When staying here, you have to remember that it is advertised as “AA Two Star” and as such, any comments or criticisms have to be proportionate to the low rating. We stayed with a group for three nights, check-in was easy and efficient and we were able to leave our car in the slightly cramped car park at the back of the hotel. On arrival, our group reported a great variation in the quality / cleanliness of their rooms but all issues raised by them were dealt with quickly by the new management (the hotel changed hands a week ago). Our room was at the back and on one of the upper floors (served by a lift). It was quiet other than for the paper thin walls which meant we could hear the couple next door very easily. The bathroom was clean but there was no form of heating in it, the extractor fan did not work, water flow from the shower head was hardly strong enough for a shower and the bathroom door was falling off its hinges. The room itself was small but adequate for our short stay. Room furniture was old but serviceable, the bed was a reasonably comfortable small double with an extra blanket / pillows in the wardrobe (we slept very well), but the bedspread looked and felt very grubby. There were tea / coffee making facilities in the room, a hairdryer and a high wall mounted TV which seemed to have all of the freeview channels although we could not work out how to adjust the poor colour balance. Free WIFI connectivity was intermittent but when it worked, line speed was good. Breakfast was the standard “full English” offer (or less than that if you wanted) and was reasonable in quality. We ate in the hotel one evening and although the kitchen tried hard, they needed more practice at serving large groups for both the quality and temperature of the food to become acceptable. Bar prices were not excessive.
The design of the hotel means that it is definitely not disability friendly. We felt that the new owners of the hotel were very pleasant and welcoming and keen to make our stay comfortable despite the issues they faced in running a rather worn out hotel. Overall, it is tired and shabby (and with generally bad reviews on TA) but with its changed ownership, perhaps it will improve over time – the new owners have a lot to do in order to achieve this and the hotel needs significant investment. For the amount we paid to stay, it was probably worth it when compared to prices elsewhere in town but we would expect the quality of the hotel to have improved before we would stay there again.
- Official Description (provided by the hotel):
- The Bourne Hall Hotel: comfort and style with a very warm welcome! ... more less
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- Also Known As:
- Bourne Hall Bournemouth
- Hotel Bourne Hall