Used this hotel for an overnight stop as part of a Newmarket Holidays trip to see a James Last concert.
41 one of us (pre-booked) arrived at 1.45 to be told no rooms would be available until 3pm Not a good start ! We were told that sandwiches and bar snacks were available. A surly (poor-English-speaking) barman (the only person behind the bar) eventually told me where to find a menu. (only 2 availble between 41 hungry people).
Surly (poor-English-speaking) receptionist was not able to find extra menus so was no help.
Ordered sandwiches and was then told that, " Chef has decided he/she doesn't want to make sandwiches today". Complaints to reception eventua;lly brought the manager who told chef to make sandwiches. What a shambles !!
Room was scruffy and tired. Ccurtains sagged between too few working sliders. Bath was stained, as was shower mat. Beds were clean and comfortable. Buffet breakfast was excellent which saved the rating from being a disaster
- Official Description (provided by the hotel):
- The Heathlands Hotel is set in beautiful landscaped gardens in the quaint seaside town of Bournemouth. The hotel is situated in an ideal location in the town centre with seven miles of blue flag sandy beaches just minutes away. ... more less
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