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“Excellent hotel in Bournemouth” 5 of 5 bubbles
Review of BEST WESTERN PLUS The Connaught Hotel

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BEST WESTERN PLUS The Connaught Hotel
Ranked #2 of 68 Hotels in Bournemouth
Certificate of Excellence
Surrey
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent hotel in Bournemouth”
5 of 5 bubbles Reviewed January 20, 2014

This is an excellent hotel and I highly recommend it. I stay in hotels all over the country in the course of my work and this is one of the nicest. The hotel staff are very friendly and professional and the hotel is clean throughout. The food is excellent as is the service. The room was comfortable and clean with good facilities and parking was adequate within the grounds of the hotel. I would definitely stay at the Connaught if I am in the area again.

Room Tip: I stayed in room 12 on the first floor - nice quiet room.
See more room tips
  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IWSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, January 20, 2014
A superbly complimentary review IW, thank you. We look forward to seeing you again soon.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,720 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (716)
Date | Rating
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English first
Eastleigh, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed January 19, 2014

The hotel was excellent in all aspects of our stay. Super staff, excellent food, clean, tidy and modern. Spa facilities were excellent. Ample free car parking just topped off a wonderful stay. We Will be returning soon.

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarajharrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, January 21, 2014
A lovely 5 star review Sarah, thank you.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed January 19, 2014

We arrived late-ish on Friday night after nightmare traffic getting out of London and reception called to check we were on the way and confirmed that the brasserie was open for food till ten o'clock - just what we needed. The room was huge and comfortable, dinner was fine and next morning's breakfast excellent. Reception worked wonders by lending us an iPad charger as we'd forgotten to pack one and gave us excellent directions to the Russell-Cotes Museum which is a complete gem. On Saturday we ate in the main restaurant where food was very good and the service from the maitre d and all his staff was superb. All in all the staff here couldn't have been more helpful and if we're that way again we wouldn't go anywhere else.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MikeRaggett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, January 23, 2014
Good news indeed Mike!! The trip down from London can indeed be a nightmare so I was really pleased we managed to tick all your boxes and have everything organised for your late arrival. Thank you very much for your excellent review, glad you enjoyed your stay and we look forward to seeing you again soon

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staines, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 19, 2014 via mobile

Arrived Friday evening, allocated room 36, a little on the small size, bathroom was damp and musty and very small. Room layout could have done with adjusting because the head of the bed looks out through the door and the bathroom light shines into the bed. Ate in the Brasserie, food very good and very attentive bar staff. Excellent tasty breakfasts. Spa and pool very relaxing which we used Saturday evening chilling before dinner. Had dinner in Blakes Restaurant, generous portions, excellent flavours and very good value for money. The real asset to this hotel is the staff, from our first contact with the receptionist to Nicky, Restaurant Manager, all very professional and nothing was every too much trouble. Looking forward to returning in the near future but not to room 36

Stayed January 2014, traveled as a couple
Helpful?
Thank Karenh0809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, January 28, 2014
Many thanks for your review Karen. I have asked the housekeeper to check the musty smell - apologies for that. We were all really pleased that you took full advantage of and enjoyed all the facilities that the hotel has to offer.

Best wishes and we look forward to seeing you again soon..

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
124 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed January 19, 2014

My wife and I stayed for 2 nights, Sunday and Monday on B & B basis. We were upgraded to a superior room which was comfortable,, clean and had a lovely bathroom.
We were very impressed by the service in both the hotel and restaurant.
We ate in Blake's Restaurant both nights , the food was superb and well presented. The breakfast each day was very good and had a lot of choice, there was even a gluten free option.
The pool, sauna and steam room were lovely and were well maintained.
We would love to return to this hotel in the future.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jersey45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, January 20, 2014
Thank you for the "Great" review Jersey and also for the review that you posted about our award-winning restaurant Blakes. Delighted to read just how much you enjoyed your experience and in particular the spa which is now the subject of further improvements.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Wight, United Kingdom
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed January 18, 2014

