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Best Western Hotel Royale
Ranked #16 of 67 Hotels in Bournemouth
Certificate of Excellence
Reviewed January 25, 2009

We had a 3 night stay and found the hotel very comfortable.Very clean throughout,great spacious room and lovely and warm.The whole hotel is nicely decorated and well laid out.The staff we met were always friendly and helpful.A great help yourself breakfast and room service was prompt.
We had a bit of difficulty with the internet connection in our room but not the end of the world,
Shame we couldn't use the hotel pool as it was closed but im sure it would have been great.
On the whole,definately a hotel we would return to and recommend friends and family to stay in.

  • Stayed: January 2009, traveled on business
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1  Thank goneabitcuckoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,460 - 1,466 of 1,569 reviews

Reviewed January 12, 2009

Having used this hotel previously for business conferences, I recommended this hotel to my friend for a weekend away. 10 of us went away for a birthday weekend and this hotel was the perfect base.
All 10 of us were placed in rooms next to each other and were well looked after. Breakfast was included in the price of 33 pounds per person which we thought was very reasonable ( Breakfast was continental and also full english at no extra cost)
The hotel is out of Bournemouth city centre which means you are not kept awake at night by revellers but it only cost 5 pounds in a taxi to get into the centre. Also only a few minutes drive from the beach and a short walk to a 24 hour Asda which is right next to the train station.
The rooms were clean, confortable and decorated to a fairly decent standad.
I would definetely recommend this hotel and will be staying there again.

  • Stayed: January 2008
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1  Thank stephyj_1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2009

Went for a post-Christmas relaxation weekend away with some friends, looking for comfortable rooms, decent food, and a nice spa to relax in during the cold evenings. Well, we got one out of three...!

First off, the building itself - clearly in need of some TLC - more than just a lick of paint needed! To be fair, they were in the process of refurbishing, but some parts of the hotel still had the original metal window frames and single glazing. On the plus side, the location is good, just a short walk to steps leading down to the beach, and about a 20 minute walk into town (longer on the way back, as it is uphill!)

The entry of the hotel is actually quite impressive; well furnished and with a modern reception desk, staffed by the inevitable eastern-Europeans - a couple of young girls that looked like they had come from the local secondary school and just changed uniform for the holidays.

The rooms were functional and clean. We had one of the refurbished rooms; the bathroom was brand new (although whoever had tiled the walls had clearly never tiled anything else is his life before), and we had double glazed windows. The layout was a bit strange, with the tiniest TV I've ever seen, and no plug sockets anywhere near the mirror, so it made my wife's attempts to dry/curl her hair almost impossible. Our friends had one of the non-refurbished rooms - a little bigger, but with metal windows that let the extreme January cold in as if they weren't there, and an unheated bathroom that had seen better days. Still...we'd only just got there, so it was time to explore.

When we returned to the hotel after a bracing walk on the beach, we decided to warm up in the "spa". Oh dear. Oh dear oh dear. The "spa" is housed in a separate building, so you need to go outside to get to it - not so bad on the way in, but very chilly on the way back! Don't forget to pick up towels at reception, or it would be even worse! (you also need a code for the door) The spa itself resembles a pre-fab building, about the size of four portakabins put together. The decor is similar...the changing rooms are small and few; the pool is described optimistically on the website as "45 feet long"...obviously a creative tape measure...and was not that warm at all. The jacuzzi - wasn't! It was a hot tub, and although the water in it was hot, none of the controls worked, and so there were no jets/bubbles, or anything else that might have made it a jacuzzi. The sauna at least was working, but it had seen many better days - the wood on the walls was stained and warped. The "fitness centre" was some excercise bikes and suchlike on the edge of the pool - bizarre. The tiled area around the pool was very wet, and quite mouldy. Personally, I would have condemned the whole thing - not a pleasant experience.

By now, tired and hungry, we went to the restaurant and were pleasantly surprised by both the quality and quantity of food on offer - a plus point! However, after the restaurant, we went to the bar, where an absence of bar staff provided us with our next challenge...

Then we went back to the rooms, to discover that the duvets were about half an inch thick, and that the heating went off at 11...yes, the heating went off! The heating is centrally controlled, but appeared pretty random as to when it was actually on or off. Our friends in particular were very cold in their room.

We achieved our aim of spending a great weekend with our good friends, in spite of the hotel. However, we won't be back.

