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“Great Hotel, a little noisy!”
4 of 5 bubbles Review of The Green House

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The Green House
Ranked #5 of 66 Hotels in Bournemouth
Certificate of Excellence
GreenLeadersPlatinum level
Macclesfield, United Kingdom
1 review
“Great Hotel, a little noisy!”
4 of 5 bubbles Reviewed October 22, 2013

Booked a Master Double for a 3 night stay. We were given Cedar on the 1st floor. First impressions were excellent. The roll top bath was impressive. We were disappointed by the noise from the room above. We could hear the floor boards creeking throughout the night, as occupants obviously were nocturnal! We were then moved to Crab Apple for the remainder of our stay. This room is far larger than Cedar. The feature bathroom is fantastic. The only disappointment was that the kitchen is below and has an outside door, that every time it was used it banged loudly shut. This went on until around 11pm. Oh and the housekeeping store room is directly above, so you get the loud footsteps from above each morning. All this aside, we did enjoy our stay and understand that nowhere is soundproof ha ha. A lovely hotel.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lou182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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844 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (174)
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English first
Long Marston, United Kingdom
Level Contributor
71 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed October 18, 2013 via mobile

Superb hotel in a very good location. Genuine green, eco credentials. Beautiful rooms, lovely contemporary detailing in an impressive Victorian Villa. The restaurant is truly amazing. The food, wine and service make you believe you're in a Michelin starred restaurant but at very reasonable prices. The other thing I must mention is the staff and the exceptionally high level of service. I can't wait to return.

Stayed October 2013, traveled on business
Helpful?
Thank mju1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 17, 2013

We've stayed in a lot of places over the years and have not come across a place that pays so much attention to the small details. In our opinion this is what distinguishes a good hotel from a great one. Right from the tasteful subtle decor, friendly attentive staff to the amazing food this place ticked all the boxes! Definitely worth the money and highly recommended

Room Tip: Sweet chestnut on the second floor was very quiet
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Snicp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed October 12, 2013

We confirmed a booking for a room for 2 nights from Friday 11/10/13, made earlier the same day.
Arrived at the Hotel to check in only to be told that since our booking they had re-booked our room for the second night to another customer!!
How nice to be offered the room we booked for two nights for the first night with a move to a lower standard of room for second.
No thanks!! Were not interested in a hotel with no moral standards where £££ signs rank higher than the customers that pay the bills.
Beware what you book may not be what you get!! Customer care doesnt exist here!!

Stayed October 2013, traveled as a couple
Helpful?
6 Thank Gurdev S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oosullivan, General Manager at The Green House, responded to this review, October 18, 2013
Thank you for taking the time to post your comments. I am so sorry that you didn't experience the best of us on this occassion. What happened was, both our reservations and our reception team took a reservation at the same time which sent our system into overbooking. As you arrived to the hotel shortly afterwards and we had a solution for you we didn't feel it necessary to contact you in advance. I don't believe you were offered a particularly low rate so I'm bewildered by your statement about us having "no moral standards where £££ signs rank higher than the customers that pay the bills". We did try to accommodate you and I can understand that the choices we offered were not to your satisfaction. I'm also sorry that you did not experience the best of us. We are especially known for our welcoming and friendly team in fact we have just been shortlisted for the Dorset Chamber of Commerce Excellence in Customer Service Award. I would love the opportunity to host you at the Green House in the future so please do contact me directly to discuss this further.
Regards

Olivia O'Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 29, 2013

An excellent hotel in Bournemouth, just 15-20 minute from the Bournemouth train station. If you take a taxi just 4-5 pounds. Really nice surrounding. Very clean and dry room with clean bathroom. Free Wi-Fi etc.

  • Stayed September 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thasun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fleet, hampshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 22, 2013

My husband and I went to stay for our 12th wedding anniversary, and were impressed from start to finish. After a very warm welcome, despite a wedding reception starting right at the very second we arrived. The staff informed us our room was not going to be ready until 3 (our fault for not reading the check in time - not there's!) but they took our luggage and we went to the seafront (about 3 mins walk) for a drink. Within 20 mins they hotel had called an informed us the room was ready. Our room was small but beautifully decorated and the bathroom was to die for! We had homemade shortbread biscuits to go with our tea and fresh milk was brought up to use. Our bed was supremely comfortable with goose down duvets and organic cotton sheets that felt like silk, my one and only comment is that the bed was a little short. My hubby and I are 5 ft 10 and 6 ft 1, so tall, but not excessive, but our feet stuck out the end of the end. It smelt divine in the room, the TV was great and we really appreciated their efforts at "green" recycling etc. Our breakfast was one of the best I have EVER eaten, all freshly prepared and the service was brilliant. The fresh croissant was buttery and flaky and to die for, the yogurt was amazing and the cooked breakfast just right, not greasy, just about the right amount,and my ketchup was even served to me! More importantly, it was less than 5 minutes to the BIC (where we had gone for a concert), less than 5 mins walk to the seaside. Easily accessible for everything bournemouth has to offer. Due to the concert timing we did not try the restaurant but I have no hesitation in saying it would have been brilliant. I will definitely be returning, there was nothing to disappoint you!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank crousell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BEDFORD, UK
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 20, 2013

We stayed at the hotel for our anniversary weekend.
We could not fault the hotel, the room was excellent,staff were welcoming and the food in the restaurant was fantastic.
We shall definitely be returning.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AISAACSON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Green House

Property: The Green House
Address: 4 Grove Road, Bournemouth BH1 3AX, England
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#1 Green Hotel in Bournemouth
#2 Business Hotel in Bournemouth
#3 Luxury Hotel in Bournemouth
#4 Romantic Hotel in Bournemouth
#4 On the Beach Hotel in Bournemouth
#7 Family Hotel in Bournemouth
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Green House 4*
Number of rooms: 32
Official Description (provided by the hotel):
The Award winning Green House is a stylish boutique hotel, nestled in the beautiful East Cliff area of Bournemouth town. Winner of the AA Eco hotel of the year, as well as Considerate Hotel of the year 2013, the Green House lives and breathes sustainability. Home to the highly acclaimed Arbor restaurant. At Arbor our commitment to sustainability goes far beyond our menu, it's a deep held belief that runs through everything we do. From sourcing the best quality local and sustainable ingredients to the low energy induction cookers we use in the kitchen, from the honey bees on the roof to the FSC timber on the restaurant floor, it is not a commitment we take lightly. You will see a lot of what we've done for yourself, but sometimes it's the things you can't see that make the biggest difference.The Sustainable Restaurant Association recently awardedus top marks for our efforts. If you are staying with us at the Green House then dining at Arbor is a must! ... more   less 
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Also Known As:
The Green House Hotel Bournemouth

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