My wife, who is semi-disabled, and I arrived at the Bourne Hall Hotel on July 21st, after booking a double, ensuite room for four nights for £50.00 a night, making our total cost of our stay at £260.00 after we paid extra for breakfast. We chose this hotel mainly for the lift, making three of the four floors accessible for the wheelchair. A set of steps up to Reception does greet every visitor arriving, as there are also steps only to the basement restaurant, where each morning a good breakfast was available through buffet-style self service. Fortunately for my wife, she was able to navigate both set of steps unaided.
Breakfast was excellent, with a choice first of cereal, then the main course of well-cooked sausages and bacon, baked beans, tomatoes and two choices of egg - fried or scrambled. Tea or coffee came by waiter-service. For the self-serve toaster, it was advisable to feed the bread through the grill twice before any browning appears.
Our room (#305) was on the third floor, which the lift making wheelchair accessibility relatively easy. But as there was a Summer heatwave, bringing the outside temperature up to thirty degrees Celsius, the result was that our room remained hot and stuffy throughout each night, despite keeping the rather small window as far open as it could be. Also the bathroom door stuck when closed, and force was needed to pull open from the inside, or push from the outside when my wife panicked while trapped inside.
Otherwise the room was kept clean to the highest standard, the bedclothes changed regularly, and the tea and coffee supply topped up daily. Other than the bathroom door, everything else looked to be in good repair and functioning well.
Also after reading other reviews about noise made by neighbouring occupants, this was due to the building structure rather than poor management. It sounds to me that the walls separating each room were rather thin, and noise can pass through easily. Also, during the peak holiday season, noise from the streets outside can also disturb the peace.
There is room for improvement which the owners can make. A permanent wall-fixed fan system could be installed in each room, like at the hotel we stayed at Malta nearly two years previously. These fans were basically desktop fans, but with the base adapted to be fixed to the wall. Such an item would have improved our stay at he hotel, and I would have given it a "very Good" rating. Also a wheelchair ramp leading to Reception would have raised the rating to "Excellent", together with adverts or information stating this.
The staff were pleasant and very helpful to us, especially in offering to offer help with my wife's wheelchair. The night porter too, shared quite a bit of information with us, including his offer to move us down to ground floor room, but we declined his offer because it was already late at night with my wife asleep.
This could be a potentially excellent hotel. I wish the owners all the best or he future.
- Official Description (provided by the hotel):
- The Bourne Hall Hotel: comfort and style with a very warm welcome! ... more less
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- Also Known As:
- Bourne Hall Bournemouth
- Hotel Bourne Hall