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“a pleasant surprise”

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The Cumberland Hotel
Ranked #12 of 66 Hotels in Bournemouth
Certificate of Excellence
West Sussex, United Kingdom
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“a pleasant surprise”
Reviewed June 11, 2013

I have just spent 2 nights here in a single room on the fourth floor. I have to be honest, I was a little nervous as to what to expect, especially as I am very fussy! I came with five other friends and we couldn't have picked better. We were very lucky that the sun shone all weekend so we were able to make use of the lovely outside areas by the pool. We were very impressed with the downstairs areas in general and the service from every single waiter/waitress was extremely friendly and attentive. Even on a busy sunny day there was more than enough staff to not feel forgotten and the areas were very clean and tidy. We made use of the happy hour cocktail menu on arrival and also enjoyed a lovely cream tea and also pimms by the pool and evening bar drinks.
Upstairs, my single room was very clean, as was the ensuite. The only thing in the room that wasn't was the TV remote which was very sticky but an oversight I'm sure. Good tea and coffee making facilities too. I was fortunate to have a room around the corner from the lift so didn't hear too much noise at all although some of my friends were less fortunate nearer to the lift. My only other comment is that the single mattress on my bed was probably in need of replacing as the springs were not great. However my friends mattresses were all fine so I think I was just unlucky. The shower wasn't very powerful but ok.
Breakfast on both days was very very good and far exceeded our expectations. Everything was very hot including the coffee which was topped up regularly both mornings by very attentive waiters. I noticed that tables were cleaned and cleared quickly.
Overall a very pleasant stay and thank you to all the staff who were very friendly and helpful which added to our stay. Well done The Cumberland!

  • Stayed June 2013, traveled with friends
    • Value
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    • Sleep Quality
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Helpful?
1 Thank changingrooms2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinWood, Manager at The Cumberland Hotel, responded to this review, June 12, 2013
Dear changingrooms,

Thank you for your review. We are so pleased that you had an enjoyable stay here at the Cumberland. Your comments regarding the hotel and its staff is superb. Thank you.

Last week the weather was lovely, and the lido area by the pool was buzzing. Such a nice place to be when the sun is out.

We hope to see you in the future, soon!

Best Regards,
Sean Nell
Operations Manager
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3,483 reviews from our community

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  • Value
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Traveler tips help you choose the right room.   Room tips (1,162)
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English first
Aldershot, United Kingdom
1 review
Reviewed June 10, 2013

Had a great weekend away at this hotel, superior rooms are of an excellent standard. Great food and very friendly staff who couldn't do enough for you. Would recommend for great accomodation in Bournemouth.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank christine v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinWood, Manager at The Cumberland Hotel, responded to this review, June 11, 2013
Dear christine V,

Thank your a great review. Great comments regarding your stay, thank you. Our superior rooms are great, but what's even better is that view which is just stunning. We have also just put astro turf on our terrace rooms, adding that extra touch making the hotel look great.

Thank you once again, and hope to welcome you back soon!

Best Regards,
Sean Nell
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
Level 5 Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 9, 2013

Stylish bar, restaurant, pool, with a touch of class at budget prices. Perfectly situated to be "away from the bustle" but near enough for a short walk into town. The rooms are clean, tidy and functional, but top marks to the staff who were very helpful and good company. It was a perfect base for playing some stunning local golf courses.

Room Tip: Personally I prefer the quiet rooms facing the rear, they are cheaper too. Front facing with sea vie...
See more room tips
  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tekels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinWood, Manager at The Cumberland Hotel, responded to this review, June 11, 2013
Dear Tekels,

Thank you for a great review. What fantastic comments regarding the hotel. We value our customers and I am thrilled that the highlight was the staff. Thank you.

We hope to welcome you back to the Cumberland again soon.

Best Regards,
Sean Nell
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
barnsley
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 9, 2013

Mum and mum in law stayed here for 5days on a coach trip and loved it food was fab and hotel very good standard would love to go back for longer. Only remark the rooms were a little hot on a night to sleep .

  • Stayed May 2013, traveled with friends
    • Value
    • Location
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Helpful?
Thank lewisBarnsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinWood, Manager at The Cumberland Hotel, responded to this review, June 11, 2013
Dear lewisBarnsley,

Many thanks for your review. Great feedback, and wonderful review. Chef as well as the staff will be very happy reading this review, so thank you. It has been a great week, weather wise too!

Hope to see you again soon.

