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“Very poor service”

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Best Western Hotel Royale
Ranked #17 of 66 Hotels in Bournemouth
Certificate of Excellence
Bournemouth, United Kingdom
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Very poor service”
Reviewed January 19, 2014 via mobile

Myself and my partner stayed for one night yesterday (18/01) firstly when we arrived i think it was the night porter that was on shift as we checked in a bit late, he wasn't friendly didn't make any effort on asking how we was. Secondly when we went to sit on the bed the head board suddenly dropped down, we did try to put it back up but just wouldn't latch on :-S lastly its was 3am myself and my partner felt peckish we went to reception to order a sandwich and the reply we got from the night porter was 'what!? at this time its a bit late now, breakfast will be served soon' i mean we were starving and till breakfast from 3am to 8am theres a big gap to wait!! was not happy at all! We stayed in the Royale in this beginning of the month and the night porter then was fantastic!! (older gentleman) I myself work for a Best Western in Bournemouth and i would never say its too late to order something! Such a shame really as most of the staff are attentive and rooms are really clean!

Stayed January 2014, traveled as a couple
Helpful?
Thank Danii S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehotelroyale, Owner at Best Western Hotel Royale, responded to this review, January 21, 2014
Portugese_girl-93
Really? An employee of a local Best Western Hotel writing disparaging reviews about a sister hotel? Not even the courtesy to mention this on checkout or to the management on duty…..So much for brand loyalty professional etiquette! Fortunately I live in the knowledge that none of my staff would ever behave in this manner and whilst I am a great believer in free speech and social media I think there is another agenda here and shall therefore say no more on the subject.
Michael Katzler
managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (268)
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English first
Hampshire, UK
Level 6 Contributor
119 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed January 18, 2014

Stopped here for coffee prior to going in to Bournemouth for a spot of shopping and some lunch.

Receptionist was very polite and helpful and advised us of the parking charges, which at £2 we didn't think was bad as we were probably only going to stay for about an hour whilst we decided what we were going to do for the afternoon. The receptionist said to pay on the way out and not to worry, just go and make ourselves comfortable...how lovely!

We ordered coffee at the bar/lounge area and was served by a very friendly lady who stopped for a chat. The area was so comfortable with a range of comfy chairs, sofas and coffee tables, as well as high backed chairs and tables. The area was decorated beautifully and had such a nice atmosphere we decided to look at the light options/lunch menu to see if anything would tempt us. There was a good range to choose from, especially for me as I'm vegetarian and don't always get catered for. My husband plumped for the fish and chips which was freshly cooked, well presented and he said ... tasted wonderful. I had the omelette and chips which was great too. The food was delivered quickly, piping hot and the portions were very generous. We didn't find the prices too expensive compared to some hotels who really do add a premium.

Toilets are situated just off main reception and were extremely clean and looked very modern as if they'd had a recent refurb.

We left after about 3 hours, expecting to have to pay more in parking charges, but no - still £2. Big thumbs up.

We're often in Bournemouth and will stop for coffee and lunch again. The Bistro looked lovely too, so we'll probably try out for dinner,

All in all, a lovely way to spend a relaxing couple of hours. No negatives from us. We look forward to seeing you again soon.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Elliedoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehotelroyale, Owner at Best Western Hotel Royale, responded to this review, January 21, 2014
Elliedoc
It is not often that we receive a review from an esteemed Top Contributor for coffee and lunch so a huge thank you taking the trouble to write such a detailed and glowing review. I am delighted that the fish and chips and the omelette were excellent and we very much look forward to welcoming you back anytime you are in the area.
Kind regards
Michael Katzler
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weymouth
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 18, 2014 via mobile

We stayed here for one night and ended going In to town. The Hotel is lovely and quiet. The staff are lovely and helpful. Service first class and was well looked after by all staff we came in contact with. Would differently stay again and highly recommend

Stayed January 2014, traveled with friends
Helpful?
Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehotelroyale, Owner at Best Western Hotel Royale, responded to this review, January 21, 2014
Amy P
Thank you very much for your kind words. I cannot overstate how much it means to all the team at the hotel when they read such lovely reviews about the service they provide. Thank you so much for taking the trouble to write in and we very much look forward to welcoming you back.
Kind regards
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 3 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 16, 2014

Stayed here for one night with my daughter. Very pleasant hotel, nice airy room with very comfortable beds and we both had a very peaceful night. The breakfast was a buffet style and was very tasty with plenty of choice.

