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“This hotel needs sorting out”

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Hallmark Hotel Bournemouth Carlton
Ranked #33 of 66 Hotels in Bournemouth
London
Level 6 Contributor
226 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“This hotel needs sorting out”
Reviewed January 12, 2014 via mobile

This is the sister hotel of the Eastcliff Court next door. It is supposed to be the better 4 Star hotel of the 2 and we booked here for in between Christmas and New Year because the Eastcliff, which we have stayed at for many years, was having coaches and we didn't want to be there with a loud crowd and limited lounge space . We have always loved the Eastclif so thought that the "better" hotel would be better. After all it has a swimming pool, well, it's more like a splash pool. An excellent hair dresser called James, a sauna and a keep fit room with mostly non working equipment. We stayed dinner bed and breakfast and unfortunately convinced our other friends to stay there as well so I booked 9 rooms for us all. We were warned to make sure that we were given newly renovated rooms as otherwise they were awful. We did have a nice bright room , in daylight, overlooking the sea which we were told had recently been renovated. Yes it may have been, but the cheap decorations and furniture could just as easily have been at a Premier Inn. The bed was comfortable, the lighting abysmal in both the bedroom and the bathroom so my wife had difficulty putting on her makeup and I couldn't see to shave. The bedroom and bathroom were cold all the time so I had to use a fan heater to stay warm in the bedroom but unable to heat the bathroom. There also was no extractor fan in the bathroom so that if one if us been to the loo for a number 2 it was extremely unpleasant afterwards. Now the food: compared to the Eastcliff (which we know very well) it was totally unacceptable. For the first 2 days there was virtually no vegetables so we complained and for the next 3 days they did provide some. The combination of dishes was awful such as chicken with gnocchi! If they had soup for a snack at lunchtime it was guaranteed to be the same that evening or the evening one the same the day after. After 3 nights they repeated the menu virtually word for word which we complained about so they offered us either steak or sole which otherwise was an additional £10. We were told by people staying at the Eastcliff that these items were on their menu at no extra cost. Now this is a good one, you will like this! On one of the days they offered a cream tea. They brought in ready cut scones already covered with jam and the cream had obviously been sprayed from a can. SO I went next door to the Eastcliff where they were also serving cream teas but they had beautiful uncut scones together with bowls of jam and bowls of clotted cream. I took a dozen scones from the hotel back to the Carlton and showed the reception girl who was very sour and unhelpful but who called the duty manager who fortunately happened to be David the manager next door who we have known for years. He apologised and arranged for our party to be served with a proper cream tea. This should never have occurred in the first place , disgusting. Next the men's loo downstairs. It was so disgusting no one wanted to go into it. There were towels on the floor where the urinals had leaked and they were soaking up the urine. The smell was horrendous. One of more of the sinks were cracked and the toilets filthy. The furniture in the lounges is so old that they are seriously uncomfortable and full of dust so that when you sat down a cloud erupted from them. There were no card tables for those of us that wanted to play bridge. When it rained the water came through the ceiling and they had buckets in the bar area and lounge so the carpet smelled of wet cats. One of our crowd even had water dripping into their bedroom which we are sure made the husband unwell with flu like symptoms (they got a partial refund). In all this was a holiday we never want to repeat. SO make sure that if you want to stay at a Menzies hotel make sure it is the Eastcliff not the Carlton after all it is cheaper as well. We have now found out that the Menzies group has been recently bought out from being in administration so let's hope that the new owners sort it out. THIS SHOULD IN NO WAY BE CONSIDERED A 4 STAR HOTEL. WE ALL REALLY DESERVE AT THE VERY LEAST A FREE WEKEND THERE OR REFUND TO MAKE UP FOR THE LET DOWN BUT IF WE WERE OFFERED FREE ACCOMODATION, WE WOULD WANT TO STAY AT THE EASTCLIFF. Ask for Paul the general manager of the Eastcliff Court who is very helpful or David who is sometimes the relief manager and is also excellent. The new owners had better not get rid if them if they are altering the hotel management in any way.

Stayed December 2013, traveled with friends
Helpful?
4 Thank Travelguidebarbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (326)
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English first
London
Level 3 Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 10, 2014

Wonderful, elegant bedrooms and comfortable beds - best nights sleep in a hotel for some time. Lovely views and location, overlooking the sea and near access to the beach. Spacious and elegant public rooms. Good and discreet service.