  • Stayed: January 2009, traveled with friends
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1  Thank soulsease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 23, 2008

We have stayed at this hotel several times, it is abit tricky to find because it is surrounded by many hotels and it is a case of keeping your eyes peeled everytime. It does not look very attractive from the outside but nothing that would put anyone off. There is plenty of parking spaces but it is a bit tricky getting out from the car park around the rear of the hotel. it looks very nice and modern with neutral decor inside and very clean. The staff are mostly polish and i sometimes find it queit hard to understand what they are saying. The lift is very cramped and un-pleasant for anyone with a fear of small spaces. The first time we stayed the rooms was huge because it was on the end of the hotel but this has been proven to be a one off because the other two times that we have stayed the rooms were small and cramped. The rooms i must be honest are nothing special but what can you expect paying £65 for bed and breakfast. The baths are a little small and any tall people like myself might struggle when washing hair ect, however the bathrooms and very clean and attractive much better than the bedroom. The beds are very squeeky and we found that the bed was on wheels and actually wheeled itself away from the wall a few times. There are tea and coffee making facilities but only enough for two cups of tea or coffee, so people that drink alot of hot drinks might find themself paying out for the rather pricey room service. The room service was good all items came hot if ordered and staff that brought the tray up were very respectable and polite. On our second stay the kettle and the television were broken and were then replaced staright away. However although i would not recommend this hotel it is very cheap and in great location being a five minute drive from Bournemouth town centre and a ten to fifteen minute walk.

  • Stayed: August 2008
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1  Thank georgiiaa_xox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2008

I have read some of the other reviews and I think thye may give a very por impression of the hotel which really isn't too bad. Yes, we couldn't get into our rooms 'till 3 p.m. and yes, you have to go out a back door into a car park in order to get tot he pool and gym area (which consists of a few items of equipment pool side), and yes, our room was on the cool side (half term in 2008 was bloody freezing!), but the room we had was very spacious with a good sized bathroom. Water pressure could have been better, but it was sufficient for a shower. The floorboards were on the creaky side, but we couldn't hear other guests through the walls. My wife and I enjoyed the breakfasts immensely. The sausages wern't up to much but mostly everything else was more than edible. The hotel offers free internet access on a PC in the foyer area. The beds were comfortable and king sized. The hotel is perfectly situated in a quiet wooded avenue just one street back from the East Cliff road. A 2 minute walk and you are within site of the sea. A 5 minute walk in the other direction takes you to a road full of cheap pubs and restaurants (I particularly recommend O'Neill's Irish pub, where you can eat for £3!). Bournemouth twon centre can't be anymore than 15 minutes slow walk away.
Overall, I was very happy witht he hotel and intend to use it again early in 2009. I think it is very good value for money and not something that one could complain about at £60 per night

  • Stayed: October 2008, traveled as a couple
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1  Thank PathManSlough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2008

Good marks
- very convenient for town and beach (easy walking distance), with its own off-street car park, on a quiet road.
- the staff (all foreign, except the management men in suits) were super: attentive, meticulous, charming, polite, helpful.
- smart new bathroom fittings.
- public areas are decorated in a relaxing boutique hotel style.
- sauna in health & leisure building is effective, and there are a few items of gym equipment by the pool. It's open until 9 pm on weekdays, only 7 pm at weekends.
- breakfast had good pastries and some fruit, which not every hotel has, with Lee & Perrins for the tomato juice.

Bad marks
- I booked this many months ago after a lot of deliberation given the number of hotels in Bournemouth, and had hoped for a nice room like the web site photographs. However, we were very disappointed indeed. The double room was so small that we had to have a one-way system to get past the bed and also to get to the bathroom sink or use the loo. I've been in bigger single rooms. Decor was neutral, quite drab.
- No armchair, only one desk chair to sit on for TV watching: other person has to sit on the bed, uncomfortably.
- No task lighting - it wouldn't suit me if I was on business and needing to read something sitting at the chest of drawers.
- Poor sound proofing (and in a big hotel that was nearly empty, as it was on Thursday, why occupy two adjacent rooms?) We could hear the conversation next door - words, not just tone - so they could hear us. Killed the love life on both sides of the wall.
- Bedroom was freezing cold but the thermostat and on/off control knobs have been taken off all the radiators in the hotel corridors and rooms, and they need a tool to change the settings. So we got a heater (it stopped working) and put on two blankets. When we asked next day, the radiator was seen to i.e. increased to tepid so we still needed the blankets. Another guest had to open a window as they were far too hot - despite the windows being single glazed, metal framed, with some cracked panes.
- Poor water pressure - the 'power shower' was not, the bath took an age to fill: no 'quick dip' here.
- If you like nice soap and shampoo, bring your own as these are basic and the shampoo gives you brillo hair.
- Too many (unnecessary, claustrophobic) net curtains. I opened them to let in the sun and to see out, but they hid the fact that the metal bedroom window frames were black with mildew and the paint (and one window pan) was cracked; and the outside of the uPVC bathroom window can't be cleaned from the inside so it was filthy.
- no curtain or blind at the bathroom: not for privacy as I'm sure no-one could see in three floors up, but the room was cold and unpleasant when it got wintry and dark outside. A small electric towel rail for heat; it barely managed to dry my swimsuit.
- Leisure building - I'd chosen the hotel based on it having a pool but we were very disappointed. You exit via a rear fire door that locks behind you, and walk across the car park; to return, you walk round to the hotel front door with your wet hair. The pool is too cold to swim in unless you're able to go fast enough to warm up; the jacuzzi is domestic with few bubble jets; there's no steam room (sauna is effective - essential for warming up). The changing rooms are tatty; the toilet door is warped with the damp and won't close; the shower gel is like dish-washing liquid. We went there one night, not the three that we'd have done if it had been a pleasant experience.
- breakfast was ok, no better. Ingredients were not up to an 'eat local' standard: if my husband doesn't eat the sausages, they must be poor. Lousy weak tasteless coffee. Strangely unseasoned scrambled eggs, fried eggs sitting too long and gone gooey. No cheese for vegetarians needing protein. Busy on Sunday, not enough staff, there were queues for checking in and tables were not cleared. Don't have a Sunday lie-in - doors close promptly at 10.00.
- very disappointing dinner, due to cheap ingredients? or unimaginative chef? or both? Pate semi-frozen, battered frozen fish (not freshly battered). The laminate menu didn't change over the 3 days we were there; no specials: we only dined here once. There are plenty of restaurants 5 minutes walk away on Christchurch Street. (Don't go to Harry Ramsden's by Bournemouth beach - our lunchtime 'large' cod was undersized, overcooked, and overpriced.) Or visit pretty Christchurch and stay on for something much more special.

