The pictures on the website of the rooms are nothing like what they are. 2 of us had made a reservation, we clearly indicated we wanted a room each and the staff attempted to persuade us to go into 1 room. When we arrived at the hotel the receptionist was very helpful advising us where to go, how to get into the town and where to eat etc. She also advised us that as we stay at the hotel we get free entrance into one of the towns biggest nightclubs which we were happy with, but when we left to go to the town and asked another receptionist she told us that they had no tickets for it which was disappointing. The wall paper was falling off in one of the rooms where the towel rail looked as though it was going to fall off, there was a hole in the bed linen, the curtain rail was also broken in one of the rooms. The hotel has an on site licensed bar which we were told opens at 12pm and closes at 12 am, we went to have an afternoon drink at 4pm and had to wait 10 minutes to be served, not because it was busy but because the receptionist has to come in to serve you, when we finally got served we had to wait another 5 minutes because there was no ice or lemonade. We couldn't understand why there was no bar person as the notice on the door said hotel full so personally I think they should have been ready for customers. the beds were very comfortable and the bathrooms were clean. Breakfast is served 8.30 - 10am, we walked into the restaurant were told to sit anywhere so we sat by the window and the waitress approached us asking us not to sit there and to move, we were offered drinks and then asked wether we were ready for our cooked breakfast. We weren't offered any alternative I.e wether there was a vegetarian option. When breakfast arrived it consisted of 1 sausage, 1 rasher of bacon, 1 over cooked egg, over cooked beans, 1 hash brown and a slice of toast. Overall I don't think the stay was worth £40 per room per night, there is a lot of competition in Bournemouth and I think this hotel has a lot of work to do if they want to keep their heads
- Official Description (provided by the hotel):
- Warm, friendly hotel superbly located within a short walking distance of the beach, Bournemouth International Centre and the town centre. ... more less
- Reservation Options:
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