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“New owners have a lot of work to do to improve this hotel”
Review of Bourne Hall Hotel

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Bourne Hall Hotel
Ranked #56 of 66 Hotels in Bournemouth
Reviewed April 15, 2012

When staying here, you have to remember that it is advertised as “AA Two Star” and as such, any comments or criticisms have to be proportionate to the low rating. We stayed with a group for three nights, check-in was easy and efficient and we were able to leave our car in the slightly cramped car park at the back of the hotel. On arrival, our group reported a great variation in the quality / cleanliness of their rooms but all issues raised by them were dealt with quickly by the new management (the hotel changed hands a week ago). Our room was at the back and on one of the upper floors (served by a lift). It was quiet other than for the paper thin walls which meant we could hear the couple next door very easily. The bathroom was clean but there was no form of heating in it, the extractor fan did not work, water flow from the shower head was hardly strong enough for a shower and the bathroom door was falling off its hinges. The room itself was small but adequate for our short stay. Room furniture was old but serviceable, the bed was a reasonably comfortable small double with an extra blanket / pillows in the wardrobe (we slept very well), but the bedspread looked and felt very grubby. There were tea / coffee making facilities in the room, a hairdryer and a high wall mounted TV which seemed to have all of the freeview channels although we could not work out how to adjust the poor colour balance. Free WIFI connectivity was intermittent but when it worked, line speed was good. Breakfast was the standard “full English” offer (or less than that if you wanted) and was reasonable in quality. We ate in the hotel one evening and although the kitchen tried hard, they needed more practice at serving large groups for both the quality and temperature of the food to become acceptable. Bar prices were not excessive.

The design of the hotel means that it is definitely not disability friendly. We felt that the new owners of the hotel were very pleasant and welcoming and keen to make our stay comfortable despite the issues they faced in running a rather worn out hotel. Overall, it is tired and shabby (and with generally bad reviews on TA) but with its changed ownership, perhaps it will improve over time – the new owners have a lot to do in order to achieve this and the hotel needs significant investment. For the amount we paid to stay, it was probably worth it when compared to prices elsewhere in town but we would expect the quality of the hotel to have improved before we would stay there again.

Room Tip: See your room (and a few others) before checking in
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  • Stayed: April 2012, traveled with friends
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2  Thank PaulHarvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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229 - 235 of 308 reviews

Reviewed April 4, 2012

This place is a disgrace and should not be able to trade... Needs to be closed down!

We booked a family room (which consisted of a double bed which myself, my wife and our 3 yr old daughter had to share)
On arrival we was greated by 2 guests arguing with the manager as they were being kicked out for smoking in rooms ( understandable) but they were swearing and shouting as they were drunk.
We went to our rooms and first impressions wasn't great, we realised we had no towels at all and no milk to make a drink, had to ask for that which we got but towels but no milk.
We went out for dinner and once we came back there was a lot of people dressed up to go out for night.
My wife had 2 hrs sleep all night with the noise ( people shouting as drunk, doors banging, and loud cars)
My wife ran a bath in the morning that she had to clean out before use, and when the bath was run it was yellow with bits in ( must be rust)
Carpets were dirty, room was cold all night.
The breakfast the next morning was ok there was a big choice, I didn't eat anything but my wife and daughter had a cooked breakfast, it was very bland and the eggs swarming in oil.

When we went to check out we did complain and the receptionist was very rude, everything we said about how bad the stay was she just smirked and said we should have complaind before we stayed the night.

We had no tv, no shower and everything was dirty.
We wouldn't have stayed at all if our daughter wasn't already asleep!

Do you really think this is worth the £75 we paid for 1 night of hell?

Would never return again and hope no one else would

When we asked receptionist for a refund or discount we were lied to and the money was taken from account without our authorisation.
Which is disgusting within itself

Please do not book!





