Have stayed in better 3 star hotels in the locality of this hotel and paid much less for much better service and facilities. Overall we found staff to be rude at times and overall difficult with a severe lack of customer service skills. VERY strange payment method on arrival, which nobody bothers to tell you about, after calling TWICE to ask about deposits etc, prior to arrival. Restaurant food was good, but useless for a long stay as it doesn't change. Room facilities were good, but not equal to the hotel's current 4* rating. In my opinion, 3* would be more appropriate and it would be good if staff received better training on customer relations (management too!!)
- Official Description (provided by the hotel):
- The Hallmark Hotel West Cliff, Bournemouth is centrally located to the town being only ten minutes walk away, and only ten minutes walk to Durley chine which leads to seven miles of beautiful beaches. The hotel offers 83 rooms with comprehensive meeting and event space for up to 300 people. Leisure facilities include two pools, jacuzzi,steam room, sauna, gym and five beauty treatment rooms. Free high speed WIFI, car parking is available at a charge of £10 per night. ... more less
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- Also Known As:
- Bournemouth Hallmark Hotel