We stayed at this Hotel 25th feb - 1st March. There were a number of problems and several guests were complaining. However as there was no operations manager nothing was resolved. On our return home I wrote to Brittania Customer relations who informed us that our letter would be dealt with by operations manager of the hotel and we are still waiting 4 weeks later. Of course as there was no operations manager how could they deal with it. Brittania need to get their act together! I have used brittania hotels many tim ein the past and had no problems, however this level of service is totally unacceptable.
- Official Description (provided by the hotel):
- The Heathlands Hotel is set in beautiful landscaped gardens in the quaint seaside town of Bournemouth. The hotel is situated in an ideal location in the town centre with seven miles of blue flag sandy beaches just minutes away. ... more less
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