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Hallmark Hotel Bournemouth West Cliff
Ranked #43 of 66 Hotels in Bournemouth
Reviewed February 12, 2013

Must have had one of the better rooms. well appointed and comfortable. Electric heater replaced central heating that was not woking, would have been nice if it had been switched on before I arrived. Room was freezing.

Evening meal very good but breakfast was, like so many hotels, cold because the food is just not kept warm in those bloody awful stainless steel dishes. These should be outlawed, they just do not keep food hot. Two redeeming features, lovely freshly made hot coffee and real bread (the kind you cut with a knife), what a shame others do not do this.

Friendly staff, a few tweeks would make this a much better hotel. Wine a bit pricey.

Stayed: February 2013
1  Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,517 - 1,523 of 1,945 reviews

Reviewed February 11, 2013

A disappointment.

The hotel had a facelift in 2008 according to the blurb in the rooms but it's all been spent in the lobby, bar and restaurant. The rooms look like something from the 1970s with a flat screen added. I haven't seen such chintzy, floral curtains in some time. Indifferently cleaned room, with an empty can of Smirnoff Ice on the small balcony.

The empty beverage gives a clue about the clientele - shrieking hen parties and groups of lads. Electricity tripped on and off throughout out 24 hours, a bit of an issue as the radiators didn't warm up once in that time. Asked for an electric heater when we arrived. Nearly an hour later it still hadn't arrived. Waited downstairs in the bar and asked to be told when the power came back on so we could get changed to go out. Reception staff either forgot or were too busy.

Spa in the basement was absurdly busy with a foamy brown scum floating on the top of the jacuzzi by late afternoon saturday - yuck! Sunday mid morning it was busy when we arrived. A hen party of 15 followed us in. Had to ask three times for a cup of coffee at breakfast. Individually, none of them hanging offences but added together, they add up to a disappointing 24 hours.

Staff are all pleasant and mean well but they are all very young and no evidence of any management at all.

Room Tip: Avoid room 55 on the third floor as it a door in the passageway behind it slams into one of its wall...
See more room tips
  • Stayed: February 2013, traveled as a couple
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3  Thank DMT_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

Me and my hubby went for a weekend treat, chose this hotel as we like Bournmouth and it also had a spa, We booked in and went to a very tired looking bedroom, we thought we would go swimming went to get our robes and there was,nt any in the room, hubby went down to reception as was told they do not provide robes although there advertising says differently, another girls reception told him they should be in the wardrobe and a further male receptionist told him they had not been returned from the launders and they were waiting for them,all weekend they used that excuse and expected guests to walk around in towels. The fan was,nt working in the bedroom,there was broken tiles all around the pool and spa area the changing room had a man working on the toilet which was out of use, both hair dryers were broken, all In all I felt like we were in faulty towers, would not recommend for a spa break.

  • Stayed: February 2013, traveled as a couple
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3  Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

Stayed for 1 night to attend a party. The room was a double at a special rate of £70.00. There was no heating in our room , and the water was cold so couldn't have a shower, my husband had a cold one! Most of the other party guests were in the same position, the only explanation for the problems was " the boiler is a bit temperamental at times but its going to be fixed soon". The dining room/ conservatory was freezing and although breakfast was good, the plates were cold and with the cold atmosphere the food went cold very quickly. All in all a very disappointing stay. The only saving grace was that our host negotiated a new price of £35.00 per room for all the party guests because of th heating & hot water problems. Would recommend guests who experience the same problems ask for a reduced rate. Won't be staying again! There is a very good Premier Inn quite close which we use in future.

Stayed: January 2013, traveled with friends
2  Thank TheSomersetGang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

We stayed on a dbb rate on Friday and Saturday night. We ate in the restaurant on Friday night. The hotel was quiet and we had a delicious meal. The staff were efficient and friendly and the service was very good. The waiting team could actually serve and clear tables properly, which is quite rare these days. We had a thoroughly enjoyable evening. We stayed in a suite. The room was huge! With ample heating and modern decor. It was really comfortable. On Saturday we used the spa. The beauticians were very friendly and helpful. Yes the treatment area is small, but im not sure why this would be a problem. The only downside was that you had to walk through the very wet poolside to get there. It was a shame that there wasn't 2 entrances. We had a lovely day, but sadly the evening meal broke into chaos! The hotel was packed for dinner and it appeared that neither front of house or the kitchen could cope. Everything fell apart. It took over two hours to get to our main course after chasing twice, and when it arrived we couldnt eat it, so we gave up. To be fair the hotel offered us alternative food and drinks but it was simply too late to eat by then. It is such a shame as clearly something went very wrong. The staff on reception were very friendly and they recognised the problems we had. I would imagine that either the hotel was very short staffed in the kitchens or front of house was missing management. This is a lovely hotel, just such a shame that it wasnt consistent. It was by far the most modern hotel i have been in in Bournemouth, but you need great food and service every night.

  • Stayed: February 2013
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Thank Lifestooshortnottoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

My Girlfriend and I decided that we would treat ourselves to a nice weekend in a Spa Hotel. Apart from the Lovely Dinner that we had, (which we payed for) everything else was frankly terrible. We stayed from the 8th until the 9th of Feb in Room 27.

When we arrived we were vaguely told where everything was in the hotel, but I also had the feeling that we were being treated like children. Me and my Girlfriend are 19 and 20 but we were still paying for full accommodation and I had the feeling that the Hotel was being Ageist, which is offensive and against the law.

