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“Nicely situated”

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Best Western Plus The Connaught Hotel
Ranked #5 of 66 Hotels in Bournemouth
Certificate of Excellence
Reviewed April 5, 2013

We needed a place to stay whilst in the Bournemouth area and have used Best Western on many occasions. First impressions are a lovely new reception with helpful staff. Our room had a balcony and was very nicely presented. The car parks are large with plenty of disabled spaces close to the entrance. The cliffs over the beach are a short walk as is the hopping centre.
We had breakfast in he room and it was very nice. The staff are what made this a five star experience.

Stayed: April 2013, traveled as a couple
1  Thank F2Paul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded April 13, 2013

A very nice review Paul, thank you very much.

Best wishes

David F Miller
Managing Director

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2,107 - 2,113 of 2,967 reviews

Reviewed April 5, 2013

We stayed for one night as we had tickets to a show at the BIC.The receptionist was most welcoming even though we were almost an hour earlier than our check in time,she checked to see if our room was ready which it was & let us go straight up to it.The standard double room was clean & well fitted with all that we needed,only gripe being that the room was very warm even though the radiator wasn't hot.The bed was abit softer than we're used to but not uncomfortable to sleep in.We didn't dine in the restaurant as had made plans to dine out but we did have breakfast which was pretty good,lots of choices,hot food could have been a tad hotter as my bacon was almost cold.Main moan would be that we were all woken at 7.30am with the fire alarm going off,so rushed out of bed thinking there was a fire,only for the alarm to stop & then start again several times.Nobody came to assure us that it was a false alarm,which it was,so we got up & went down to find there had been a fault in the ladies changing area of the leisure club.Everyone converged in the dining room all at once for breakfast so this caused chaois due to there not being enough dining tables for all guests.The Manager did come round to each table to apologise which was good that he did.It just made an expected leisurely breakfast not so.

  • Stayed: April 2013, traveled as a couple
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Thank RheaWiltshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded April 6, 2013

Dear Rhea

Thank you very much for your considered review. With regard to the fire alarm, whilst it was a false alarm, thank Heavens, it is very important to realise a very simple rule - for your own safety you just leave the hotel. I am sure you will appreciate it is just not possible to call 81 rooms to update them!!
Occasionally when guests decide collectively to have breakfast at the same time there can be a 5 to 10 minutes' wait in the lounge - properly organised and certainly not chaotic.

Best wishes and thank you again

David F Miller
Managing Director

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Reviewed April 4, 2013

Great hotel good location and on a quiet road. Rooms were really nice. Used gym which was small but fine for a short work out. I choose the hotel for it's reviews and it didn't disappoint. I was in the wing of the hotel which was a bit hard to navigate at first but was quiet. Easy parking and the pool looked good.

Stayed: February 2013, traveled on business
Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded April 6, 2013

Thank you for your 5 star review Sarah. We look forward to seeing you again soon.

Best wishes

David F Miller
Managiing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2013

Stayed here for two nights and could not find fault (and I do try.)

Staff very friendly and efficient. The atmosphere and decor of the hotel is brilliant and gives the impression of a luxury seaside hotel with history.

Tested out most of the facilities including the pool, sauna and steam room and found them all to be very well maintained and clean.

Would definitely go back again and can recommend. The only (slight) problem is that at some time the car park appeared full so if you arrive you could find difficulty in getting a space. That said, it wasn't an issue for me.


There is a reason this is #1 in Bournemouth on Tripadvisor, it has not happened by chance or luck.

  • Stayed: November 2012, traveled as a couple
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Thank Matt D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded April 4, 2013

Delighted to read you liked the newly refurbished public areas Matt and took full advantage of the facilities in the spa and leisure club - thank you for the very pleasant review and we look forward to seeing you again soon.

Best wishes

David F Miller
Managing Director

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Reviewed March 29, 2013

My husband and I had only spent one night and now wish we stayed longer. The staff are friendly and very accommodating. The room was well maintained and decorated and oh my goodness I have never slept in such a comfortable bed ever!!!! The hotel makes you feel like you are a movie star and only deserves the very best. The facilities are excellent and the breakfast to die for with a great variety to satisfy everyone's taste. Looking forward to going back.

