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“Difficult coping with Heatwave” 3 of 5 stars
Review of Bourne Hall Hotel

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Bourne Hall Hotel
Ranked #58 of 79 Hotels in Bournemouth
Bracknell, United Kingdom
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Difficult coping with Heatwave”
3 of 5 stars Reviewed July 30, 2014

My wife, who is semi-disabled, and I arrived at the Bourne Hall Hotel on July 21st, after booking a double, ensuite room for four nights for £50.00 a night, making our total cost of our stay at £260.00 after we paid extra for breakfast. We chose this hotel mainly for the lift, making three of the four floors accessible for the wheelchair. A set of steps up to Reception does greet every visitor arriving, as there are also steps only to the basement restaurant, where each morning a good breakfast was available through buffet-style self service. Fortunately for my wife, she was able to navigate both set of steps unaided.

Breakfast was excellent, with a choice first of cereal, then the main course of well-cooked sausages and bacon, baked beans, tomatoes and two choices of egg - fried or scrambled. Tea or coffee came by waiter-service. For the self-serve toaster, it was advisable to feed the bread through the grill twice before any browning appears.

Our room (#305) was on the third floor, which the lift making wheelchair accessibility relatively easy. But as there was a Summer heatwave, bringing the outside temperature up to thirty degrees Celsius, the result was that our room remained hot and stuffy throughout each night, despite keeping the rather small window as far open as it could be. Also the bathroom door stuck when closed, and force was needed to pull open from the inside, or push from the outside when my wife panicked while trapped inside.

Otherwise the room was kept clean to the highest standard, the bedclothes changed regularly, and the tea and coffee supply topped up daily. Other than the bathroom door, everything else looked to be in good repair and functioning well.

Also after reading other reviews about noise made by neighbouring occupants, this was due to the building structure rather than poor management. It sounds to me that the walls separating each room were rather thin, and noise can pass through easily. Also, during the peak holiday season, noise from the streets outside can also disturb the peace.

There is room for improvement which the owners can make. A permanent wall-fixed fan system could be installed in each room, like at the hotel we stayed at Malta nearly two years previously. These fans were basically desktop fans, but with the base adapted to be fixed to the wall. Such an item would have improved our stay at he hotel, and I would have given it a "very Good" rating. Also a wheelchair ramp leading to Reception would have raised the rating to "Excellent", together with adverts or information stating this.

The staff were pleasant and very helpful to us, especially in offering to offer help with my wife's wheelchair. The night porter too, shared quite a bit of information with us, including his offer to move us down to ground floor room, but we declined his offer because it was already late at night with my wife asleep.

This could be a potentially excellent hotel. I wish the owners all the best or he future.

Room Tip: Not suitable for the totally disabled due to presence of steps.
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sauna-Nut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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283 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed July 29, 2014

Stayed in this hotel once. I had a room next to reception and it wasn't a very enjoyable stay. The beds, carpet, bathroom is very poor, decor is not very nice either. The bath was literally falling apart! Room itself was very noisy as it was located next to reception, you can hear everything from the outside and corridor. The room price was around £100 with no breakfast, it is not bad, but for this hotel it is way too expensive, I've stayed in hotels in London that were cheaper and better. And the check-in took sooooo long, it was late already and I really wanted to go to my room, but stayed at reception around half an hour! More as a guest house and not the hotel.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Vicky x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bournemouth hotels

Gravesend
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 14, 2014

We stayed at bourne hall for 3 nights for the cheerleading comp at the bic which is very close. The staff at this hotel are amazing so helpful and nothing was too much trouble, breakfast was very nice and they even did us an earlier breakfast one morning as we had an early start. We stayed in a family room which was A bit on the small side but it had a lovely sea view which made up for it !The only criticism is the rooms all need updating badly. The owners are aware of this and are planning to update soon. The hotel does cater for more stag and hen parties but we were made to feel very welcome. The bar area is very nice with a pool table and a piano it's just a shame they don't do bar food. Hope to go back next year if we can afford xxx

  • Stayed July 2014
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kirks77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 9, 2014 via mobile

There was 11 of us staying here sat 5th July, we saw a few receptionists, upon check in, after a night out and on check out all very helpful, polite and lovely.

Rooms do need updating, they are aware of this.
Rooms were hot , maybe a ceiling fan would've been great.
Beds were extremely comfy, we had 3 rooms and everyone loved the beds.
Breakfast was very good, basic but just what you need!
No grumbles there.

Yes it's not 5star but it's perfect if you need a place to lay your head and feel comfortable.

Thank you :-)

  • Stayed July 2014
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank stargem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 7, 2014 via mobile

Me and my wife stayed for 4 nights. Paid £35 per night. Great service. 24 hour reception. Room acceptable. Rooms come with shower, Bath and freeview TV. Wifi available downstairs but not in all rooms. Excellent location. No complaints. We would stay again.

Stayed July 2014, traveled as a couple
Helpful?
3 Thank Glenn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
1 of 5 stars Reviewed June 23, 2014

stayed one night 21st June 2014 paid £120 for a double and single room, the standard of the rooms was very poor simply not worth the cost as it didn't include breakfast. the paint and wall paper was peeling off the walls and ceiling the rooms where very small and poorly furnished right next to a busy all night reception and front door very noisy. the shower and toilet in a very small cubicle which you would have to squeeze into as the shower door did not open fully due to the close proximity of the toilet. room offered only one small sachet of coffee and milk which I thought was very stingy for £50 per night for a single room you have to pay extra to park on site and next day when hotel was not full therefor the car park was empty I still had to pay another £5.00 to park for an extra 90mins.
very disappointing accommodation there are many more hotels on the same road charging a great deal less offering the same standard, do your self a favour and shop around but don't pay the asking price on late deals it really was not worth it.

Room Tip: don't bother
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  • Stayed June 2014, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank happy1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 17, 2014

We stayed here for the May bank holiday weekend. The rooms are basic and grotty. Worst bit by far was their staff. We came back after a night in Bournemouth, we we're going to head up to our room however we noticed that there were people in the bar area and room with the pool table so thought we'd have a quick game and then head to bed. The guy running the hotel that night said it was fine. We started our game. The next thing we know the employee starts kicking off at some girl threatening to throw her out. she explains she is staying at the hotel, shows him his key etc and instead of apologising he gets in her face, swearing at the top of his voice and go nuts! Whatever this girl may of said or done I'm not sure she deserves that. We then tried to step in and calm the situation at which point he then turns on us giving us a full load of abuse. This man is absolutely disgusting!!!!!! I work in travel and I've never met someone so disgusting in all my life. I didn't catch his name because he refused to give it. (clearly he knew there would be complaints) He had very short dark hair, glasses and completely vile man! He was so agressive I was tempted to call the police myself! Ther's loads of hotels in Bournemouth there's no need to ever stay in this hell hole!!

Room Tip: Book in a different hotel altogether
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  • Stayed May 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
6 Thank TravellerC44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bourne Hall Hotel

Property: Bourne Hall Hotel
Address: 14 Priory Road | West Cliff, Bournemouth BH2 5DN, England
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#23 On the Beach Hotel in Bournemouth
Price Range (Based on Average Rates): $
Hotel Class:2 star — Bourne Hall Hotel 2*
Number of rooms: 50
Official Description (provided by the hotel):
The Bourne Hall Hotel: comfort and style with a very warm welcome! ... more   less 
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Also Known As:
Bourne Hall Bournemouth
Hotel Bourne Hall

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