The Rooms looked good and I liked the Decor, but one thing that I did notice was that it was freezing in the room, which resulted in a worsening in the cold I have. The walls were very thin and our Neighbors were very loud at night and we could hear every word they said. I noticed that the bathroom lacked certain things like a toilet brush. There was also a bit of Mold on the ceiling. Other then these complaints the room was nice and up to standards, though it was still a bad experience.

The Spa was not worth talking about, spoiled straight off the bat by other residents making rude comments at my girlfriend outside the spa area in clear ear shot of the front desk. When in the Spa area we found that we were not told where anything was and how it worked and we were kind of half heatedly given a towel and sent on our way. The spa was not great from what we could see, as we did not do anything besides walk in the luke-warm warm-pool.

Breakfast was good, the staff was nice and the food was tasty.

Overall a bad experience not to be recommended, especially if you are a young couple as you will be treated like Children

  • Stayed: February 2013, traveled as a couple
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4  Thank Ryan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2013

I stayed in this hotel for a spa weekend with 9 other ladies and I must say what a shambles, the hotel itself is ok, the rooms are nice, with the exception of the small deposit someone had left in our toilet !!, the beds are comfortable but there always seems to be a funny humming noise coming from somewhere or you can hear the people in the next room rolling over in bed :(.

Prior to our treatments we ordered a snack from the bar, firstly we were given a number of different menus, the waitress seemed to get light bar meals mixed up with a full 3 course meal, we did explain that we were going to the spa afterwards !! In the end with 9 duck salads, yes salads/wraps ordered we thought it was going to be a quick turn around there were no other guests eating, trust me we had lots of trips backwards and forwards to try to find out what was going on, 45-50mins later our food arrived, it was good and hot, but we still had to wait 45-50 mins for a salad/wrap which is not good !!.

I went to the spa for my treatment which was amazing I think the lady was called louise ???, she was fab and the overall experience was nice, I was one of the lucky ones in our group that had been given a robe. This was one of the other problems, we visited a spa and they had no robes !!! it was strange seeing people sat there in their own mixture of fluffy tatty teddy robes and bright pink leapord print ones, we are in a four star hotel and we have to bring our own robes from home. The changing room was awful the floor was covered in wet towels and is so small if you had slipped on the towels you would have had to grab onto the nearest person or you could have seriously hurt yourself. I did speak to a guy in the spa called Tommy who was very rude, he had catergorically told me, yes "catergorically" that he had put robes in 3 or our rooms (this means at least 6 or us would have had robes) and had given someone else another 4, (making 10), well I am sorry Tommy you were wrong in total we had 5 robes in a four star spa for 10 people !!!! There were alot of upset people there that day who did'nt have robes, and one of our party got into an argument with another guest because she had a robe and he did'nt, I mean come on, some bloke having a go at you in the corridoor, what type of people are coming to this place ???? To top it off the only toilet in the spa got blocked very quickly so if you had no robe you had to come out of the spa in your wet costume, walk through the reception to get to the other toilet or go up to your room, for those of us who are slightly body consious this is'nt ideal.


In the end a number of people complained to the duty manager, who was awful, he was so overwhelmed by the whole thing both he and the girl behind the counter were just looking at one another and at one point laughing, nervously mind . In the end the operatins manager came out and tried to resolve the issues and fair play to him, Kevin you did ok, he found some more robes, not enough for the whole group but he found some, he provided us with some complimentary drinks which were lovely and made by Luke the new bar guy, who to say had only been there 3 days he was brilliant. We still ahd to wait 40 mins for our food again the food was good but not worth the wait sadly. The following day checking out was a nightmare you were either charged twice for your room, you had extra treatments added to your bill, if you book a weekend package make sure they don't try to charge you for your food seperatley, every trick in the book they tried so be on the look out, check your bill !!!! Oh and Kevin the free drinks you said we could have, reception tried to charge us for them tut tut tut.

Overall this was a sad weekend, the hotel is nice, a bit tired in some parts but not too bad, the food is good but not worth shouting about, the spa, ok again a bit tired looking and the staff need to learn some customer service. I would'nt stay here again, maybe for one night if you are only going there to sleep, but as for everything else the hotel has no atmospher the staff, (most of them are rude and make you feel like its a chore to serve you) the breakfast is cold, mainly because you have to wait for them to top up the food only for them to tell you 10 mins later they have run out :(. I would'nt bother going here for a weekend break because it will just ruin it, you will end up getting into so many arguments with different managers and staff over trivial things you will just want to pack your bags and go home. You can either believe the reviews or go anyway and see for yourself but you may well be here on monday morning writing your own review.

  • Stayed: February 2013, traveled with friends
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2  Thank nic1977_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hallmark Hotel Bournemouth West Cliff

Address: 7 Durley Chine Road, Bournemouth BH2 5JS, England
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Bournemouth
#16 Luxury Hotel in Bournemouth
#17 On the Beach Hotel in Bournemouth
Price Range: $63 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Bournemouth West Cliff 4*
Number of rooms: 83
Official Description (provided by the hotel):
The Hallmark Hotel West Cliff, Bournemouth is centrally located to the town being only ten minutes walk away, and only ten minutes walk to Durley chine which leads to seven miles of beautiful beaches. The hotel offers 83 rooms with comprehensive meeting and event space for up to 300 people. Leisure facilities include two pools, jacuzzi,steam room, sauna, gym and five beauty treatment rooms. Free high speed WIFI, car parking is available at a charge of £10 per night. ... more   less 
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Also Known As:
Bournemouth Hallmark Hotel

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