  • Stayed: October 2008, traveled on business
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2  Thank FMW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2008

We arrived at the hotel on 29.09.2008 at 12.00 and couldn't gain access to our room until 3.00pm which was a pain but apparently the norm. The room was very clean and looked like it have been newly painted, the beds however did have springs pertruding through them in some areas? The restaurant staff were very attentive at breakfast and during the evening service, one particular waitress named Rae, seemed to be there at both sittings and worked extremly hard and was very pleasant and efficient ,however I felt her hard work was unappreciated by her peers.The bar area although very pleasant and clean had no atmosphere at all and the staff did not engage in any conversation with the customers. The pool area needed a bit of an update and the jacuzzi was out of operation for 2 days which was news to the receptionist when I queried it? The changing facilities needed cleaning which we never saw happen during our twice daily visits? There was a rather bizaar man who appeared to be loitering in the pool showers and around the sauna every afternoon who actually made us feel quite uncomfortable and want to leave when he was there, to my surprise/horror I later saw him go into a staff area in the hotel so he was obviously an employee! I think the pool needs some sort of covered walk way to it as it was quite cold to try and make a dash back to the hotel after swimming. I also overheard a young girl (on her honeymoon) with a baby complain as she did not have the correct room and ask the unhelpful evening receptionist to call her another hotel to which she refused until the morning? The lady was clearly distressed but her complaint was falling on deaf ears and the receptionist was unwiling to assist her in any way.
Although the above does not sound very good, on the whole we did enjoy our stay at the hotel and would use the hotel again. I hope the hotel management read these reviews and perhaps give the small minority of staff some much needed customer service training for the future.

  • Stayed: October 2008, traveled as a couple
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1  Thank hoochiecooch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel Royale

Address: 16 Gervis Road, Bournemouth BH1 3EQ, England
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Bournemouth
#8 Business Hotel in Bournemouth
#12 Romantic Hotel in Bournemouth
Price Range: $44 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Hotel Royale 3*
Number of rooms: 64
Official Description (provided by the hotel):
The privately owned Best Western Hotel Royale is situated on Bournemouth's exclusive and tranquil picturesque East Cliff. All 64 bedrooms - including eight spacious Studio family rooms - have been designed with comfort and relaxation in mind. The modern leisure club boasts a large and airy indoor swimming pool. Adjoining the leisure club are the hotel's beautiful sheltered gardens, ideal for soaking up the Bournemouth sun. At The BEST WESTERN Hotel Royale we are very conscious that the actions of each and every one of us may have an impact on the environment. This is the belief that everyone at the hotel works with each and every day to ensure we're doing our bit to help build a sustainable future. To this end we currently hold a Prestigious Gold Award in the Green Tourism Business Scheme of which we are extremely proud. The hotel has a Green Committee who meet regularly to ensure that the Green Policy and Green Aims are not only followed, but are constantly updated to ensure that our commitment to the environment and the principles and standards we set are at the forefront of our decision making. All staff at the hotel are required to comply with our policies and are trained accordingly. ... more   less 
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Also Known As:
Best Western Royale
Best Western Bournemouth
Bournemouth Best Western

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