The manager was arrogant, greedy, very rude, had no idea about customer service.His employers were terrified of him. He treats them like it's the era of slavery. Hello! It's England 2013!
It's the worst hotel ever, dirty stained beds, stinky carpets, cracked floor, very noisy water pipes, paper thin walls, wires sticking out of sockets, broken lights. Shall I continue?
This hotel should be closed down for safety reasons. For £10 extra you can have 4* hotel just across the road.
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