My Girlfriend and I decided that we would treat ourselves to a nice weekend in a Spa Hotel. Apart from the Lovely Dinner that we had, (which we payed for) everything else was frankly terrible. We stayed from the 8th until the 9th of Feb in Room 27.
When we arrived we were vaguely told where everything was in the hotel, but I also had the feeling that we were being treated like children. Me and my Girlfriend are 19 and 20 but we were still paying for full accommodation and I had the feeling that the Hotel was being Ageist, which is offensive and against the law.
The Rooms looked good and I liked the Decor, but one thing that I did notice was that it was freezing in the room, which resulted in a worsening in the cold I have. The walls were very thin and our Neighbors were very loud at night and we could hear every word they said. I noticed that the bathroom lacked certain things like a toilet brush. There was also a bit of Mold on the ceiling. Other then these complaints the room was nice and up to standards, though it was still a bad experience.
The Spa was not worth talking about, spoiled straight off the bat by other residents making rude comments at my girlfriend outside the spa area in clear ear shot of the front desk. When in the Spa area we found that we were not told where anything was and how it worked and we were kind of half heatedly given a towel and sent on our way. The spa was not great from what we could see, as we did not do anything besides walk in the luke-warm warm-pool.
Breakfast was good, the staff was nice and the food was tasty.
Overall a bad experience not to be recommended, especially if you are a young couple as you will be treated like Children
- Official Description (provided by the hotel):
- The Hallmark Hotel West Cliff, Bournemouth is centrally located to the town being only ten minutes walk away, and only ten minutes walk to Durley chine which leads to seven miles of beautiful beaches. The hotel offers 83 rooms with comprehensive meeting and event space for up to 300 people. Leisure facilities include two pools, jacuzzi,steam room, sauna, gym and five beauty treatment rooms. Free high speed WIFI, car parking is available at a charge of £10 per night. ... more less
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- Also Known As:
- Bournemouth Hallmark Hotel