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“excellent stay sue and norman”

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Best Western Plus The Connaught Hotel
Ranked #3 of 66 Hotels in Bournemouth
Certificate of Excellence
Wells, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“excellent stay sue and norman”
Reviewed October 24, 2013

we stayed 2 nights 19th 20th October 2013,it was excellent the staff were really helpful and friendly.
Our room was very comfortable and clean we over looked the garden.
The diningroom was very nice the food was excellent and the service was very good.
We hope to go back next year.
Will certainly recommend this hotel it was great.
thank you for a lovely stay
s and n.

  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
Thank sue w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, October 25, 2013
....And we look forward to welcoming you back next year Sue. Thank you very much for your "excellent" review.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee we have the lowest prices and it ensures that you get exactly the room and the facilities that you want and rightly expect.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,797 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (737)
Date | Rating
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English first
Southport, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 23, 2013

My wife and I spent a week in The Connaught last month and we had a great time.
The staff were really friendly and welcoming and the facilities were in general very good.
Our room was spotless and comfortable. The lounge was very inviting, we spoke with fellow guests and staff each night of our stay and really enjoyed the atmosphere.
Credit must also go to the breakfast layout. The staff and the quality of the food and choice were first rate, even when it was really busy nothing seemed too much trouble and we were most impressed.
The pool was lovely (we did not get the opportunity to try out the other leisure activities) and we were shown around by very welcoming staff.
It is evident that there are upgrading works being carried out, particularly to corridor areas during our stay, but at no time did any of this cause any inconvenience or trouble. In fact it was nice to see that investment was clearly being made to improve further the facilities.
The hotel is a "character" building, with some unusual features, but this all adds to the ambience. Do not expect long straight symmetrical corridors or lots of identical room layouts, this hotel is from another age but is providing modern standards within a building full of history.
We are looking forward to a return trip.

Room Tip: We were on the 2nd floor overlooking the front of the hotel. We had no noise issues at all during ou...
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  • Stayed September 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, October 25, 2013
Many thanlks for your "Great" comprehensive review Mark and thank you also for taking the trouble to write a separate review of our new Brasserie - really pleased you enjoyed your holiday with us. Hopefully we'll see you again in 2014.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee we have the lowest prices and it ensures that you get exactly the room and the facilities that you want and rightly expect.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntingdon, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 22, 2013

We stayed on Sunday/Monday on a special 2 night rate. The staff were very welcoming, and couldn't have been more friendly during our stay. The room was very comfortable, and looked like it had been recently refurbished, as had the main parts of the hotel. We ate in Blakes restaurant one evening, and the food was of a very high quality. Breakfast was equally good. We would stay there again without hesitation if in the area.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gmc_north
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, October 31, 2013
Thanks very much GMC for your 5 star "Excellent Hotel" review - the Sunday and Monday, 2 night special offer is proving to be a big success. Hope to see you again soon.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee the lowest prices and it ensures that you get exactly the room and the facilities that you want and rightly expect.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed October 22, 2013

We arrived an hour too early to check in and had to go and wait in the lounge. This was no hardship as it was extremely comfortable.

The room was a good size, and although it was at the top of the stairs on the first floor, we were not troubled by any noise from inside the hotel. We were woken at 6.00am by a very noisy garbage collection truck which seemed to be parked just outside.

Having had an expensive heavy meal the night before, we chose a bar meal. Service was excellent and food good. Breakfast was excellent with beautifully cooked bacon and sausages - cooked through and not swimming in grease. I have no doubt that the main dining room would be very good indeed for dinner.

Bed and Breakfast was £90.00 for two, which I think is a very good price for a hotel of this quality.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank michaelo230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, October 31, 2013
Thank you Michael for your "excellent" review and delighted you enjoyed your stay with us.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee the lowest prices and it ensures that you get exactly the room and the facilities that you want and rightly expect.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 22, 2013

This hotel is excellent - clean, comfortable and with very good staff. The rooms (superior doubles) were nice with comfortable beds, tea and coffee making facilities and extra blankets and pillows. The bar downstairs is a good space in which to relax. The restaurant is good, but rather over-priced. The brasserie is also good but the room is sparsely furnished and a bit cold at this time of year.
I had a massage there which was lovely, but pricey at £55 for 55 minutes.