The staff were very friendly. There was not much tea, coffee and sugar in the room but on popping down to reception the receptionist produced a box and indicated I could help myself to as much as I needed, which I did.

There was free use of the swimming pool which we did not use as we were there only one night and we had an early start in the morning but on having a peak it looked clean, etc.

Would stay here again.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehotelroyale, Owner at Best Western Hotel Royale, responded to this review, January 21, 2014
TinaS
Thank you for your complimentary review and I was extremely pleased to read that you enjoyed a peaceful night's sleep and hearty breakfast. Please do come and visit us again.
Kind regards
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxfordshire
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 15, 2014

Stayed here with my family early December for my birthday, and happy to say its a great Hotel, staff were very helpful and friendly, when we checked in the chap on reception gave my kids some colouring packs which they loved. The room was clean, good size, with a bunk bed for the kids, and a desk. The pool was excellent, in a seperate cabin area, and the location is great too, just a short walk to the beach. There is plenty of parking at a very reasonabl £2 per day, breakfast is very good, plenty of choice, would love to come again in the summer.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehotelroyale, Owner at Best Western Hotel Royale, responded to this review, January 21, 2014
martinC
Thank you so much for your kind words - the staff all very much appreciated you taking the trouble to write the review and we were all delighted that your birthday celebration was a success. Please do come and visit us again in the summer - Bournemouth is a really great destination for families.
Kind regards
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chippenham, United Kingdom
Level 4 Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 14, 2014

Stayed here Friday 10th January. Booked last minute at a very good price, excellent value for money especially as buffet breakfast included in price. Room comfortable and clean, if a little dated. Very friendly helpful staff. Within walking distance of restaurants, but as it was raining!, reception kindly booked taxi for us. Hotel had a car park, very reasonably priced at £2/day. Would recommend, especially at the late booking price.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsA7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehotelroyale, Owner at Best Western Hotel Royale, responded to this review, January 21, 2014
MrsA7
Thank you for your most complimentary review and I was pleased to read that you consider us excellent value for money. I am sorry about the rain - we have had more than our fair share but hopefully that will mean a good spring and summer! Please do come and visit us again
Kind regards
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rainham, United Kingdom
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 13, 2014 via mobile

Fantastic hotel staff friendly and very helpful rooms lovely restaurant great would highly recommend. Thank you so much for a great stay would definitely stay again when next in area thank you the Mcconkeys

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank srmmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehotelroyale, Owner at Best Western Hotel Royale, responded to this review, January 21, 2014
Srmmc
Thank you very much for the short and sweet review. I was delighted to read that you enjoyed your stay and as importantly that you will return when next in Bournemouth. We look forward to welcoming you back.
Kind regards
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel Royale

Property: Best Western Hotel Royale
Address: 16 Gervis Road, Bournemouth BH1 3EQ, England
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Bournemouth
#9 Family Hotel in Bournemouth
#12 Romantic Hotel in Bournemouth
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Hotel Royale 3*
Number of rooms: 64
Official Description (provided by the hotel):
The privately owned Best Western Hotel Royale is situated on Bournemouth's exclusive and tranquil picturesque East Cliff. All 64 bedrooms - including eight spacious Studio family rooms - have been designed with comfort and relaxation in mind. The modern leisure club boasts a large and airy indoor swimming pool. Adjoining the leisure club are the hotel's beautiful sheltered gardens, ideal for soaking up the Bournemouth sun. At The BEST WESTERN Hotel Royale we are very conscious that the actions of each and every one of us may have an impact on the environment. This is the belief that everyone at the hotel works with each and every day to ensure we're doing our bit to help build a sustainable future. To this end we currently hold a Prestigious Gold Award in the Green Tourism Business Scheme of which we are extremely proud. The hotel has a Green Committee who meet regularly to ensure that the Green Policy and Green Aims are not only followed, but are constantly updated to ensure that our commitment to the environment and the principles and standards we set are at the forefront of our decision making. All staff at the hotel are required to comply with our policies and are trained accordingly. ... more   less 
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Also Known As:
Best Western Royale
Best Western Bournemouth
Bournemouth Best Western

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