We were booked to stay at "The Heathlands Hotel" in Bournemouth but Britannia Holidays moved us to "The Roundhouse" with no apology or offer of compensation. They did, eventually, give us some of our money back, but only after I phoned central reservations to complain. We weren`t the only couples moved to other hotels & they didn`t fare as well as we did. The food was fine at "The Roundhouse" but the rooms were VERY basic & VERY dirty! Our room was not cleaned once in the week we stayed there nor were our beds made! They also state in their brochure that the parking is free, IT ISN`T. It costs £3.00 per day to stay there!
All in all it was a spoilt holiday & it was supposed to be "special" for my birthday!!!!More