We have just returned from a 2 night Dinner, Bed & Breakfast break at the hotel which was so relaxing and welcoming. We had room 33 which was spacious and had a lovely new bathroom with bath/shower. We used the spa facilities throughout our stay as the hotel has a descent size swimming pool. The staff are a credit to the hotel, from reception to waiting staff all seemed really friendly and professional, the restaurant manager Nicky was lovely and is top class in the restaurant. We were fortunate to eat in Blakes restaurant both nights and the food is amazing!! Just perfect and has a chilled intimate feel about it. We were warned before we arrived that the hotel was having carpets fitted outside our room, it did not worry us but still the management gave us complimentary drinks for any inconvenience which we thought was a lovely touch, we definitely will be returning to this hotel, thanks again for a lovely stay!!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TimandSarah8875
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, January 20, 2014
Thank you very much Tim and Sarah for your "wonderful" review and thank you for puting up with the laying of the new carpet in the hall - now done and looking good!! We look forward to your return visit.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Plumpton
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 15, 2014

What a fab-u-lous time we all had. We battled the pre Christmas storms and arrived to a lovely warm welcome at our favourite destination in Bournemouth - The Connaught. Over the last 7 years we have stayed at 3 different hotels and this is by far the best. The hotel looked wonderful and the refurbishments looked so beautiful. Just the landings to finish and then everything will be A1, everything. The food throughout our Christmas was 5 star as usual and the head chef really pulled all the stops out even for the buffet. Very difficult to resist all the gorgeous food and then coffee and cakes and on to the next meal - wow! The staff in Blakes restaurant under the direction of the wonderful Niki were just amazing and really could not do enough for everyone. The chamber maids coped so well with all the extra presents clutter and even provided a black bag for the wrappings - you see, the hotel tries to think of absolutely everything. Our daughter enjoyed the santas stocking competition and the other children in the hotel were also very well catered for with entertainment. The evening entertainment DJ's were great and the lady saxophone player a lovely change. Santa gave lovely presents and the room gifts also fantastic. All our rooms were lovely and warm, beautifully clean and freshly decorated. The 3 aged parents with us thoroughly enjoyed their Christmas away and didn't complain about ANYTHING! Just 1 comment about grab handles needed as no handle built into bath. The hotel spa and gym was quite popular for the more energetic. Bar staff were great with everyone,bringing in more chairs for the older clientele who preferred an upright chair rather than the lovely settees. Nice touches with baskets of tangerines and chocolates in the bedrooms as well as on all tables in the lounge area, lots of tea and coffee available - again a nice and welcome touch. The buffet breakfast was up to it's usual high standard. Fabulous time David, please thank all the staff again - you ALL excelled yourselves. See you all again in August.

Room Tip: Speak to reception staff when you book as they are quite knowledgeable about the rooms.
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MummyandLucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, January 16, 2014
And what a fabulous 5 star review Mummy and Lucy, thank you very much from each and everyone of us - it really is very much appreciated (Please let me know which room required the grab handles). The good news is that the halls, stairs and landings have now been completed and they look wonderful. I look forward to hearing your views on your next visit.

Best wishes and a very happy new year to you all.

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS The Connaught Hotel

Property: BEST WESTERN PLUS The Connaught Hotel
Address: 30 West Hill Road | West Cliff, Bournemouth BH2 5PH, England
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Bournemouth
#1 Business Hotel in Bournemouth
#1 Romantic Hotel in Bournemouth
#2 On the Beach Hotel in Bournemouth
#2 Luxury Hotel in Bournemouth
#2 Family Hotel in Bournemouth
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN PLUS The Connaught Hotel 4*
Number of rooms: 54
Official Description (provided by the hotel):
This AA 4 star BEST WESTERN PLUS The Connaught Hotel is Trip Advisor's No 1 Bournemouth Hotel with a magnificent spa, an award-winning double rosette restaurant and 54 beautifully decorated en-suite bedrooms, including 3 junior suites, 6 executive rooms, superior, standard and single rooms, some with their own private balcony or terrace. The hotel is centrally located on the West Cliff and is less than 500m to the town centre, with all its bars, clubs and restaurants, the BIC, Pavilion Theatre, pier and beaches. Free WiFi, Free Parking and Free Membership of the Spa and Leisure Club await you. The Bluewater Spa offers 2 gymnasiums, an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna and a beauty and 3 massage therapy suites, to include a double. After a relaxing day in the Spa enjoy a fine dinner and top class wine in our award-winning, double rosette restaurant, Blakes, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by Ben Nicol, the Head Chef. The hotel was again awarded the highly coveted Silver Shield in 2013 by Green Tourism for Business for its contribution to the environment and local community. Trip Advisor has once again awarded the 2014 Certificate of Excellence to the Hotel, the Spa and to Blakes Restaurant. ... more   less 
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Also Known As:
Best Western Bournemouth
Bournemouth Best Western

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