hotel is in a beautiful location. The pool and terrace are fab and we were blessed with glorious weather.

The staff were excellent and restaurant and communal areas really well done.

I was less impressed with food, which was pretty average and some of the rooms. They are obviously renovating the rooms from top down. We were part of a large group and those who had newly decorated rooms were lovely but our 2 rooms were very tired and 1 was tiny!

Some had great terraces too.

Room Tip: Ask for refurbished room.
  • Stayed: July 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Fiif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2014

My niece and I had two nights in The Cumberland Hotel with evening meals and a massage.The situation was perfect overlooking the sea and there was even a nearby lift down to the beach.The staff were so helpful and friendly,our room was spacious and the food was excellent with a good choice.We used the outdoor swimming pool a lot and the massage in the next door hotel was one of the best I have ever had.The big advantage of staying here is that one can use the facilities in three hotels next door to each other.

Room Tip: We were very happy with a non sea view cheaper room although the view wasn't great.We were out most of the time!
  • Stayed: July 2014, traveled with friends
    • Value
    • Location
    • Service
1  Thank sylviabarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanNell, Operations Manager at The Cumberland Hotel, responded to this reviewResponded October 11, 2014

Dear sylviabarry,

Thank you for your review. Fantastic comments regarding your stay. It is always rewarding to read such positive feedback.

We hope to welcome you back soon again. We do guarantee the best rate, booking direct with the hotel. Please call us on 01202-298350 or visit our website for the latest offers.

Best Regards,
Sean Nell

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2014

Went on a girls couple of days away trip. Hotel was brilliant,the staff couldn't do enough to ensure we had a good time,food was superb. We come from a customer service background and the service was faultless. It was delightful to actually stay somewhere where they are not ashamed to have plenty of staff to assist you. They say they are a 3* hotel trying to give 5* service and they certainly achieve that. Can't wait to visit again

Room Tip: Ask for a front sea facing room
  • Stayed: July 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Gillian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanNell, Operations Manager at The Cumberland Hotel, responded to this reviewResponded October 11, 2014

Dear Gillian H,

Thank you for your review. Such great compliments regarding the customer service.

We hope to welcome you back soon again. We do guarantee the best rate, booking direct with the hotel. Please call us on 01202-298350 or visit our website for the latest offers.

Best Regards,
Sean Nell

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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