  • Stayed October 2013, traveled with family
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Helpful?
Thank Jill A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, October 24, 2013
Glad you enjoyed your stay leadingnote and suffice it to say we are improving the Brasserie all the time - new furniture has been supplied and soft furnishings and improved lighting are on the way!!

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee the lowest prices and it ensures that you get exactly the room and the facilities that you want and rightly expect.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
1 review
Reviewed October 21, 2013

Visited this hotel on business and, for someone who always stays Best Western on weekly business trips, I have to say this is the best Best Western I have stayed in. It felt and looked like a good London hotel; both the hotel itself and the staff were excellent. Will most definitely be returning, with my wife, for a weekend visit. Highly recommended.

  • Stayed October 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Lee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, October 21, 2013
We look forward to seeing you again soon Lee; many thanks for your 5 Star review.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee the lowest prices and it ensures that you get exactly the room and the facilities that you want and rightly expect.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, England, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 21, 2013

We recently stayed at this hotel for a romantic weekend away. The staff were very friendly. They gave us a courtesy call when we first arrived to the room to make sure we were happy with everything. On check in they gave us a map of how to get about.. We went to see a concert at the BIC which was a five minute walk so perfect location and the hotel was situation close to the sea so everywhere we needed was in good reach including the town. We enjoyed a massage before we left which was very nice and they offered a 20% discount to customers staying in the hotel which was handy!

Only things to fault was the bathroom was quite dark as no window to let natural light in and the bulb was dim. Breakfast was good quality and lots to offer apart from it being a bit unorganised as they got a table ready for us, we went up to get our breakfast, came back only to find someone else sitting on it. The bed was comfortable and spacious, just think the hotel needs modernising a bit.

Overall we were happy with the stay and value for money.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Holly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, October 24, 2013
"Lovely Staff, Lovely Stay" and a very lovely review, thank you very much Holly.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee the lowest prices and it ensures that you get exactly the room and the facilities that you want and rightly expect.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus The Connaught Hotel

Property: Best Western Plus The Connaught Hotel
Address: West Hill Road | West Cliff, Bournemouth BH2 5PH, England (Formerly BEST WESTERN PLUS The Connaught Hotel)
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Bournemouth
#1 Business Hotel in Bournemouth
#1 Spa Hotel in Bournemouth
#2 Family Hotel in Bournemouth
#2 Luxury Hotel in Bournemouth
#2 On the Beach Hotel in Bournemouth
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Best Western Plus The Connaught Hotel 4*
Number of rooms: 54
Official Description (provided by the hotel):
This AA 4 star BEST WESTERN PLUS The Connaught Hotel is Trip Advisor's No 1 Bournemouth Hotel with a magnificent spa, an award-winning double rosette restaurant and 54 beautifully decorated en-suite bedrooms, including 3 junior suites, 6 executive rooms, superior, standard and single rooms, some with their own private balcony or terrace. The hotel is centrally located on the West Cliff and is less than 500m to the town centre, with all its bars, clubs and restaurants, the BIC, Pavilion Theatre, pier and beaches. Free WiFi, Free Parking and Free Membership of the Spa and Leisure Club await you. The Bluewater Spa offers 2 gymnasiums, an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna and a beauty and 3 massage therapy suites, to include a double. After a relaxing day in the Spa enjoy a fine dinner and top class wine in our award-winning, double rosette restaurant, Blakes, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by Ben Nicol, the Head Chef. The hotel was again awarded the highly coveted Silver Shield in 2013 by Green Tourism for Business for its contribution to the environment and local community. Trip Advisor has once again awarded the 2014 Certificate of Excellence to the Hotel, the Spa and to Blakes Restaurant. ... more   less 
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Also Known As:
Best Western Bournemouth
Bournemouth Best Western

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