A group of us stayed here whilst attending a conference and things didn't bode we'll from the start.
Six of us arrived at the same time, and we were told that only one persons room was ready. No problem, we left our bags in the available room. Went to check in a little later and despite ALL the rooms being booked by ONE person in our group, the staff at the desk insisted that a deposit of £25 per room per night was paid by everyone checking in. We tried to query this but the staff didnt seem to understand what was being asked (it appears across the hotel that the majority of employees do not have english as a first language). As we were assured no money would be taken from our accounts as it was pre-authorisation only, we went ahead only for a number of people to discover later that £125 had actually been deducted from their banks.
The rooms were ok, bed comfortable, but the water pressure in the bath/shower was poor and the shower curtains a bit too short to work effectively.
Breakfast was ok although the food could be warmer and more frequently topped up, but staff are slow to deal with tea/coffee orders and one morning it took 4 attempts to get a drink...by the time it arrived it was too late to drink it as we were leaving for the BIC.
The issue with the "pre-authorisation" payment turned into a real fiasco with people being told that the request had been reversed on the same day it was requested (this after the staff had been told in no uncertain terms that it had caused hardship) and miraculously a sign appeared stating it would be 10 working days for reimbursement despite staff telling us same day, three working days etc. My colleague was promised a manager to speak to on the morning we were due to check out but there was no one other than the usual staff who seemed not to grasp the problem re the promised refund. In addition, although my bill had already been settled, the staff seemed to think otherwise and were asking me for the full payment for five days....I had to fetch the party responsible and his sizeable receipt to prove it.
This hotel is in a convenient location and is probably not badly priced but the experience wasn't what I would have expected overall. I doubt this would be our hotel of choice in the future.
- Official Description (provided by the hotel):
- The Hallmark Hotel West Cliff, Bournemouth is centrally located to the town being only ten minutes walk away, and only ten minutes walk to Durley chine which leads to seven miles of beautiful beaches. The hotel offers 83 rooms with comprehensive meeting and event space for up to 300 people. Leisure facilities include two pools, jacuzzi,steam room, sauna, gym and five beauty treatment rooms. Free high speed WIFI, car parking is available at a charge of £10 per night. ... more less
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- Also Known As:
- Bournemouth Hallmark Hotel