Recently returned from a 2 night break at this hotel. Location was quite convenient for walking to restaurants and also the beach. Room size was good and very clean. However, would not return because of the following issue:
Dirty water backed up into sink and bath, had to complain to Reception to get this resolved.
Breakfast buffet on first morning was luke warm and when we commented to head waiter he said this was always a problem with buffets. As we have stayed in numerous hotels across the world we know this does not have to be the case.
On the whole members of Reception were very pleasant, apart from one young lady who didn't even look at us but continued working at her computer and sitting sideways to us. There was absolutely no eye contact at all when we spoke to her. It's so unfortunate when one surly member of staff can let down a good team.
We had to request the heating to be switched on one late afternoon at 5.00 as the room was so cold and the thermostat didn't work.
Will definitely not be returning to this hotel.
- Official Description (provided by the hotel):
- The privately owned Best Western Hotel Royale is situated on Bournemouth's exclusive and tranquil picturesque East Cliff. All 64 bedrooms - including eight spacious Studio family rooms - have been designed with comfort and relaxation in mind. The modern leisure club boasts a large and airy indoor swimming pool. Adjoining the leisure club are the hotel's beautiful sheltered gardens, ideal for soaking up the Bournemouth sun. At The BEST WESTERN Hotel Royale we are very conscious that the actions of each and every one of us may have an impact on the environment. This is the belief that everyone at the hotel works with each and every day to ensure we're doing our bit to help build a sustainable future. To this end we currently hold a Prestigious Gold Award in the Green Tourism Business Scheme of which we are extremely proud. The hotel has a Green Committee who meet regularly to ensure that the Green Policy and Green Aims are not only followed, but are constantly updated to ensure that our commitment to the environment and the principles and standards we set are at the forefront of our decision making. All staff at the hotel are required to comply with our policies and are trained accordingly. ... more less
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- Also Known As:
- Best Western Royale
- Best Western Bournemouth
- Bournemouth Best Western