We have recently returned from a twelve day holiday at the Hinton Firs Hotel in Bournemouth and unfortunately our stay was disappointing.
The hotel was practically full with a coach party (Phase 2) which in my opinion were given priority over the minority of the remaining guests.
On the second day of our holiday a notice appeared on the reception informing of a change to the evening meal commencement time from 6.30 pm to 7.00 pm which only applied to guests which were not part of the Phase 2 coach party.
I was not happy with this change as we prefer to dine early and made my views known to the receptionist who was not helpful and rude. The end comment was you could go in at 6.30 pm but you would have to wait to be served.
The following day an apology was given by the new manager who overheard the discussions, no apology was forthcoming from the receptionist.
At breakfast you help yourself to cereals if you could find a bowl to put them in, on a number of occasions there was no milk, orange juice or yogurts. The table where the cereal dispensers were situated was covered, most mornings, with cornflakes.
As we had already decided not to return to Hinton Firs for our next holiday we investigated other options.We viewed several hotels and were greeted very warmly by the reception staff who were eager to give us a tour of their hotel public areas and bedrooms.
We concluded after viewing these hotels that the Hinton Firs in some areas, inside and out, is dated and tired and requires urgent refurbishment.
Over the past 15 years we have had many excellent holidays and made many friends therefore it is regrettable that our association with Hiton Firs has come to an end.
- Official Description (provided by the hotel):
- We would like to offer you a warm welcome to Hinton Firs Hotel, set in tranquil gardens on Bournemouth's prestigious East Cliff, just a few minutes' walk from the sea. Our traditional three star hotel is family owned, which means that we create an ideal atmosphere to ensure that your stay is a real home from home. We take pride in offering a truly personal service, and firmly believe that our hospitality is unrivaled. With beautiful beaches a stone's throw away, two theatres on the doorstep, as well as excellent shopping and many leisure activities, Hinton Firs Hotel is the perfect place to explore, be entertained or just unwind. ... more less
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- Also Known As:
- Hinton Firs Bournemouth
- Hinton Firs Hotel Bournemouth
- Hotel Hinton Firs