I'll start with the good points - the hotel is in a good location, just 2 mins walk to the beach, and our room was enormous (we stayed in a suite). Now on to the rest: the hotel is very dated and shabby - I believe that renovations are planned, but I wish I'd checked the reviews before I booked. The room was also dirty, I had to clean someone else's hairs out of the bath before I could put my kids in it. There were dirt marks all up the walls, and the net curtains were disgustingly dirty. When I told reception and tried to complain, no-one really seemed to care. The only meals that we ate in the hotel was breakfast - try not to look at the dirty carpet when you go to the buffet as it will put you off your food. There was no-one to help with bags on arrival. Outside the hotel there is space for approx 3 cars, after this the cars just pile up the main road causing congestion. This would be fine if there was more than 1 porter on hand who was also the person responsible for valet parking the cars (and so was never at the desk). We used the valet parking service (£20 per night!!!), and I would beware as I am sure that they just parked my car in a public car park and not in secure parking at the hotel. Our second morning we were woken up at 7am by the fire alarm (false alarm), when I asked reception later what had happened I got told that "don't worry it was nothing serious, it was a nice wake up call for you" - uumm no it wasn't. We made use of the leisure club facilities and were shocked to find that we were asked to pay £1 each for a towel!!! I said that I thought this was a liberty so the lady on reception told me to use the bath towels from my room instead. On our last day we checked out, and left our bags with the porter. When we returned to collect our bags and car there were again cars backing all the way up the street. The porter sent us in to the back room to collect our own bags whilst he went to get my car. Despite me telling him twice my room number he still managed to return (10 mins later) with someone else's car, so had to wait another 10 mins for I'm to take this car back and finally return with mine. We were fortunate enough to have good weather over the bank holiday weekend when we stayed here so we didn't have to spend too much time in the hotel, but for what we spent (we did not have a Groupon deal and it was not cheap for a 2 night stay over the Bank Holiday) I was pretty upset and disappointed. I'd love to return to Bournemouth, but I will not be staying at The Royal Bath again.
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