  • Stayed: March 2013, traveled as a couple
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1  Thank Lucindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded March 30, 2013

A fantastic 5 star review Lucindy, thank you very much - hope you also liked the new reception and lobby which has really lifted the hotel into the 21st Century!! We too are looking forward to your return visit.

Best wishes

David F Miller
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2013

Stayed here for 2 nights mid week while house hunting. From the first we found the customer service to be excellent, all the staff friendly and always looking out to help in any way they could - high attention to detail. Breakfast was super, good selection and high quality, well presented and served. Our room was fairly small but adequate, very clean, big bathroom, and the bed was very comfortable. Water was provided in the room, and the tea/coffee tray was generously stocked. The hotel location is ideal to walk into the centre, about 10 minutes. Car parking was sometimes a bit tight, but we always managed to find a space ( the Lodge is being refurbished, so there were a few vans around). The reception, bar, lounge areas are very smart and welcoming. We used the pool and steam room and found them to be clean and pretty much what you would expect, did not use the spa services. Only downside was the bedroom walls being a bit thin (or we had exceptionally noisy neighbours). We thoroughly enjoyed our stay and would not look to go anywhere else in the area, it was the attention to detail and customer service that really impressed us.

  • Stayed: March 2013, traveled as a couple
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Thank Carol056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded April 2, 2013

Many thanks Carol for the excellent review and good luck with the house hunting. Hopefully, as a local, we'll see more of you in our award-winning restaurant, Blakes and you may even like to join the spa and leisure club!!

Best wishes and thanks again

David F Miller
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2013

The reception and lounge area are gorgeous. The staff were welcoming and efficient. Our room (situated in The Lodge) was clean and comfortable, but although the bathroom had a new suite there were obvious [minor] cosmetic faults with the quality of the finish. Breakfast was excellent. Location of the hotel is good.

Overall I would say this is a very good hotel that just needs to pay attention to the finishing touches.

  • Stayed: March 2013, traveled with family
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1  Thank babykong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded April 2, 2013

Thank you Babykong and thank you also for the tip about the "minor faults" in the new bathroom. I have sent our maintenance manager to check but it you have a moment I would appreciate your opinion.

Best wishes

David F Miller
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus The Connaught Hotel

Address: 30 West Hill Road | West Cliff, Bournemouth BH2 5PH, England (Formerly BEST WESTERN PLUS The Connaught Hotel)
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Bournemouth
#1 Business Hotel in Bournemouth
#1 Spa Hotel in Bournemouth
#3 On the Beach Hotel in Bournemouth
#4 Luxury Hotel in Bournemouth
Price Range: $99 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus The Connaught Hotel 4*
Number of rooms: 54
Official Description (provided by the hotel):
This AA 4 star BEST WESTERN PLUS The Connaught Hotel is Trip Advisor's No 1 Bournemouth Hotel with a magnificent spa, an award-winning double rosette restaurant and 54 beautifully decorated en-suite bedrooms, including 3 junior suites, 6 executive rooms, superior, standard and single rooms, some with their own private balcony or terrace. The hotel is centrally located on the West Cliff and is less than 500m to the town centre, with all its bars, clubs and restaurants, the BIC, Pavilion Theatre, pier and beaches. Free WiFi, Free Parking and Free Membership of the Spa and Leisure Club await you. The Bluewater Spa offers 2 gymnasiums, an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna and a beauty and 3 massage therapy suites, to include a double. After a relaxing day in the Spa enjoy a fine dinner and top class wine in our award-winning, double rosette restaurant, Blakes, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by Ben Nicol, the Head Chef. The hotel was again awarded the highly coveted Silver Shield in 2013 by Green Tourism for Business for its contribution to the environment and local community. Trip Advisor has once again awarded the 2014 Certificate of Excellence to the Hotel, the Spa and to Blakes Restaurant. ... more   less 
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Also Known As:
Best Western Bournemouth
Bournemouth Best Western

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