Stayed: March 2012
5  Thank stuffies1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2012

As we walked into the hotel there was a foisty smell which carried through the hotel. The hotel décor was very outdated and parts of the hotel needed looking at, it seemed to have once been a beautiful building which had been let go. The rooms weren’t as clean as they could have been and I had to take pillow case off of my pillow as I couldn’t work out if it was dirty or just faded yellow but the pillow underneath was fine. Our rooms and others (possibly all) didn’t have towels and getting them from the staff was difficult. There were bits of paper from other guests stay sticking out from under one of the beds and rubbish had been left behind the dressing table. There was a dodgy bit of carpet on a step outside the room which kept coming loose (very dangerous!) and was stapled down a couple of times. Most of the staff seemed friendly but didn’t do anything asked of them and just fobbed people off constantly which from watching their interaction with the owner seemed to be because he didn’t really care less. The only saving grace for this hotel was the restaurant and the food. The walls seemed to be paper thin as we could hear literally everything from the couple in the room next door (all night long!) We were debating whether to risk breakfast after seeing what the hotel had to offer so far but the restaurant was nicely decorated and the full English breakfast was very nice and served buffet style so you could have as much as you wanted and the staff in the resturant were completely the opposite of the hotel staff and looked after the guests well.

  • Stayed: March 2012, traveled with friends
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3  Thank loupenk81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2012

Where do I start........Me and 2 friends wanted a cheap and cheerful place, we got cheap but defo not cheerful. There was ash on the window cills, cig burns in the curtains, a hole in the bath, no heating, we had to ask 4 times to get the tv turned on but still wasnt, the hair dryer didnt work, we had 1 hand towel between us, the carpets were stappled/pinned or tapped down, none of the electricals had been tested since mid-2010 and I had to clean the bath out before using it. We were kept awake all night by the guests in the other room due to them arguing till 7am, we could hear other guests coming in all night, there were no staff/management about for us to complain and when I wanted a drink from the bar earlier in the day I had the to tell the member of staff how to work an optic. Judging by comments from other guests in the morning, their stay was just as bad. The only good thing I have to say about this hotel is that its great location for the beach/shops/bars!! I will not be staying there again and wouldn't advise anyone to stay there!!!

  • Stayed: March 2012, traveled with friends
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2  Thank Sutty26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2012

A friend of mine said he spent half a day looking for a nice hotel near the B.I.C for our visit to see Joe Bonamassa. Well he couldn't have checked on here or we would have avoided it like the plague! It's a sty, the first guy on reception was friendly enough but the rest couldn't even be bothered to raise their head when we came down to the stinky reception to check out. We paid £35 each for what was effectively a coridor disguised as a room. This place makes camping look attractive, ah well least Joe didn't let us down!

Stayed: March 2012
2  Thank Badshot1uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2012

We stayed here for 1 night on a room only rate, the hotel is situated really close to the town centre which was fantastic, however...the hotel is very out dated, the decor was poor, and the tv only had 3 channels, I did not go to bournemouth for the tv but it would have been nice to watch something other then football (which the boyfriend loved!) The check out time was 10.30! I did ask for an extension till 11am which was fine but any longer was chargable. Luckily it was a lush day so we woke early and took a walk down the beach :) Besides the poor decor, small rooms, water not running properly and the tv, i can not fault the staff who were friendly and welcoming. Highly reccomend this hotel for older couples maybe? but for £45, can you really complain?

Room Tip: ground floor as the lift seems although it will break...which it did!
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  • Stayed: March 2012, traveled as a couple
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    • Cleanliness
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1  Thank mjwarland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2012

We were a bit worried after reading reviews this hotel had, but it really wasn't that bad. We wanted a cheap 3 nights B&B break to see Bournemouth and surrounding area. The hotel was a bit dated but after all it's a 2* hotel and for the price 3 nights B&B really nothing to complain about. Our room was ok, it was clean, a bit shabby, everything in working order, very friendly, helpful staff. But after a long day out on Friday went to bed about 10.30pm but couldn't get to sleep until around 2am because we could hear next doors TV really loud. The room was very warm had to open the window then shut it again because of noise outside. Really suprised great full English breakfast for two mornings, but sunday morning we weren't offered cooked breakfast, not sure if they do cooked breakfast on a sunday mornings but we gave up waiting at 9.00am as we had to leave.

  • Stayed: February 2012, traveled as a couple
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1  Thank SandraW675738
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bourne Hall Hotel

Address: 14 Priory Road | West Cliff, Bournemouth BH2 5DN, England
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#22 On the Beach Hotel in Bournemouth
Price Range: $33 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Bourne Hall Hotel 2*
Number of rooms: 50
Official Description (provided by the hotel):
The Bourne Hall Hotel: comfort and style with a very warm welcome! ... more   less 
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Also Known As:
Bourne Hall Bournemouth
Hotel Bourne Hall

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