GOOD POINTS: fairly good location, good breakfast (see below), friendly check-in staff.
BAD POINTS: We had an executive room which was located on the top floor. This was OK except that the lift only goes to the floor below. Had to carry luggage up 2 flights of stairs - no help offered by staff. There is a lift that goes all the way - out of order and has been for some time - see previous reviewers! Our room was large & could have been good except for the stained carpet, a window blind which would`nt go up & was hanging to (falling from) the wall by bent brackets, cheap 14 inch TV, scratched paintwork and a bathtub surround that was not properly connected (probably where someone had tried to repair the leak!) Some of the above reported to reception staff - nothing done during stay. Only 2 towels on arrival - both dirty. After asking 3 times, got clean ones. Plumbing leads a lot to be desired. Room servicing of poor standard. Not vacumed during stay. No clean sheets during stay. Duty manager knocked on our door to enquire about our requiring a TV remote - he had wrong room! This happened twice! Bed not made up properly one day - sheet & blankets just thrown over bed - bedspread left in corner of room. Stairway carpet leading up to top floor was filthy. Some carpets stuck down with tape - to prevent trips. Swimming pool closed - yet hotel still advertise its availability - you have to go to the sister hotel if you want a swim. Breakfast good if you go down early . Don`t leave it too late - food often not replenished. Ran out of toast one day, bacon another. Tea & coffee making is a joke. Hotel is used by coach trips catering for elderly people, which is good because it feels like a residential care home. Needs a lot of money spent to upgrade & good managers who know how to manage. Don`t go!!!!!!!
PS Don`t park under tree at front of hotel unless want car to be covered in guano.
- Official Description (provided by the hotel):
- The Heathlands Hotel is set in beautiful landscaped gardens in the quaint seaside town of Bournemouth. The hotel is situated in an ideal location in the town centre with seven miles of blue flag sandy beaches just minutes away. ... more less
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