My partner and i stayed for 1 night on 09.08.2014. The room was very small and hot and smelt funny. The bathroom had no door!! which for a lady is not ideal. The pool area (inside) was clean but very very hot, the spa area was also clean and the sauna and steam room were lovely, however the changing rooms where disgusting - overflowing bins - dirty toilet - no toilet roll !! i had a treatment booked for 4pm of which i asked if it could be moved forward, they re-booked this for me to 3.30pm. When i arrived at the treatment rooms they knew nothing of this, then i was not given the treatment I asked for and then was told they didn't have time to do they treatment i wanted even though i was half an hour early. The massage with okay, not good, not bad. The lift did not work and we were on the 3rd floor. There was no kettle in our room yet cups with tea etc... 1 Biscuit for 2 people!!!
The breakfast was lovely and cooked very well - well done to the chef that day.
All in all i expect more from a 4* hotel - it is run down and could do with a revamp in all areas (the bar and reception look nice but as soon as you go up the stairs its like a different hotel).
- Official Description (provided by the hotel):
- The Hallmark Hotel West Cliff, Bournemouth is centrally located to the town being only ten minutes walk away, and only ten minutes walk to Durley chine which leads to seven miles of beautiful beaches. The hotel offers 83 rooms with comprehensive meeting and event space for up to 300 people. Leisure facilities include two pools, jacuzzi,steam room, sauna, gym and five beauty treatment rooms. We also offer very good WIFI, and free car parking. ... more less
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- Also Known As:
- Bournemouth Hallmark Hotel