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“The spa”

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Hallmark Hotel Bournemouth West Cliff
Ranked #44 of 66 Hotels in Bournemouth
Poole
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“The spa”
Reviewed February 10, 2014

Visited the spa at the Hallmark Hotel last week, which used to be very nice . Sadly this was not so today, badly needs updating to return it to a good standard. Steam room not working, aromatherapy room not much aroma, both not smelling good . Lunch upstairs was fine.

  • Stayed February 2014, traveled with friends
    • Cleanliness
    • Service
Helpful?
2 Thank Katrinpoole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louise A, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review, February 16, 2014
Thank you very much for your comments which will be investigated as a matter of urgency as these are far below our usual standards as you will see from our below comments. I can however confirm that an internal refurbishment programme is ongoing and does include the Spa and Leisure areas in which I am sure you will see improvements in your future visits.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (385)
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English first
Level 5 Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 9, 2014

Changed our original hotel for this one for the spa and exercise facilities offered, which given the wet weather, was a wise choice in hindsight. My wife remembered this hotel from her childhood and worked out some of the changes that clearly took place over the years.
We did not take my meals here, preferring to take advantage for the many eating places within walking distance. The exercise and sauna facilities were good were good and very welcome. The room we occupied was not perfect (a crack on the bathroom mirror, for example) but we were happy with the size and layout. Bed was comfortable and 32" TV set in a wall unit was a nice touch.
We had an enjoyable time here and would most likely come again.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louise A, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review, February 16, 2014
Thank you for your kind and constructive comments. Daily checks are made of all bedrooms by the housekeeping team to ensure that the rooms are ready for guests to check in to, unfortunately on this occasion the cracked mirror was not identified in time to enable us to replace before your arrival for which we apologise. I am glad that you are looking to come back and see us soon and we look forward to welcoming you.
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Gloucester, United Kingdom
2 reviews
Reviewed February 9, 2014

Visited the hotel on Saturday to trial the gym and spa area. Before visiting I phoned the hotel and spoke to Nikki who was friendly, professional and took my details punctually and efficiently. When we visited the gym, an hour later than expected, we were welcomed and greeted by Sam, the receptionist at the Spa area. Again, Sam displayed a friendly, courteous and polite manner.;she explained everything to us, showed us the facilities and made us feel very comfortable and welcomed. A delight to receive such good service.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Nicola N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louise A, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review, February 16, 2014
Thank you very much for your great comments, once again it is a pleasure to thank Nikki and Sam for their great customer service, they are two big assets to the team spa. I will pass on your comments to both members of staff and look forward to welcoming you back in the near future.
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Portsmouth, United Kingdom
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 8, 2014

booked a spa weekend as a birthday treat told to book treatment with spa only to find out that they were fully booked,the hotel should not of taken the booking if the spa cannot give the treatments so beware and check first because they did not let me know for 3 days and the attitude is well we can cancel the booking or just have a room and breakfast break not concerned with ruining someones birthday treat.

  • Stayed February 2014, traveled as a couple
    • Value
    • Service
Helpful?
1 Thank Charlie1364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louise A, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review, February 16, 2014
We are disappointed to hear that you could not get availability at our popular spa, we always advise when making your accommodation booking to reserve your treatments (or time should you not know exactly which treatment) immediately, however I believe that on this occasion the contact with the Spa was not made and unfortunately when you were in contact to make the bookings all of our treatment rooms were full. We are reviewing our procedures to insist on treatment reservations at time of accommodation booking to avoid any such repercussions.
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Travelers are raving about these Bournemouth hotels

Poole, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 8, 2014

Just returned from an overnight stay at the Hallmark Hotel & Spa, Bournemouth & have to say, we both thoroughly enjoyed it. Spent a few hours in the Spa yesterday, a lovely 3 course dinner last night & great breakfast this morning. All the staff were very polite and helpful, food was all excellent, room very clean and tidy. No complaints. Would highly recommend. Thank you all.

Room Tip: We had an Executive Double on the Ground Floor, very nice.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sara T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louise A, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review, February 16, 2014
Thank you for your nice comments and its great to see you enjoyed the food in the restaurant and our spa. We have become the venue in Bournemouth to celebrate anniversaries, birthdays and other special occasions and its pleasing to hear that our staff have made your anniversary so special.
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Woking, United Kingdom
1 review
Reviewed February 3, 2014

Perhaps the best asset of this hotel is the staff! Very friendly and helpful.. Place is a little tired in places but overall worthy of its 4 stars... Food was very nice... service again in restaurant exceptional.. Didn't try the Spa or leisure facilities but had a quick look and all looked very nice.. Room was very spacious.. bathroom almost as big as the bedroom! And the power shower Phenomenal! I wouldn't hesitate to come back!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NEONDISCOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louise A, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review, February 16, 2014
Thank you very much for your kind words, we invest most of our time and money in the training and development of our best asset, the staff. It is nice to see that this pays off. We are hoping that on your next stay you take time to utilise our wonderful Spa and Leisure facilities. We look forward to welcoming you back to the hotel in the near future
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Portsmouth, United Kingdom
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 2, 2014

My sister and I spent thr 1/2 and 2/2 at the hallmark hotel. We had a very happy and relaxed weekend. We had room 203, a lovely bigroom with a largebalcony, worth noting for the summer months. It was a really quiet room, tea and coffee facilities were supplied along with light robes and slippers for the pool and spa. Without exception, every member of staff we had dealings with , were very friendly and go out of their way to assist you. We had a light lunch when we arrived which was delicious. We spent a couple of hours on a leisurely dinner Iin the evening, three courses of scrumptios food washed down with a wonderful bottle of wine from Chile, followed by cheese board and a delicious glass of port. We woke up the next day to a leisurely breakfast, very tasty.we had a walk along the sea front and came back to use thepool and spa and finished off with a light late lunch.
thank you hallmark staff for giving us a weekend to remember.

Room Tip: The ground floor was great.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shelaghstrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louise A, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review, February 16, 2014
Thank you very much for taking the time to pass on your experiences following your recent stay with us, I am so glad that it was a memorable visit. 203 is one of our executive rooms which most people upgrade to and really appreciate the extra value that you get from these rooms. I will of course pass on your wonderful comments to the team and we all look forward to welcoming you back to the hotel in the near future.
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Additional Information about Hallmark Hotel Bournemouth West Cliff

Property: Hallmark Hotel Bournemouth West Cliff
Address: 7 Durley Chine Road, Bournemouth BH2 5JS, England
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Bournemouth
#16 Luxury Hotel in Bournemouth
#18 On the Beach Hotel in Bournemouth
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hallmark Hotel Bournemouth West Cliff 4*
Number of rooms: 83
Official Description (provided by the hotel):
The Hallmark Hotel West Cliff, Bournemouth is centrally located to the town being only ten minutes walk away, and only ten minutes walk to Durley chine which leads to seven miles of beautiful beaches. The hotel offers 83 rooms with comprehensive meeting and event space for up to 300 people. Leisure facilities include two pools, jacuzzi,steam room, sauna, gym and five beauty treatment rooms. Free high speed WIFI, car parking is available at a charge of £10 per night. ... more   less 
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Also Known As:
Bournemouth Hallmark Hotel

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