We booked this hotel despite the reviews on this site for three nights. Went with an open mind.
Check in was pain free and staff very pleasant. Very small lift, literally accomodated 2 people and bags. Not really a problem. Was in room 39. Room spacious with double bed, bay window, easy chair, desk etc. Window overlooks road which is very noisy in the day. Room very hot, but had a ceiling fan which kept the air moving. Decor was a bit dull and dreary. Bathroom had been overhauled at some point, however wash basin was cracked, as was a floor tile. Also floor was lacking grout. Despite nice bathroom, they had used a manky old shower screen and mixer taps! No duvets but rather sheet, blanket and bed spread. Maintenance and housekeeping needs to up its game. Bed was not made properly and stains on towels.
First night was woken by guest in room above walking round the room at midnight. The floor was creaking! Second night we left the ceiling fan on and the light randomly came on in the middle of the night.
Breakfast was a good choice, with buffet cooked breakfast, toast, fruit, cereals etc. My only complaint would be the sausages are cheap nasty catering ones. Need to look at better quality sausages. We looked at the menu for evenings meals, which we felt was limited and expensive. £18 for sirloin steak, at our usual hotel in Bournemouth we can have three very nice courses for the same price (Riviera).
We used the spa which was good enough for our purposes. Would not pay to use it exclusively though.
That all said, we still had an enjoyable stay in Bournemouth.
- Official Description (provided by the hotel):
- The Hallmark Hotel West Cliff, Bournemouth is centrally located to the town being only ten minutes walk away, and only ten minutes walk to Durley chine which leads to seven miles of beautiful beaches. The hotel offers 83 rooms with comprehensive meeting and event space for up to 300 people. Leisure facilities include two pools, jacuzzi,steam room, sauna, gym and five beauty treatment rooms. Free high speed WIFI, car parking is available at a charge of £10 per night. ... more less
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- Also Known As:
- Bournemouth Hallmark Hotel