  • Stayed January 2014, traveled on business
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Helpful?
Thank suzylondon13UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
17 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 22, 2013 via mobile

Stayed here for my other half's work do. It was nice with some lovely architectural features, and the room was comfortable but not convinced it's 4* standard. My complaints: At the actual party they substituted something that tasted like screen wash for the brand - name vodka they were supposedly serving, so I assume they were doing theatre same with other drinks. Since they certainly charged for the brand - name I found this particularly cheap, nit to mention undrinkable! Also breakfast the next morning for £12 was severely over - priced. The eggs were rubbery and the bacon greasy. I get better from my local cafe for £4 than this 4* hotel.

Stayed December 2013, traveled with friends
Helpful?
2 Thank Mayhawke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level 5 Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 12, 2013

my husband and i stayed in this hotel on friday 6th december when we attending a christmas party in bournemouth ..my husband uses a wheelchair and we had a very good room for disabled on the ground floor a large room with wheel in shower etc .. the staff we met on our stay were very helpful ...we would not hesitate to stay there again

  • Stayed December 2013, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank realoldsalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 8, 2013

A thoroughly enjoyable stay, friendly, helpful staff, good choice of tasty breakfast items and lovely, well cooked evening meals from a varied menu. The views from our room were spectacular and the hotel, whilst busy, was a quiet haven of tranquility. Well worth a return trip, highly recommended.

Room Tip: Choose superior room with sea view
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  • Stayed December 2013, traveled as a couple
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Helpful?
1 Thank LewisSeal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviewed December 3, 2013

I stayed with my partner last month and we had a lovely time at this hotel, room was lovely, bar/restaurant enjoyable and leisure facilities relaxing. We came across a lot of friendly faces during our stay the staff seem to try very hard. But I have to point out the gold star of customer service without a doubt goes to Nicola down in the pool area. We where met with a upbeat welcome when going down to use the pool on our arrival day, she explained where everything was and even got up to show us to the changing rooms where. We didn't expect to need a £1 for the lockers but she went to get us £1 out of her own purse. Whilst talking to her while we where relaxing in the jacuzzi, and asking her where she recommended we went, whilst she tried her hardest to recommend places it appeared she had not long been in the area herself! When leaving and saying bye she had kindly obviously ran and done her research as she had written down places for us to visit with postcodes for us! it was a lovely gesture and these little things really stand out she really did go the extra mile to look after us! So thank you Nicola you are a asset to the hotel! We hopefully will be back to visit soon and you are right sandbanks is a lovely place :)

  • Stayed November 2013, traveled as a couple
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Helpful?
Thank dealey123jones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorchester, United Kingdom
Level 4 Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed December 1, 2013

My wife and I stayed here for one night with dinner and breakfast included and it was the perfect venue. Our room on the second floor had a great sea view plus it was spacious, clean and comfortable. The quality and presentation of the dinner was definitely five star plus and compliments must go to the chef and the attentiveness of the waiters. Breakfast was buffet service as usual but the food was of superior quality to many of our previous 3 or 4 Star hotel stays. All-in-all every aspect of our stay was excellent. One small point, we stayed on the second floor but we did notice that walking along the first floor was very creaky and may disturb some people if you have a room here.

Room Tip: Second floor best
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  • Stayed November 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank TwitchersEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hallmark Hotel Bournemouth Carlton

Property: Hallmark Hotel Bournemouth Carlton
Address: East Overcliff Drive, Bournemouth BH1 3DN, England (Formerly Menzies Carlton Hotel)
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Bournemouth
#13 Luxury Hotel in Bournemouth
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hallmark Hotel Bournemouth Carlton 4*
Number of rooms: 76
Official Description (provided by the hotel):
4 star stunning hotel on Bournemouth's cliff-top, offering traditional stylish rooms, many with sea views. Award winning restaurant, bar, indoor and outdoor swimming pools, steam room, sauna, and beauty treatment rooms. An easy walk down the zig zag path to the golden sands, and 5 minutes walk to the town centre. ... more   less 
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Also Known As:
Menzies Carlton Bournemouth
Hotel Menzies Carlton
Carlton Hotel Bournemouth

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