Best Regards,
Sean Nell
Operations Manager
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Crewe, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 8, 2013

Just back from a very enjoyable stay at the Cumberland Hotel found the accommodation to be of a good standard, clean and tidy. The staff were very friendly and attentive but not overly so and I would be happy to return. The only slight negative was the distance from town and attractions which I would have liked to have been a little nearer to.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CRH1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinWood, Manager at The Cumberland Hotel, responded to this review, June 9, 2013
Dear CRH1962,

Thank you for your review. Great feedback regarding the hotel itself and the staff, so thank you. We do hope to welcome you back soon, as I am sure you will be returning.

Best Regards,
Sean Nell
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol
Level 4 Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 5, 2013

We decided to head to Bournemouth for a night while the weather was good and booked via Lastminute.com at 11am and arived at lunchtime. The staff were very polite and friendly and the service was quick and efficient. The hotel is South Beach Miami art deco style and the decor in the lobby, bar, restaurants was modern and snazzy! The room was fine with a nice clean bathroom. We didnt pay for a sea view but we had some nice sunshine in our room in the evening and morning as it was north facing at the back of the hotel. The plug didnt fit the plughole in the bath and it took me a while to get the temperature right in the shower but that wasn't a major problem. The bed wasnt very comfy and pillows a bit lumpy but again It didnt really matter.

All of the staff were very friendly and said hello everytime we passed any of them. The outdoor pool was very nice. We were uable to use the Suncliff indoor pool next door too. The meal in the a la carte Ventana restaurant was lovely and it was 241 which was great value. The breakfast was good. Nice pastries, loads of jams, juices, bread, hot full english and cold continental. No bananas though but never mind!

All in all a great hotel. I would definately go back. It's a perfect location for the beach and town and a lovely walk to both. Has parking too.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NPGG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinWood, Manager at The Cumberland Hotel, responded to this review, June 7, 2013
Dear NPGG,

Thank you for your review. So pleased that you enjoyed your stay. Also thank you for the compliments regarding the restaurants and Breakfast.

We hope to welcome you back to the Cumberland again soon.

Best Regards,
Sean Nell
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 5, 2013

The sun was shining and the hotel was great. Perfect location, just a short walk from beach/town, with great views over cliff to beaches and sea beyond. When we arrived the pool area was alive, with a good mixture of ages swimming and relaxing, due to the Art Deco Hotel Style, I thought I was in Miami! My wife and I had an enjoyable stay, the food was very good, public areas clean and well looked after, so were the rooms. The hotel staff were friendly and helpful. In consideration that this is a 3 star hotel, it is not perfect, but that does not detract from the overall experience, it is good value, and we will definitely go back again

Room Tip: If you can afford it go for the sea view rooms. We had room on car park side, and were woken by dus...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinWood, Manager at The Cumberland Hotel, responded to this review, June 7, 2013
Dear Richard C,

Thank you for your review. Glad to hear that you enjoyed your stay at the Cumberland. The weather, recently, has been fabulous. So it is great timing for you to enjoy the lovely outdoor area.

We hope to see you again soon.

Best Regards,
Sean Nell
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Cumberland Hotel

Property: The Cumberland Hotel
Address: 27 East Overcliff Drive, Bournemouth BH1 3AF, England
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Bournemouth
#3 Business Hotel in Bournemouth
#6 On the Beach Hotel in Bournemouth
#7 Luxury Hotel in Bournemouth
#8 Family Hotel in Bournemouth
#8 Romantic Hotel in Bournemouth
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Cumberland Hotel 4*
Number of rooms: 107
Official Description (provided by the hotel):
Large Modern Resort style seafront 4 star hotel with 0ver 100 rooms, many rooms with ocean view and balcony or terrace. Two restaurants including Two AA Red rosette award winning Ventana Brasserie, Stylish and trendy Bar and Miami style lido deck with heated outdoor pool( May-Sept), summer BB!Q's and Chill Beds. The Art Deco style resort was Awarded Best large hotel 2009 in the Bournemouth Tourism Awards, is Bournemouth and Dorset's highest AA rated 3 star hotel at 88% in 2013 and also won several national excellence awards in 2011. Rooms are good quality 3 star rooms whilst service is exceptional with stunning public facilties. The Cumberland also has the facilty of an indoor leisure Sauna/Pool complex with squash courts and small gym ( bookable) at Suncliff right next door. Parking is 55 spaces free on a first come first served basis with on street parking in front. ... more   less 
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Also Known As:
Cumberland Bournemouth
Cumberland Hotel Bournemouth

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